Magnussen's Toyota of Palo Alto

Professional, quick, safe, always friendly. Excellent! I bought my Prius from Magnussen's Toyota Palo Alto 9 yrs ago. Ever since I'm using this dealer for servicing my car and, I would never go anywhere e I bought my Prius from Magnussen's Toyota Palo Alto 9 yrs ago. Ever since I'm using this dealer for servicing my car and, I would never go anywhere else. Jared Weber is my service advisor. He is very professional, friendly, and helpful. I can trust my car in his hands always. As far I never had any problem with my "beloved" Prius. I love that the dealer provides a friendly waiting room with coffee, TV, etc, until the free shuttle picks up and takes me home. When my car is ready to pick up Jared calls me we coordinate the time when the shuttle can pick me up at home and takes me to the dealer. This is a great courtesy service from the company. Everything is very well organized and professional. I can recommend this dealer with my heart beat. J.S. Mountain View More

Do not got to this dealership. I bought a 2006 acion tc with them, I was originally helped by dick tran, he was nice and straight forward, no BS. But after agrreing with the price, I bought a 2006 acion tc with them, I was originally helped by dick tran, he was nice and straight forward, no BS. But after agrreing with the price, he then passed me to "Jet", cant really remember his name, then all the sales tactics came out. He tricked us with the interest rate and the the price of the warranty. I bought a tracking device and a warranty for the paint and upholstery, he said that since my car is old, then I could use the warranty if I ever wanna change the seat, the carpet and if there are problems with the paint. He said that the price for both the tracking device and the warranty is around 500 dols. I said okay since 500 divided with 4 years of financing will be like nothing. I found out later that the price of the warranty and the tracking device is alittle more than 2k. That is not even close to the 500 he told me. Then I found out that I cant use the warranty aside from causes due to natural aging of the car, again that is not even close to the coverage of the warranty that he told me. It was my mistake to trust him with his words cause Dick Tran was so nice that I trusted him and I think I kinda trusted Jet too. Well, i paid 2k more than what I should be paying for the car. I CALLED DICK AND HIS MANAGER BUT OF NO LUCK😏, the service manager said he cant help me since it is a completely different dept. Lesson: stay away from this BUSINESS. i suggest you examine the terms of your warranties bought from them, it might not be too late to do something with it. More

Excellent service Simple oil change got done at Toyota of palo with out any pain. Dennis McConnell rocks! I highly recommend this dealership for all your Toyota needs. Simple oil change got done at Toyota of palo with out any pain. Dennis McConnell rocks! I highly recommend this dealership for all your Toyota needs. More

Randall Ricalde my Advisor The best experience that I ever had with services department. Randall Ricald explained to me about my car problems one by one and listened to me what The best experience that I ever had with services department. Randall Ricald explained to me about my car problems one by one and listened to me what it has to be done for my car. He also called me several times to inform me about my cars situations on his day off. When I went to pickup my car everything was well done. Thank you for being such a nice person 😊👌 More

Toyota Service Randall Rincalde is my service rep and he is always courteous, professional and helpful. I am very happy with the service I receive on my Sienna and h Randall Rincalde is my service rep and he is always courteous, professional and helpful. I am very happy with the service I receive on my Sienna and highly recommend the service department at Magneussens Toyota in Palo Alto. More

Service experience I showed up on a Saturday for an oil change. Had not made a scheduled appointment. They fit me in and had me on my way in no time. I might add, they h I showed up on a Saturday for an oil change. Had not made a scheduled appointment. They fit me in and had me on my way in no time. I might add, they have Peet's coffee and television in the waiting room. More

First time I have ever enjoyed buying a car Darrell was the first car sales person that I have ever enjoyed buying a car from. He was more than helpful and never once did I feel pressure or irri Darrell was the first car sales person that I have ever enjoyed buying a car from. He was more than helpful and never once did I feel pressure or irritation from his approach to sales. I will definitely be back before purchasing my next vehicle. Joel L More

Octavio Rubin at Toyota Palo Alto Octavio has been my service advisor at Toyota and is incredibly professional and a pleasure to work with and is the main reason I bring my car into th Octavio has been my service advisor at Toyota and is incredibly professional and a pleasure to work with and is the main reason I bring my car into the Toyota dealership in Palo Alto. More

why I have gone to Magnessens for many years I have gone to Magnessens for many years to have cars serviced and for buying anew Toyota when it was time. I always expect and receive excellent serv I have gone to Magnessens for many years to have cars serviced and for buying anew Toyota when it was time. I always expect and receive excellent service. Last week I had servicing done on two cars. Alex Ramirez handled the work for bot cars. He was excellent at answering my questions, explaining what work need to be done and why he was recommending it. When I left, with the cars servicing complete, I felt confident that that the cars were in good shape and safe to drive. More

Excellent Service!!! Had to bring my daughter's car in, because she was complaining of humming noise. Service technician at Magnussen's Toyota of Palo Alto nailed the pr Had to bring my daughter's car in, because she was complaining of humming noise. Service technician at Magnussen's Toyota of Palo Alto nailed the problem as grinding noise due to rotars needing to be replaced. Since replacements, my daughter has been happily driving her old Toyota again:) More