Magic City Ford Lincoln

Horrible Take your vehicle anywhere but here for service. Overpriced. Quoted cost was twice other repairs shops. Still charged me an arm and leg for diagnosti Take your vehicle anywhere but here for service. Overpriced. Quoted cost was twice other repairs shops. Still charged me an arm and leg for diagnostic. Cost of which was not revealed at drop off. More

2017 F150 3.5L Problems and they wont FIX IT! I purchased a brand new 2017 F150 from Magic City in November 2017. About 3 months later it started making a horrible noise from the engine, so i fina I purchased a brand new 2017 F150 from Magic City in November 2017. About 3 months later it started making a horrible noise from the engine, so i finally made an appt to drop it off for repairs because it was covered under warranty. When i went to pick it up, they said all it needed was an oil change, but the week prior to that they said they were going to replace the cam phasers. So instead of fixing my truck like originally planned, they charged me $41 for an oil change that i never asked them to do. In addition, they put in the notes that my truck was a quart low on oil but never mentioned this to me in conversation! I'm having major issues with my brand new $53k truck that I've had for less than 10 months and they dont want to fix it??? Its covered under warranty!!! So I posted a bad review on the Magic City Facebook Page on 10/11 and immediately got a call from the Service Manager, Jay. He seemed seemed genuinely concerned about my problem and said he would get to the bottom of this and call me back with a resolution. It is now 10/16 and still no response / call back from Jay. Buyer BEWARE!!!!!!!!!!!! More

Caring, fantastic service!! Friday afternoon around 3 p.m. we brought our church van to Magic City Ford after traveling several hours to get to a Woman's Conference. We did not Friday afternoon around 3 p.m. we brought our church van to Magic City Ford after traveling several hours to get to a Woman's Conference. We did not hold much hope in getting our van fixed that late in the day on a Friday afternoon, but Billie Jo O'Connor got on the phone with the service guys and they got the van in right away. These people Matt, Keven, Jeff, Brad and Jessie bent over backwards to get our van back on the road. One of the men gave us an angel he had made to put in our van to watch over us. It started raining and they found us umbrellas to use and keep!! I have never experienced such service, caring and devoted people! Billie Jo you were wonderful!! Thank you so much from the bottom of my heart!! More

First Class Treatment by a knowledgeable saleswoman My wife and I drove 8 hours round trip to check out a car for sale. It was described accurately and offered at a good price. The sales process was not My wife and I drove 8 hours round trip to check out a car for sale. It was described accurately and offered at a good price. The sales process was not rushed or forced; on the contrary our saleswoman Sara couldn't do enough to make us feel comfortable. Like coffee?tea?water?enough to munch on? We were provided first class treatment, while getting satisfactory answers to all our technical and financing questions. It was a true joy to deal with Sara, and we look forward to the next car purchase from Magic City. More

Shady service department Beware of the service department, they looked at my fords motor that was knocking and told me that was a normal sound, still under fords factory warra Beware of the service department, they looked at my fords motor that was knocking and told me that was a normal sound, still under fords factory warranty, few months down the road the sound got louder , turned out to be a cracked block and head, now not under fords warranty but with a warranty a bought from them ( extended) so the warrantys company that I bought did a investigation on the motor and said that the cracked block happened when it was under fords factory warranty, so they gave me the runaround and didn't want to fix the car the correct way, they wanted to put a used motor shipped from Florida to put in my ford, my car had only 32,000 on it, so this goes on for weeks and weeks about fixing the car meanwhile I don't have anything to drive , so unprofessional for this company to do this to me after buying 3 cars from them already, I will never buy another car from them again , and no one in my family will either, this is a true story, good luck. More

Service department does nothing but lie and tell you that things are wrong your car that are not and when they get caught in their lie they refuse to work on department does nothing but lie and tell you that things are wrong your car that are not and when they get caught in their lie they refuse to work on your vehicle More

customer service buy a car from this dealer ship had issues with title work sales person will not return call . would not buy another vehicle from here. Sales person buy a car from this dealer ship had issues with title work sales person will not return call . would not buy another vehicle from here. Sales person Wayne Hawkins More

Great service They were very helpful and quick at repairing our van even as a last minute job as we broke down driving through town. I got there first thing in the They were very helpful and quick at repairing our van even as a last minute job as we broke down driving through town. I got there first thing in the morning as we had to go on on our journey and the service people said that they would try to help us and repair the problem. It was about two hours and the van was fixed. It was very helpful for us as we had to be further south by the afternoon. The service person was very friendly and accommodating. Thank you More