MacMulkin Chevrolet Cadillac

Beware Predatory Sales Practices My Dad passed away a few weeks back and my Mom wanted to sell his truck but didn’t want to deal with selling it as a private sale. We first brought i My Dad passed away a few weeks back and my Mom wanted to sell his truck but didn’t want to deal with selling it as a private sale. We first brought it to a Car Max Dealership, great experience but felt the quote was a little low; $16k. My mother wanted to bring it to where my Dad originally bought it for a quote, MacMulkin Chevrolet Nashua, NH. Steve-Sales Manager/ Rep met with us and took a look at the truck. We knew the truck was originally owned by the owner of MacMulkin Chevrolet who drove it for 8,500 miles. Steve-Sales Manager/ Rep came back and said the owners son also took a look at the truck and realized it was his Dads car(who had since passed away), felt sentimental and offered us $7,500 and offered an additional $500 for the low number license plate that was on the truck, total offer $8,000. This was half of the the quote I got from the Car Max Dealership hours earlier. MacMullin was obviously trying to take advantage of the situation. I showed the Sales Rep the written quote for $16k then promptly left. Incredibly disappointed with MacMulkin's predatory practices. Beware! More

Ripped Off I cant believe what just happened!!!! Ive been a loyal customer for 14 years. McMulkin Chevrolet doesn't have enough success and money that they have I cant believe what just happened!!!! Ive been a loyal customer for 14 years. McMulkin Chevrolet doesn't have enough success and money that they have to rip you off just for you to buy a car now. Look at all the bad reviews you guys have been getting. I don't want to drive a Cadillac anymore. Trading the piece of xxxx in. Wow ... More

Email quotes don't match in-house quote After a lot of back and forth on email, I received a quote on a lease for a Silverado 1500. It was higher than I wanted, which was communicated. Was After a lot of back and forth on email, I received a quote on a lease for a Silverado 1500. It was higher than I wanted, which was communicated. Was told to come in to get the best deal (my mistake). I gave them a shot. Upon arrival, information is confirmed, and a quote $70 a month is presented to me. No trade in, just a straight up quote. It was like my emails were never shared or understood. If they can not do a number, I get it. But just be up front. Just say you can't. Would I have gone over my ballpark? Slightly. After back and forth, I get a quote aligned with the original email quote. Plus doc fee. Bottom line, I wouldn't trust an online quote. "Coming in" to get the best deal does not help you either... More

Wouldn't honor online price After corresponding with a rep of this dealer via email I went in to drive a Traverse. When we sat to talk price I was given a quote $4000 more than l After corresponding with a rep of this dealer via email I went in to drive a Traverse. When we sat to talk price I was given a quote $4000 more than listed online and on an email sent to me. When I pointed this out the sales rep stated the "MacMulkin price" includes rebates for which I don't qualify. The only disclosure on the pricing reads: Tax, title, license and dealer fees (unless itemized above) are extra. Not available with special finance or lease offers. Needless to say I walked out and will never walk back into MacMulkin. More

Poor customer service The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicl The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicle and spoke to a Larry who gave him his "absolute lowest price" I went online and check the stock number only to see the price on the website was $2,200 less than Larrys "lowest price". So he called Larry when he got home in which Larry had to "go look into it" two times and call back. Then I went up the next day and was told by Steven G to talk to a Steven B when I arrived and that the vehicle would be pulled up for me and even set up an apt time. I get there and the receptionist wouldn't allow me to speak to Steven B and directed me to speak to Larry once again. Well Larry was selling another vehicle to a couple and was occupied but they wouldn't let me speak to any other sales member. I was beyond annoyed at this point, and didn't feel like a valued customer. I spoke to a Phil and he couldn't locate the trucks keys or the truck that was supposed to be out front for my "scheduled appointment." Then Larry attempts to juggle selling me a truck as well as the couple he was originally taking care of. Then Larry takes my keys and has someone else check out my vehicle. That person normally works in used vehicles and is not familiar with the new car department. He comes back with an extremely low number on my vehicle, roughly 7k UNDER the KBB trade in amount. At this point they have killed my patience level and I go to the game manager, get my keys back and leave. They are unprofessional, under staffed, unorganized, and sleazy since they have quoted prices higher than marked online and low ball trade ins. They must not value customer service. More