MacMulkin Chevrolet Cadillac

Horrible service department! !!! Russell is possibly the worst of all time. The service department messed up my car (see pictures) and overcharged me (see what he told me it would !!! Russell is possibly the worst of all time. The service department messed up my car (see pictures) and overcharged me (see what he told me it would cost and when I picked it up it was $200 more for two of the items). Then he doesn’t even answer the questions I ask or do anything to fix it! Absolutely horrible experience. And don’t bother booking an appointment online or text them… they joke about how they purposely don’t answer it. More

Horrible, horrible experience. Day 1 we negotiated a deal on a preowned chevy 1500. I offered the sticker price and i had a signed purchase and sales document. The truck had min Day 1 we negotiated a deal on a preowned chevy 1500. I offered the sticker price and i had a signed purchase and sales document. The truck had minor body damage and sales said the price of the vehicle was based on the damage and would be available upon completion of the work. Day 2 they called me and said the price went up $6000 due to damage. They offered to only raise the price of the vehicle by $3000. How can they go back on a signed p and s?! Service manager would not even look at us never mind explain the issue. Walked out of the office to avoid us. He could have cared less. How is this any way to do business! What a complete Waste of our time. Just like writing this review. It will do and mean nothing to Mcmulkin. More

ordered a new ZR2 In October of 2021 Truck was going to arrive In spring when the truck came in they sold it and kept saying it was not built yet, but they really sold it to someone else for more money. arrive In spring when the truck came in they sold it and kept saying it was not built yet, but they really sold it to someone else for more money. I had to put 2000 dollars down and sign a purchase and sales which they did not honor finely after 2 months i got my money back .Macmulkin lied to me the whole time and still are. , More

I was in the dealership approximately a week ago and looking at the car for about 30 minutes there were four salesman sitting in the chairs talking to each other and not one came over so I contacted the looking at the car for about 30 minutes there were four salesman sitting in the chairs talking to each other and not one came over so I contacted them twice through here and have not heard back from anybody at all i’m sure if the Thompson family the owners knew they would not be very happy More

From what I’ve heard if a dealer doesn’t pay a title isn’t sent …. Ever hear of waiting more than 5 weeks for registration? If you want xxxxxxxx and lies shop MacMulkin Cadillac. If you want bad custo isn’t sent …. Ever hear of waiting more than 5 weeks for registration? If you want xxxxxxxx and lies shop MacMulkin Cadillac. If you want bad customer service , shop Macmulkin Cadillac. If you want to be treated like crap shop MacMulkin Cadillac. If you want to be treated properly, want to drive your car legally, shop ANYWHERE but MacMulkin Cadillac!!! Save yourself and your wallet!!!! More

This will be a long review but important to get a full This will be a long review but important to get a full picture of how awful this dealership treats customers. First I will review the service depart This will be a long review but important to get a full picture of how awful this dealership treats customers. First I will review the service department- I have had 2 interactions with the service department that left me seeing red. The first time, I had my truck diagnosed at another Chevy dealership and due to the slimy fine print in the warranty (that was not explained to me) there was a clause that service provided had to be done at MacMulkin alone, even if they were booked 3 weeks out and it’s a safety issue. Anyways, I told them the issue which was already diagnosed and the service department must have “known better” and decided to replace another part. Well, I picked my truck up and surprisingly the part they fixed wasn’t the issue and I then had to drive back the 45 minutes to have them replace the part that I told them was the issue. My next experience was today. I waited a few weeks for an opening in the service department to diagnose and fix a few issues with my truck. They called early this morning stating “Why is your truck here? You don’t have an appointment and I have no paperwork.” I was livid since I knew I had an appointment. They called back later to say they found the paperwork and “will see what they can do.” Obviously very organized department. I called about 30 minutes before they closed to see what their diagnostics were and come to find out THEY DIDN’T EVEN LOOK AT MY TRUCK!!! They stated they could probably “get around to it” on Tuesday. This is not respecting a customers time or money, it takes me 1.5 hours to drive there and back not to mention the gas wasted for no reason all while having a scheduled appointment made weeks prior. The complete lack of consideration is unbelievable. Now here’s a synopsis of my purchasing experience with their fantastically incompetent sales department. I will state that they corrected the sales issue later but that’s when I ran into the sneaky salesman that omitted that the warranty was only for that dealer when I made it clear that I wanted a nonexclusive warranty- April 04, 2017 "Poor customer service " - KyleePerrotta The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicle and spoke to a Larry who gave him his "absolute lowest price" I went online and check the stock number only to see the price on the website was $2,200 less than Larrys "lowest price". So he called Larry when he got home in which Larry had to "go look into it" two times and call back. Then I went up the next day and was told by Steven G to talk to a Steven B when I arrived and that the vehicle would be pulled up for me and even set up an apt time. I get there and the receptionist wouldn't allow me to speak to Steven B and directed me to speak to Larry once again. Well Larry was selling another vehicle to a couple and was occupied but they wouldn't let me speak to any other sales member. I was beyond annoyed at this point, and didn't feel like a valued customer. I spoke to a Phil and he couldn't locate the trucks keys or the truck that was supposed to be out front for my "scheduled appointment." Then Larry attempts to juggle selling me a truck as well as the couple he was originally taking care of. Then Larry takes my keys and has someone else check out my vehicle. That person normally works in used vehicles and is not familiar with the new car department. He comes back with an extremely low number on my vehicle, roughly 7k UNDER the KBB trade in amount. At this point they have killed my patience level and I go to the game manager, get my keys back and leave. They are unprofessional, under staffed, unorganized, and sleazy since they have quoted prices higher than marked online and low ball trade ins. They must not value customer service. More

This will be a long review but important to get a full picture of how awful this dealership treats customers. First I will review the service department- I have had 2 interactions with the service departm picture of how awful this dealership treats customers. First I will review the service department- I have had 2 interactions with the service department that left me seeing red. The first time, I had my truck diagnosed at another Chevy dealership and due to the slimy fine print in the warranty (that was not explained to me) there was a clause that service provided had to be done at MacMulkin alone, even if they were booked 3 weeks out and it’s a safety issue. Anyways, I told them the issue which was already diagnosed and the service department must have “known better” and decided to replace another part. Well, I picked my truck up and surprisingly the part they fixed wasn’t the issue and I then had to drive back the 45 minutes to have them replace the part that I told them was the issue. My next experience was today. I waited a few weeks for an opening in the service department to diagnose and fix a few issues with my truck. They called early this morning stating “Why is your truck here? You don’t have an appointment and I have no paperwork.” I was livid since I knew I had an appointment. They called back later to say they found the paperwork and “will see what they can do.” Obviously very organized department. I called about 30 minutes before they closed to see what their diagnostics were and come to find out THEY DIDN’T EVEN LOOK AT MY TRUCK!!! They stated they could probably “get around to it” on Tuesday. This is not respecting a customers time or money, it takes me 1.5 hours to drive there and back not to mention the gas wasted for no reason all while having a scheduled appointment made weeks prior. The complete lack of consideration is unbelievable. Now here’s a synopsis of my purchasing experience with their fantastically incompetent sales department. I will state that they corrected the sales issue later but that’s when I ran into the sneaky salesman that omitted that the warranty was only for that dealer when I made it clear that I wanted a nonexclusive warranty- April 04, 2017 "Poor customer service " - KyleePerrotta The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicle and spoke to a Larry who gave him his "absolute lowest price" I went online and check the stock number only to see the price on the website was $2,200 less than Larrys "lowest price". So he called Larry when he got home in which Larry had to "go look into it" two times and call back. Then I went up the next day and was told by Steven G to talk to a Steven B when I arrived and that the vehicle would be pulled up for me and even set up an apt time. I get there and the receptionist wouldn't allow me to speak to Steven B and directed me to speak to Larry once again. Well Larry was selling another vehicle to a couple and was occupied but they wouldn't let me speak to any other sales member. I was beyond annoyed at this point, and didn't feel like a valued customer. I spoke to a Phil and he couldn't locate the trucks keys or the truck that was supposed to be out front for my "scheduled appointment." Then Larry attempts to juggle selling me a truck as well as the couple he was originally taking care of. Then Larry takes my keys and has someone else check out my vehicle. That person normally works in used vehicles and is not familiar with the new car department. He comes back with an extremely low number on my vehicle, roughly 7k UNDER the KBB trade in amount. At this point they have killed my patience level and I go to the game manager, get my keys back and leave. They are unprofessional, under staffed, unorganized, and sleazy since they have quoted prices higher than marked online and low ball trade ins. They must not value customer service. More