MacMulkin Chevrolet Cadillac

Excellent Car Buying Experience Saw a vehicle on their website that I was interested in (this was a long distance purchase). I first spoke with Kristin, who was very helpful and answ Saw a vehicle on their website that I was interested in (this was a long distance purchase). I first spoke with Kristin, who was very helpful and answered all of my initial questions - when there was something she was unsure of, she checked and got back to me within the hour. Then I talked price with Mike who was straightforward and fair. When it came time to pick up the vehicle, my sales consultant was Mat. He's the best car salesman I've ever met, hands down. Easy to get along with, honest, and willing to help with anything I needed (including a ride to the dealership after dropping off a rental car which I drove to the area). He also wanted to be sure the vehicle was exactly what I thought it was (since I hadn't seen it in person). When we walked back to his desk, he had all the paperwork ready to go and we were done closing the deal within 30 minutes. He even had the temporary tags I requested already on the vehicle. The vehicle was well detailed and "ready for delivery". Overall, an excellent car buying experience thanks to Mat, Mike, and Kristin. More

Kelcey Przybyla was GREAT! Quick and Easy - Kelcey listened to our needs and got us into a great truck. I highly recommend the dealership and Kelcey. I will 100% go back to them Quick and Easy - Kelcey listened to our needs and got us into a great truck. I highly recommend the dealership and Kelcey. I will 100% go back to them when considering our next purchase. More

Expect to be ignored Went in to have a recall taken care of. Figured I'd get my 60k service and state inspection done while I had the day off. I sat in the waiting roo Went in to have a recall taken care of. Figured I'd get my 60k service and state inspection done while I had the day off. I sat in the waiting room forever. Every hour or two someone would come by with some lame excuse about how the one guy who could do the job was busy and it would be another hour. Of course if it's just an hour"I'm not going to leave and waste even more time coming back another day. So I stay put, and keep waiting. When the sun came down I got tired of waiting, asked the reception desk what the status was. Apparently it was already done. Massive bill (as expected from a dealer, but my experience with dealers is they aren't as hit-and-miss as a random mechanic, so the cost has served as a guarantee), and the inspection failed, so I'd have to come back (yeah right). When I asked how that happened, I was shocked. They did the inspection first. Found a problem. Charged me for the inspection and then failed me. Then during the service they fixed the problem. The reception desk didn't apologize. xxxx, they didn't even try to sympathize. I expect you can guess my reaction to their suggestions of other "sevices" they could provide. I took my business to Gurney's and have been happy ever since. More

Steve Miller rocks! I just purchased my very first car. I was extremely happy with my experience. Steve Miller is a top notch salesman, who is extremely helpful and patie I just purchased my very first car. I was extremely happy with my experience. Steve Miller is a top notch salesman, who is extremely helpful and patient. He made me feel comfortable with whatever decision I made. He made the car buying process easy and enjoyable. I would highly recommend him to anyone who is looking to purchase a vehicle. Jessica More

Bad customer servise I have bought several cars from Mac mulkin chevy. I have a 2009 ZO6 corvette that I would bring there for oil changes mind you that it would take 3 hr I have bought several cars from Mac mulkin chevy. I have a 2009 ZO6 corvette that I would bring there for oil changes mind you that it would take 3 hrs to do so total. On my last oil change when I got home there was oil all over the top of the motor I called the owners son Tommy Jr. And gave him a heads up he said he would look into it and get back to me! He never did !! To make a long story short I have never been treated so bad in my life Tommy didn't care he blew it off he said it was no big deal etc!!! xxx. I have all the text messages saved on my cell I will never revert go back there Tommy jr should not be dealing with customers he gas no people skills at all!!!!!!! More

Ignored I went to purchase a new Corvette at MacMulkin Chevrolet in Nashua NH with the intention of buying a Corvette that day. I was totally ignored by the s I went to purchase a new Corvette at MacMulkin Chevrolet in Nashua NH with the intention of buying a Corvette that day. I was totally ignored by the sales staff and left to wander on the sales floor. This is the 4th time in 10 years that I was turned off by a bad attitude or too much ego on the sales floor. I complained to the dealership and received a heated patronizing reply. The e-mail was basically chastising me for being upset and making a lot of excuses for their staff. MacMulkin Chevrolet has the best cars and also the highest prices anywhere. This is the 4th time that I left their dealership for one reason or another. I bought a car elsewhere again and at a better deal. I will never be back! Note: The other dealerships I've gone to have always gone out of their way to be helpful and to take care of their customers even when the sales staff was very busy or unavailable at the time. More

Worst Service at a dealership I have ever received. 4/19- Walked into MacMulkin after being highly referred by an ex-employee. The goal was to check out a certain used car on the lot and hopefully firm 4/19- Walked into MacMulkin after being highly referred by an ex-employee. The goal was to check out a certain used car on the lot and hopefully firm up a deal upon getting a chance to drive the vehicle. I was brought upstairs by a referred technician who had vouched for me as a serious customer. Upon meeting Jesse, the salesman- who honestly, had very poor interpersonal communicating skills,brought me to the vehicle. The battery on the car was dead, making me wonder why it's out in the lot? I asked if he could figure something out and get the car charged so I can test drive it and check out all the other options the car has to offer. He brings me upstairs to look at another Corvette Z06, I was able to sit in it and check out the interior options. He then proceeds to ask his "boss" by the name of Tom, who had 1st eyed me and my friend down as if we were inferior and out of place being on the 2nd floor of his corvette showroom. Jesse comes back saying Tom simply said the only way I would get to test drive the car is if all the paperwork was written up, deal closed, and on the day of pick up- Otherwise I was not eligible to test drive the car. Mind you, I had over three thousand dollars in my pocket to leave as a deposit and if I truly liked the car would have been a smooth cash transaction. (Just recently sold my other hobby vehicle). The best part is, which I didn't believe was "Tom" had already been mentioned to me as being a cocky xxxxx- and to stay away from when I went to MacMulkin. I guess being the owner's son has your ego stuck in your a**. I was treated as if I was a child inside this place. A serious buyer looking for a car stereotyped as a tire kicker coming in for joy rides. I will never step foot in this dealership again. It's a shame people still think we live in the 1990s. Lost a customer for life. More

I just purchased a 2012 Chevrolet Traverse. I had stopped in at McMaulkin a month or so earlier looking for a Traverse with low miles. Destiny Doyon did a good job following up with me and gave me a call whe in at McMaulkin a month or so earlier looking for a Traverse with low miles. Destiny Doyon did a good job following up with me and gave me a call when a Traverse came in that I may be interested in. Previously, when I had stopped in I had not gotten any calls back about potential vehicles. We took the 2012 Traverse for a test drive and on a Tuesday or Wednesday and were repeatedly told by Destiny that we would be able to pick it up on Saturday. We were having leather installed and were told it was a quick turn around. I did feel that Destiny and her manager tried to get me into the Traverse for a price that I was looking for whether or not it was reasonable, who knows? I'm not in the car business. Communication seemed to go well until my husband signed the paper stating we wanted to buy the car and put money down. Then the communication seemed to lag. I had to make a lot of follow up calls about financing and when the car was going to be ready, which turned out to be about 6 days later than what we were originally told. When I went to do the paperwork I was directed out of the main building and that I needed to go to the "used car" building which is cold, barren and desolate. It was not the place where we first discussed the car and pricing. I guess they keep the nicer spaces for the people buying "new." The leather was installed by a contractor and overall it looked nice but there was a defect that needed to be fixed which Destiny was ready to brush off until I pushed the issue and she got the contact information from her manager. I had not received the Carfax from Destiny as I had previously asked and refused to sign anything before I saw it. Previously, when I had asked her about it she said the Carfax was clean when in fact it had been rear ended. It was a minor accident and nothing noticeable on the car, but it left me feeling uneasy. Destiny assured me that McMaulkin is family orientated and they want you to recommend them to your friends and family, but my feeling was that they really don't care they just want to get their cars off the lot. The SUV was vacuumed but not detailed nicely. There was still cereal under the seats. I understand it's a used vehicle but a dealership can still have some pride in their work. I've purchased cheaper vehicles from other dealerships that treated me in a way that I would have wanted to return. I'm actually a bit nervous about bringing my car to McMaulkin for servicing if it needs it. I did buy the extended warranty but it might just give me piece of mind to bring it elsewhere and pay the $100 deductible. My husband will be looking to buy a Cadillac in a year or two, but I think we will be returning to Olsen Cadillac. I do have to say that Destiny was always nice and professional even though I'm sure she was annoyed by my persistence about the car details. More

Recently after my beloved 13 year old Silverado met with a 230lb deer, I was suddenly in the market for a new truck. I didn't want just any truck. It had to be another Silverado of coarse and since I was a 230lb deer, I was suddenly in the market for a new truck. I didn't want just any truck. It had to be another Silverado of coarse and since I was spending the money, I wanted it the way I wanted it. I soon discovered that the truck that I wanted, white, leather, loaded, V8 with a 3.42 differential was in short supply since the new 2014 Silverados had just recently hit the lots. After visiting and talking with several dealers over 5 days, none of them could locate the truck I wanted. I finally met Robert Reynolds at MacMulkin Chevrolet in Nashua, New Hampshire. They had more Silverados on their lot than all 3 of the other dealers I had visited. I went there from Massachusetts to see and drive one of their trucks that had every feature I wanted and then some, except it was not the color I wanted. As I test drove the Silverado, Robert listened to my new truck wish list and was very knowledgeable about the newly redesigned 2014 Silverados. There was no sales push pressure like at the other dealers. After talking with Robert for 10 minutes, I learned more about the new Silverado line than I did from all of the combined prior salesmen at the other dealerships. After the test drive, Robert was able to locate two possible trucks for me. I asked why he was able to find two when none of the other dealers could find the truck I wanted. He said they have numerous dealers in which they have swap agreements with. A few days later, I was excited to pick up my new truck. The excitement quickly faded as I noticed that the dealer that they swapped with had drilled screw holes in the metal of the fender lip for splash guard installation. Since I did not ask for splash guards, the prior dealer simply removed them and left exposed bare metal drill holes just waiting for New England rust to set in. To make a long story short, Robert told me that they will do whatever it takes to make me happy and they did. Robert arranged for me to have a free rental car from their lot and the guys in the MacMulkin body shop did a super fantastic job of repairing, sanding and repainting the screw holes. The truck looked like it should have...like it came from the factory, with no evidence of drill holes. I can not thank Robert Reynolds and everyone at MacMulkin enough for the no pressure, customer comes first, buying experience I had at MacMulkin Chevrolet. This was my 6th vehicle purchase and it was by far the best experience yet. I only have one regret regarding Robert and MacMulkin Chevrolet and that regret is that they are not "just around the corner" from my house, so I could go there for all my Silverado servicing needs. Sincerely Happy Customer, Richard Wold More