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2,781 Reviews of Mac Haik Toyota - Service Center
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Verified Customer
May 25, 2023
everything was repaired to my satisfaction once the parts came in. The only reason Daniel didnt get 5 stars is i would have appreciated a sooner call back letting me know that there would be a delay in gett came in. The only reason Daniel didnt get 5 stars is i would have appreciated a sooner call back letting me know that there would be a delay in getting the windshield.. He did call me just probably should have done it a little sooner. More
by MISTER.NMONEY
Employees Worked With
Daniel Tucker
May 25, 2023
They were very friendly, fast & efficient. Said it would be 45 minutes until they got to me but took me in less than that maybe I guess about 15 minutes. Said it would be 45 minutes until they got to me but took me in less than that maybe I guess about 15 minutes. More
by annietbodannie
Employees Worked With
Don’t remember their names but they were all awesome!!
May 25, 2023
Great service with great people. This is the second time my truck has been serviced here. This is the second time my truck has been serviced here. More
by CLINTARNOLD1
Employees Worked With
May 24, 2023
It was quick and Mason took care of everything my car needed. Thank you so much. needed. Thank you so much. More
by catherin_rice
May 23, 2023
The staff in both sales and service at this dealership have always been pleasant to work with especially Sammy Yanes, Daniel Tucker, Sandra Pérez and Mason Pettigrew in Express Service. have always been pleasant to work with especially Sammy Yanes, Daniel Tucker, Sandra Pérez and Mason Pettigrew in Express Service. More
by AUDREY.SALINAS
Employees Worked With
Sammy Yanes, Daniel Tucker
May 23, 2023
Very professional, helpful, easy to understand. Waiting time was not long. They did a great job! Waiting time was not long. They did a great job! More
by YADYSB89
Employees Worked With
May 23, 2023
Very helpful to help on a Saturday for arranging a tow. The repair to the vehicle was done in a timely manner. Received phone calls for estimate and when the car was ready for pickup. The repair to the vehicle was done in a timely manner. Received phone calls for estimate and when the car was ready for pickup. More
by ERNESTCROSS
May 23, 2023
I had an appointment for an oil change and state inspection at 9:30 which I was on time for. There was a large rush at the time, so I expected some delay, but I had an appointment. While I was waiti inspection at 9:30 which I was on time for. There was a large rush at the time, so I expected some delay, but I had an appointment. While I was waiting, everyone who was in the waiting area had their service completed, and I saw probably a dozen others come and go (including walk-ins). My truck was still parked in the lot. It was moved in and out of the service bay three times (first time, for about 2 minutes). After an hour I asked why my truck was still not being serviced, and was told that I just happened to come in at a busy time. I'd understand that if I did not have an appointment. The service took 2 full hours to complete, and when checking out, I learned that I wasn't even checked in until 10am, 30 minutes after I handed over my keys. I did get a $20 discount, but no explanation other than the state inspection "probably pushed it over the top." I challenged that and the service rep told me that inspections take about 20 minutes. Okay. Oil change and inspection still should not take nearly that long, especially when I was there with an appointment and saw walk-ins being serviced and completed numerous times while my truck was still parked in the lot. It seems mandatory that I rate each individual. I don't recall, so I am going to mark each as a 3. FOLLOWUP EDIT: The dealership reached out to me and I am very happy with the resolution. I appreciate the response from Mac Haik Toyota. More
by REID4
