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2,733 Reviews of Mac Haik Toyota - Service Center
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May 23, 2023
Very helpful to help on a Saturday for arranging a tow. The repair to the vehicle was done in a timely manner. Received phone calls for estimate and when the car was ready for pickup. The repair to the vehicle was done in a timely manner. Received phone calls for estimate and when the car was ready for pickup. More
by ERNESTCROSS
Verified Customer
May 23, 2023
I had an appointment for an oil change and state inspection at 9:30 which I was on time for. There was a large rush at the time, so I expected some delay, but I had an appointment. While I was waiti inspection at 9:30 which I was on time for. There was a large rush at the time, so I expected some delay, but I had an appointment. While I was waiting, everyone who was in the waiting area had their service completed, and I saw probably a dozen others come and go (including walk-ins). My truck was still parked in the lot. It was moved in and out of the service bay three times (first time, for about 2 minutes). After an hour I asked why my truck was still not being serviced, and was told that I just happened to come in at a busy time. I'd understand that if I did not have an appointment. The service took 2 full hours to complete, and when checking out, I learned that I wasn't even checked in until 10am, 30 minutes after I handed over my keys. I did get a $20 discount, but no explanation other than the state inspection "probably pushed it over the top." I challenged that and the service rep told me that inspections take about 20 minutes. Okay. Oil change and inspection still should not take nearly that long, especially when I was there with an appointment and saw walk-ins being serviced and completed numerous times while my truck was still parked in the lot. It seems mandatory that I rate each individual. I don't recall, so I am going to mark each as a 3. FOLLOWUP EDIT: The dealership reached out to me and I am very happy with the resolution. I appreciate the response from Mac Haik Toyota. More
by REID4
May 23, 2023
I love Mac Haik I've been going there since 2016. I will continue to go. I will continue to go. More
by SHELLTAYLOR355
May 22, 2023
I stopped by to have my car check due to the service now message on my dashboard. The shop was full and the wait time would have been longer than planned. Mason greeted me at the counter and after a brief d message on my dashboard. The shop was full and the wait time would have been longer than planned. Mason greeted me at the counter and after a brief discussion he sent one of your workers out to check my car. I have very low miles on my car and the time for an oil change since my last visit is in August of this year. Mason has helped me on other occasions with both of my Toyota vehicle and he is always professional and thorough in his working with me. I appreciate his professionalism and quick action on this service occasion. More
by LHILL7
May 19, 2023
Efficient and good service. People are kind and very helpful, I would recommend to anyone. People are kind and very helpful, I would recommend to anyone. More
by ENCARNACIONPAIGE5
Employees Worked With
May 19, 2023
Nick was my salesman didn’t give me correct information about using my lifetime oil change. The maintenance department was not attentive when I walked in. I was told to give the guy a moment and he walked about using my lifetime oil change. The maintenance department was not attentive when I walked in. I was told to give the guy a moment and he walked out to the back before asking me what I needed. Another guy came and finally asked me what I needed to get done. He was helpful and friendly. More
by BSAUCEDA04
May 19, 2023
Phone lines didn’t work when I tired to call to see if my car was really. They Lost my mailbox key. car was really. They Lost my mailbox key. More
by Danielrickert
Employees Worked With
