Mac Haik Toyota - Service Center

Service personnel were courteous and professional. Wait time was what my service agent said it would be. Wait time was what my service agent said it would be. More

Once again John (at the service desk) was most helpful and professional in explaining what my car needed. I was in and out in a timely fashion. and professional in explaining what my car needed. I was in and out in a timely fashion. More

Very good except for the fairly long wait time for only a tire rotation. I thought this area was only for express things like oil changes and tire rotations. tire rotation. I thought this area was only for express things like oil changes and tire rotations. More

Good experience with Express Service. James kept us informed about progress. Would definitely recommend to others. James kept us informed about progress. Would definitely recommend to others. More

Very helpful. Did not originally have what I was looking for. Contacted me as soon as available. Thank you. Did not originally have what I was looking for. Contacted me as soon as available. Thank you. More

Staff was very friendly and helpful guided me very well and gave full information about the job to be done and gave full information about the job to be done More

It was a great experience. Comfortable environment, and an appropriate amount of time for service. Comfortable environment, and an appropriate amount of time for service. More

The customer service you receive in express auto service is wonderful. The service techs all ways explain what is wrong before making the repair. Very honest and upfront. is wonderful. The service techs all ways explain what is wrong before making the repair. Very honest and upfront. More

Proprietor, professional, courteous and well organized. Communicates very well. Treat all customers well. I was impressed. Communicates very well. Treat all customers well. I was impressed. More

I bought a brand new 2017 Toyota 4runner TRD Off-Road. Mid 2018 I noticed there are 3 cloudy spots on my 4runner roof and 2 on top of the hood, each is about 4"x7". I went to Mac Haik Toyota Collison Cent Mid 2018 I noticed there are 3 cloudy spots on my 4runner roof and 2 on top of the hood, each is about 4"x7". I went to Mac Haik Toyota Collison Center to see if they can fix it and Because my vehicle still under 3 years/36,000 miles warranty. I talked to a guy name Eddy or Andy, he introduced himself as shop manager. He told me just wait for few months and see if those spots will get worse and we will see from there (but my vehicle still under warranty) Of course Covid happened and when I contacted Mac Haik again I was told if I decided let them repaint (out of my pocket) my vehicle roof and hood, it'll take around 4 to 6 weeks or longer and they will not provided loaner cars. This year (2023) paint damage got even worse. It flakes and looks like snake shedding. Now Mac Haik service department and Collison center refused to accept the responsibility because that individual is no longer employed at Mac Haik. If your vehicle is under warranty, GOOD LUCK TO YOU!!! Because this place will not honor the Toyota warranty. Also at this place if something wrong or you need to complaint, good luck!!! Because there is NO ONE you can file complaint to... so who owns this establishment and who run this business??? More