Mac Haik Toyota - Service Center

Wiper motor repair Ralph was very helpful in getting my Tundra in and to the mechanic He called shortly after I left and gave me the quote for the repair. I told him t Ralph was very helpful in getting my Tundra in and to the mechanic He called shortly after I left and gave me the quote for the repair. I told him to have the job done and my truck was ready in a hour and a half More

Always Excellent Customer Service Although I have had my first- ever Toyota in the shop way more than I would like -- a 2016 Tacoma that has been in for a variety "bugs" in less than 3 Although I have had my first- ever Toyota in the shop way more than I would like -- a 2016 Tacoma that has been in for a variety "bugs" in less than 30K miles -- the service department staff have always been 100% ready and willing to handle and solve my issues. I have made a conscious effort to remember that the quality-control issues I have had are not their fault, but it has still been extremely frustrating dealing with some things that should not be happening to a new vehicle, especially when Toyota wants to stand on their "most dependable and reliable" platform. In any case Janie Elizondo, and most recently Dave (sorry I couldn't remember full name) have granted me all my requests and met all my needs. And to all of the Techs (too many to remember) who have taken test rides with me and been thorough and detailed in their descriptions and analysis, thanks to all of you too! Although my experience with my first Toyota has been disappointing (and not going to steer me towards a repeat purchase), the service department and quick lube/oil department have been outstanding. On a related note, Toyota could learn more than a few things from its competitors regarding great customer service. On all of our previous vehicles (we have purchased five Hyundai's since 2005), for EVERY service visit we received a completely washed, vacuumed and detailed vehicle back when done, even for just oil changes. And for every service visit -- whether scheduled maintenance or warranty related repairs -- we have ALWAYS had a very nice loaner vehicle ready for us when dropping off our vehicle even when only for one day! No wonder Hyundai is one of the highest rated manufacturers across all aspects of sales, service and dependability. Come on Toyota, you can and should do better! More

Done quickly and as promised The service rep was friendly and knowledgeable. He told me my car would be back that day, and it was ready by 3PM. All services requested were perfor The service rep was friendly and knowledgeable. He told me my car would be back that day, and it was ready by 3PM. All services requested were performed and appear to have been well done. Price was reasonable (by today's standards...) More

Best ever experience From customer service representative, part representative, cashier to mechanic everyone was nice and helpful. Didn't get ripped off no unnecessary re From customer service representative, part representative, cashier to mechanic everyone was nice and helpful. Didn't get ripped off no unnecessary repair I bring all my 3 Toyotas because I trust honesty Thanks very much More

Low PSI in tire I was told my tire had a nail in the shoulder and could not be fixed. I went to Discount Tire and had it fixed. The nail was not in the shoulder. I was told my tire had a nail in the shoulder and could not be fixed. I went to Discount Tire and had it fixed. The nail was not in the shoulder. More

Service Required Came in after lunch without an appointment. As always the employees were very helpful and took care of me and my vehicle. This facility is always ni Came in after lunch without an appointment. As always the employees were very helpful and took care of me and my vehicle. This facility is always nice, clean and cool. Would highly recommend Mac Haik Toyota to everyone. More

Team work All the employees in the service department work as a team. It does not matter who you checked in with. Ralph Accardo was my service advisor and took All the employees in the service department work as a team. It does not matter who you checked in with. Ralph Accardo was my service advisor and took care of all my repair needs during my visit. Thanks for the speedy service. More

15k service and software update Dalton and Janie were amazing and professional. Dalton explained all the ins and outside of what needed to be done and helped me get set up for the up Dalton and Janie were amazing and professional. Dalton explained all the ins and outside of what needed to be done and helped me get set up for the updated software and radar test with the Service Department. Janie took my paperwork as a walk in and I was out in less time than expected. More

Competent, fast, and reasonably priced Got an oil change and tire rotation. About the same price as Jiffy Lube doing just an oil change. Service advisorlistened carefully to my special requ Got an oil change and tire rotation. About the same price as Jiffy Lube doing just an oil change. Service advisorlistened carefully to my special requests about oil type and tire pressure. No issues. Will return for next oil change and rotation. More

Excellent Dalton was my advisor and he did a great job. Very quick in and out for oil change and tire rotation. Also had windshield wiper blades replaced. Dalton was my advisor and he did a great job. Very quick in and out for oil change and tire rotation. Also had windshield wiper blades replaced. More