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2,753 Reviews of Mac Haik Toyota - Service Center
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March 30, 2021
The service department was very friendly and helpful. The work being done on my vehicle was done in a timely fashion and don't mind driving the distance for the service. work being done on my vehicle was done in a timely fashion and don't mind driving the distance for the service. More
by MARIA112464
Verified CustomerEmployees Worked With
Robert Bropson
March 27, 2021
Took good care of my service requirement. Prompt service. My car had been purchased in the dealership but was not registered in their computers. Fast service My car had been purchased in the dealership but was not registered in their computers. Fast service More
by Francisco
Employees Worked With
March 25, 2021
I reached out to the Express Maintenance Service Dept about keeping up with my 4Runner. I explained some issues I had and they eased my fears, allowed me to pay over the phone and made arrangements for about keeping up with my 4Runner. I explained some issues I had and they eased my fears, allowed me to pay over the phone and made arrangements for me to pick up after hours since I live so far away. Really appreciate the great service, I will be back even if I have to drive an hour to get there! LOL More
by MS.FUTCH
Employees Worked With
Dalton Devillier
March 24, 2021
Enjoyed the quick courtesy service. Plan to go back for additional service. Clean environment - inside and outside - as always. Keep up the excellent work. Thank you. additional service. Clean environment - inside and outside - as always. Keep up the excellent work. Thank you. More
by DENNIS12
March 23, 2021
Had a very informative and pleasant experience. Nothing was done without consulting me first. The guys were all professional and easy to talk too. Thanks for the great service! was done without consulting me first. The guys were all professional and easy to talk too. Thanks for the great service! More
by VTECNE1
Employees Worked With
Dalton Devillier
March 23, 2021
James Horton was my service advisor this time; exuding warmth, knowledge, and patience, this 36-month maintenance visit proved exceptional in my Mac Haik Toyota service experience. I arrived about 10 minu warmth, knowledge, and patience, this 36-month maintenance visit proved exceptional in my Mac Haik Toyota service experience. I arrived about 10 minutes early, not realizing it was the opening appointment of the day. Totally unique and unexpected, it felt surprisingly nice having each of the service advisors immediately walk out to the cars of each of the three of us waiting (at the EXACT moment the office's lights were turned on and the front door was opened). It was a brilliant touch, kudos to whomever made that marketing decision! All gushing aside, Mr. Horton reviewed with me what I was having done and provided the price for each; he answered my questions, and in under an hour I paid and drove away, comforted in the knowledge that my Highlander was ready to go, until its next checkup! More
by GeeJ1976
March 22, 2021
Good job! Car was brought in for the Seat Belt Harness Recall. Appointment had been made. The whole process took one hour and a half, which is very good in a Saturday morning. Recall. Appointment had been made. The whole process took one hour and a half, which is very good in a Saturday morning. More
by Musica
Employees Worked With
Daniel Tucker
March 22, 2021
The service rep, Sandra, did as good a job as possible. When I arrived at my appointment time to get a nav map update installed, I was told the wait would be up to 4 hours, because "so many walk-ins decid When I arrived at my appointment time to get a nav map update installed, I was told the wait would be up to 4 hours, because "so many walk-ins decided to wait for their cars" and that put them ahead of me, since my appointment only held my place in line (and no, that didn't make sense to me, either). Sandra offered to have Uber take me home and pick me up when the car was ready, which I accepted. Six hours after my appointment time, I got the call that it was ready. Since my daughter was at our house, she took me to Mac Haik's shop. When I got there, the car was ready, and Sandra offered a free 'wash & vac' for the inconvenience. Then, when I got home, I checked the Navigation system. The Entune system had gotten an update, but the map database still was dated 2017 (the most up-to-date data available when we bought our 2018 4Runner). When I called to discover what happened, I was told that the Service folks did not have any other update available. I took the car back and after a short discussion, Mac Haik refunded my payment, since the order was clear that it was a MAP DATABASE update that I had requested. So, my issues are: 1) an appointment is worth nothing is someone gets there before you do, 2) the Service folks need training on Toyota systems* as well as 3) checking with the customer if there is any question on the task assigned. Finally, Sandra's handling of the situation was excellent, given that she was the liaison between me and Service, but she couldn't make very good lemonade with the lemons she was given. She is the reason the Rating is 3 stars instead of 1. *I now plan to buy the Toyota Navigation SD Map Card on Amazon when it is released in April/May of this year, and install it myself. More
by HJEFFDURHAM
Employees Worked With
Sandra (last name unknown, but she is a Customer Service Agent in the Service Dept) - 5 stars
March 20, 2021
Usually good place to get fixed and have had prior to this a positive experience. This unfortunately was an exception. Went in because battery died and AAA said bad but was under warranty so go to Toyot this a positive experience. This unfortunately was an exception. Went in because battery died and AAA said bad but was under warranty so go to Toyota. Went to express service and was told battery ok, which as 2.5 years old and died, it wasn't. Told could go to full diagnois but they would do zero. Just left and bought new at another place. Seemed just not want to give new battery. More
by Bill72
Employees Worked With
I never got the name, express service.
