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2,751 Reviews of Mac Haik Toyota - Service Center
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August 18, 2021
Long-time customer, since 1998. Really like the Express Service: the people are friendly, honest and efficient, and I'm always out within the timeframe they tell me. Never had an issue with maintenance or Service: the people are friendly, honest and efficient, and I'm always out within the timeframe they tell me. Never had an issue with maintenance or repairs. More
by GSNAKAYAM
Verified CustomerEmployees Worked With
Jon Keefe
August 18, 2021
Not happy with replacement windshield, it was broken while making another repair. Supposedly they replaced the windshield (again) but it looks like they covered up the problem with caulk so that it look while making another repair. Supposedly they replaced the windshield (again) but it looks like they covered up the problem with caulk so that it looks good. Now I have half the seal for window looking like it isn't install correctly. More
by IMBUYING
Employees Worked With
Ralph Accardo
August 16, 2021
Had an appointment. I was in and out in no time. Everything taken care of . Very polite staff. Great service over all. I was Very satisfied Everything taken care of . Very polite staff. Great service over all. I was Very satisfied More
by ROBINPATAK
Employees Worked With
Taylor Peterson
August 16, 2021
Couldn’t find nor fix my in warranty problem. Not helpful or interested in solving my issue. Not the friendliest dealership I have ever been to or interested in solving my issue. Not the friendliest dealership I have ever been to More
by JCHACO49
Employees Worked With
Robert Bropson
August 11, 2021
I am a long time customer. I purchased my vehicle here 7 years ago and, have had it serviced there almost as long. I am confused about a discount I was offered yesterday. otherwise, great service. years ago and, have had it serviced there almost as long. I am confused about a discount I was offered yesterday. otherwise, great service. More
by WALTERGREENRED
Employees Worked With
Kevin,,and Tammy Kennedy, Jon Keefe
August 10, 2021
Top tier customer service they were knowledgeable and friendly. Bathroom was clean. They told me it was going to take hour. I was in out within 30 friendly. Bathroom was clean. They told me it was going to take hour. I was in out within 30 More
by ROLANDOGH23
Employees Worked With
Other Employees :
Ralph Accardo, Janie Elizondo, Robert Bropson, Taylor Peterson, Jon Keefe, Dalton Devillier
August 09, 2021
It was difficult to reach service by phone. I made an appointment for oil change and tire rotation but nobody ever confirmed the appointment or send me a confirmation. I couldn’t reach anyone to confirm appointment for oil change and tire rotation but nobody ever confirmed the appointment or send me a confirmation. I couldn’t reach anyone to confirm either. Finally a guy from the main service department told me that it’s FCFS so just to show up and wait. The whole making an appointment experience was horrible and I would give it a 0 out of 10. More
by LM
Employees Worked With
In express lube. I don’t remember this young man’s name, but he was nice and polite.
August 09, 2021
Submitted and confirmed an appointment for 1:00 last Friday on the Toyota app. It was for an oil change and tire rotation. I showed up at 12:50. I was told it would be about 1.5-2 hours. They said a Friday on the Toyota app. It was for an oil change and tire rotation. I showed up at 12:50. I was told it would be about 1.5-2 hours. They said a couple of walkons came in just before I got there. So I asked what’s the point in using the Toyota app to schedule an appointment when walkons can jump ahead?. They told me an appointment is a heads up TO THEM to let them know their workload, not for the benefit of the customer. Not exactly a customer friendly app or customer friendly service. They came to get my car for service at 1:37. As they said I got out by about 1.5 hours. More
by JAMES.M.WEBB2008
Employees Worked With
All employees were courteous and professional. Complaint is how the Express Service system is set up.
