Mac Haik Toyota - Service Center

Ralph could have been more willing to help. I called to check on the status of the remedy to repair an outstanding recall. Last year I received a notificatoon letter about the recall but at that time there check on the status of the remedy to repair an outstanding recall. Last year I received a notificatoon letter about the recall but at that time there was no remedy to repair the issue. I was told i would receive letter informing me there was a solution to the recall. I called because I received a text ( from Don McGill Toyota, where i purchased my car) instead of a letter in the mail regarding the recall. Ralph said he did know and told me to call that dealership. I asked if he could just check to see if there was in fact a solution yet. He said he couldnt do that without my vin #. He asked for my vin # which i didnt have at that moment instead I informed him that I gave all of this information over the phone the last time and i was sure the person I spoke to entered my vehicle into your systerm. I really felt like he couldnt really talk. It was like pulling teeth to get him to look things up or be helpful at all. After asking him to: 1. Check for a recall remedy instead of me calling the other Toyota dealership and 2. Check for my cars Vin # at your facility I was able to confirm yes, there was a remedy and yes my car information was in the system. Finally, I was able to make an appointment. It shouldn't have been this difficult. It was a simple call. Check on the recall, book my appointment. He was friendly when I dropped my car off. More

No greeting and very cold response. I am STAR totiste No greeting and very cold response. I am STAR totiste customer for last 13 years. No greeting and very cold response. I am STAR totiste customer for last 13 years. More

came in for Toyota care maintenance. oil change, tire rotation, multi point inspection. Tires did get rotated, but when I checked the oil it was still a dark brown. Brand new vehicle with a fresh oil c rotation, multi point inspection. Tires did get rotated, but when I checked the oil it was still a dark brown. Brand new vehicle with a fresh oil change, the oil should appear gold right after it is changed. I do not believe the oil actually got changed. The multi point inspection looks pencil whipped. Tire pressures were not check or corrected. To avoid the hassle I am just going to change the oil myself from now on. More

Mediocre for a Toyota Dealer. Sales team makes promises they can't keep and then lies about it. Overpriced Express Service center. they can't keep and then lies about it. Overpriced Express Service center. More