Mac Haik Toyota

Took 2 hours for an appointment for solely a tire rotation and recall on a simple reprogram of the ECU. Advisor didn’t have a clue at first about the recall and questioned me instead of simply looki rotation and recall on a simple reprogram of the ECU. Advisor didn’t have a clue at first about the recall and questioned me instead of simply looking it up. More

When making the appointment I was originally scheduled for Kia of Tomball for some reason. I called to change appointment with no problem. When on the phone I asked a pricing question an was sent to two d for Kia of Tomball for some reason. I called to change appointment with no problem. When on the phone I asked a pricing question an was sent to two different people before being given an answer which was incorrect for my car once I got to the service center. We had to wait over an hour for an oil change with an appointment. But service members were nice and knowledgeable and apologized for the wait. More

Long wait. Did not wash vehicle. I would of expected the service center to wash my vehicle as per all other dealerships I have visited. This is my first Toyota so maybe all dealership I would of expected the service center to wash my vehicle as per all other dealerships I have visited. This is my first Toyota so maybe all dealerships for this brand are the same More

Came in for 5000 mile service for my new Rav 4. Service rep was not overly friendly but got the job done right, which is all that really matters to me. rep was not overly friendly but got the job done right, which is all that really matters to me. More

Took my car in for a new radio. Waited less time than originally thought. The waiting area was clean. Janie was great as usual! Even ended up paying less than what was quoted. originally thought. The waiting area was clean. Janie was great as usual! Even ended up paying less than what was quoted. More

Had a rattle in my truck Janie is amazing as always. She really deserves a raise. She asked me what the problem was, gave a few reasons of what it might be, then called once Janie is amazing as always. She really deserves a raise. She asked me what the problem was, gave a few reasons of what it might be, then called once the tech had the right diagnosis. Excellent customer service! More

Last free tire rotation. Always friendly and great customer service. Always clean waiting area was very busy and told me it would be about and hour twenty minutes was ready in Always friendly and great customer service. Always clean waiting area was very busy and told me it would be about and hour twenty minutes was ready in less than 30 minutes. More

Awesome customer service!had a issue on my vehicle check engine light. Went in on Saturday and received my truck in few hours. Thanks you engine light. Went in on Saturday and received my truck in few hours. Thanks you More

Good communication. I appreciated the technician calling to let me know what he had found or rather didn’t find. It was good communication from the service department. I appreciated the technician calling to let me know what he had found or rather didn’t find. It was good communication from the service department. More

Toyota Experience This dealership does it all and does it right. The employees are friendly, work to get issues resolved, and stand by their customer base. Have bought This dealership does it all and does it right. The employees are friendly, work to get issues resolved, and stand by their customer base. Have bought 2 -Highlanders from this company and plan to stay with this location. My contact is Kurt Sheets and he is about the most knowledgeable rep I have ever dealt with. He listens, responds to customer needs and actually treats you like a customer. All of the Management and Staff have always been courteous and responsive. Cannot say more than that...great dealership ! More