Mac Haik Toyota

Friendly staff, comfortable wait area, attention to detail An ordered part had come in, I was able to schedule that repair plus my final covered maintenance service and check-up for the next morning. Loved the An ordered part had come in, I was able to schedule that repair plus my final covered maintenance service and check-up for the next morning. Loved the added perk of my 2-YEAR dealer covered auto maintenance schedule. My service rep, Janie Elizondo, met me at the door, took my car right in, in and out in about an hour. Warm and friendly folks, comfortable wait area, very pleasant experience, More

Routine Service The service yesterday was fine although the wait time was longer than normal. My review is based on the prior service which included tire rotation. The service yesterday was fine although the wait time was longer than normal. My review is based on the prior service which included tire rotation. The wheels have never been off the car other than for the rotation service. My wheels were marred up around the center of the wheel and along the lug holes. I believe this damage was caused from the technician removing and replacing the lug nuts with an impact gun and not taking care to prevent damage. This was brought up yesterday to the service advisor, who was apologetic for the damage, which I appreciate. I just wish the damage didn't happen in the first place. More

When making the appointment I was originally scheduled for Kia of Tomball for some reason. I called to change appointment with no problem. When on the phone I asked a pricing question an was sent to two d for Kia of Tomball for some reason. I called to change appointment with no problem. When on the phone I asked a pricing question an was sent to two different people before being given an answer which was incorrect for my car once I got to the service center. We had to wait over an hour for an oil change with an appointment. But service members were nice and knowledgeable and apologized for the wait. More

Took 2 hours for an appointment for solely a tire rotation and recall on a simple reprogram of the ECU. Advisor didn’t have a clue at first about the recall and questioned me instead of simply looki rotation and recall on a simple reprogram of the ECU. Advisor didn’t have a clue at first about the recall and questioned me instead of simply looking it up. More

Took my car in for a new radio. Waited less time than originally thought. The waiting area was clean. Janie was great as usual! Even ended up paying less than what was quoted. originally thought. The waiting area was clean. Janie was great as usual! Even ended up paying less than what was quoted. More

Last free tire rotation. Always friendly and great customer service. Always clean waiting area was very busy and told me it would be about and hour twenty minutes was ready in Always friendly and great customer service. Always clean waiting area was very busy and told me it would be about and hour twenty minutes was ready in less than 30 minutes. More

Had a rattle in my truck Janie is amazing as always. She really deserves a raise. She asked me what the problem was, gave a few reasons of what it might be, then called once Janie is amazing as always. She really deserves a raise. She asked me what the problem was, gave a few reasons of what it might be, then called once the tech had the right diagnosis. Excellent customer service! More

Came in for 5000 mile service for my new Rav 4. Service rep was not overly friendly but got the job done right, which is all that really matters to me. rep was not overly friendly but got the job done right, which is all that really matters to me. More

Long wait. Did not wash vehicle. I would of expected the service center to wash my vehicle as per all other dealerships I have visited. This is my first Toyota so maybe all dealership I would of expected the service center to wash my vehicle as per all other dealerships I have visited. This is my first Toyota so maybe all dealerships for this brand are the same More

Awesome customer service!had a issue on my vehicle check engine light. Went in on Saturday and received my truck in few hours. Thanks you engine light. Went in on Saturday and received my truck in few hours. Thanks you More