Mac Haik Ford Pasadena

I went into the AC Collins Ford dealership by my home because it is very near to my house. I actually bought my truck from anther dealership and had a VERY pleasant experience there. The Ford emblem ca because it is very near to my house. I actually bought my truck from anther dealership and had a VERY pleasant experience there. The Ford emblem came off the back of the tailgate after I went through a local carwash. The reverse camera is housed under this emblem. I'm thinking this is no big deal so instead of driving all the way to the dealership I bought the truck from, I went to AC Collins. I showed the serviceman what happened (my truck is two weeks old today) and he said it wasn't covered because it was "outside circumstances" that caused it to break. Never mind it is two weeks old OR that this piece should not be so shotty it came off after one car wash. I realize it seems to be a cheap part but the truck itself wasn't, I bought the best warranty I could and the emblem hangs down and interferes with the view on the camera. So after offering NO help, like maybe going to get a manager, looking up the parts, looking about the warranty I bought-the man actually told me, "My service manager wouldn't even look at this", I left. I then called the dealership I bought the truck from and they said it is totally covered and I am taking it there tomorrow. This is my second bad experience with AC COllins and I will never go there again. They are not interested in customer service at all. I am flabbergasted that the other Ford dealership told me the part is covered yet it wasn't at AC Collins. How could two certified Ford dealerships be so different? So sad they could care less about the people that walk through their doors. I will never recommend that place to anyone else either. More

I had a wonderful experience purchasing from this dealership. I would highly recommend them to all my family and friends. My sales consultants, Roy and Ray were great! dealership. I would highly recommend them to all my family and friends. My sales consultants, Roy and Ray were great! More

The car I bought brand new from AC Collins Ford has now been back to them over 5 times for various problems. Most problems have been in their shop at least 3 times and still have not been fixed. Every ti been back to them over 5 times for various problems. Most problems have been in their shop at least 3 times and still have not been fixed. Every time I get my car back the warning lights or issues occur that day or within a week. Plus I always seem to get it back having more problems than when it went in. I have been completely stranded by my car and no one returned my calls to figure out what we need to do to get this fixed so I don't have issues with a brand new car. They have lied saying they called me but couldn't get me, when I have had no missed calls or voice mails from them. Fix Or Repair Daily has been my nightmare as well as Found On the Road Dead. I had a problem with my hatch trying to close on it's own while I was getting my things out of the back, nowhere near the keys or the button to close it. I called Robert, service advisor, and he didn't return my call. When I called because my hatch completely opened itself while I was working exposing all the things in my car Dave Evans, service manager proceeded to give me a lecture about not leaving things in my car. Instead of saying they'd fix it he just lectures me and then proceeds to say "Well I've never heard of that happening". I believe they invented door locks so that people could lock their cars. More

I had the best experience of my life. It wasn't at all what I thought and I love the heck out of my new f150. A C Collins Rocks, Thank You Jennifer. what I thought and I love the heck out of my new f150. A C Collins Rocks, Thank You Jennifer. More

The salesman was friendly & helpful and the used car was serviced before I got it. Ray even came to my home and delivered me to the Pasadena dealer for work on the car and kept in touch with me after th was serviced before I got it. Ray even came to my home and delivered me to the Pasadena dealer for work on the car and kept in touch with me after the sale to see how things were going. I am very satisfied with my experience with A C Collins Ford. More

I wanted to surprise my husband with a new truck for his birthday and I am still in shock that I was actually able to pull it off. My salesman (very new to the AC Collins Ford family) in my opinion, had a birthday and I am still in shock that I was actually able to pull it off. My salesman (very new to the AC Collins Ford family) in my opinion, had a tough job to do being that this was a surprise for my husband and I wasn't able to just come in for one visit with the trade in vehicle to get everything done. After I explained to him (over the phone) what we had to trade and what my husband was looking for and that the deal would have to be done in pieces and completed in a short period of time, he never acted like he was nervous about pulling it off & to be honest, his confidence concerned me a little. To my surprise, the deal went off without any problems, no hassle's, no stress - I kept waiting for the bump in the road, but it never came to pass. The selling price for the new 2012 truck that we purchased was unbelievable, never in my life have I EVER had a dealership discount so much money off of the MSPR Sticker price on a vehicle that AC Collins did. I told my salesman (Armando) what the payoff was on the trade (negative equity), no down payment and where my payments needed to be and not a penny more which must include GAP Insurance because we don't purchase vehicles without it...and this young man, determined young man delivered the smoothest transaction that I have ever experienced. Not ONE phone call telling me there was a problem - of course he had help from the more seasoned team/family that he works with at AC Collins, from the sales manager's to the finance team that provided us with an amazingly sweet deal. This dealership has been around as far as I can remember, from when I was a little girl and they had a small dealership off of Shaver in Pasadena to the beautiful dealership they now have off Beltway 8 in Pasadena...you don't stay in business for as many years as they have been doing business if you aren't doing everything right...no one is perfect but I can personally attest to the fact (from a used car deal with them back in 1998) that when something did go wrong, the did not hesitate to make it MORE THAN right!!! They DO care, and they WANT YOUR business and it shows, no one else will ever get any of my business when it comes to a new or used vehicle purchase. I could go on and on (I already have) but there's nothing like experiencing for yourself just how much they DO want your business and just how great of an experience you can have if you give them the opportunity to earn your business. If you are seriously in the market for a new vehicle - give Armando De Los Santos a call at 281-604-FORD and be ready to be amazed, I am still amazed and forever grateful for my experience with Armando De Los Santos and the AC Collins team - my husband's 2012 Ford F-250 Super Duty Diesel 4X$ that he got for his birthday is EVERYTHING he wanted and MORE - I can't describe how happy he (we) are with it and I can't describe how GOOD IT FELT to be able to pull off a huge surprise for him for his birthday. He is the most deserving man I know and it's something that we will NEVER forget!! If you are seriously looking for a used vehicle, call Armando, I am sure that he will get you in touch with one of their used car salesmen that will treat you just as well as we were treated. I STAND AMAZED...LIFE IS GOOD! More

At A C Collins Ford, our sales representative is Catfish. At A C Collins Ford, our sales representative is Catfish. He is the absolute best when it comes to fulfilling our needs, past and present. We found At A C Collins Ford, our sales representative is Catfish. He is the absolute best when it comes to fulfilling our needs, past and present. We found a home at A C Collins Ford and a wonderful friend in Catfish. No pressure, no hassle and exactly what we need. In fact, Catfish goes above and beyond - he deserves better than a 5 star rating. There is no other dealership where I would rather spend my money. Thank you Catfish. More

I came in to AC Collins Ford ready to look (not buy) new vehicles. I dealt with Rick Derragon and Max Collns and they were both AWESOME! The only reason I drove from Conroe to Pasadena was because they we vehicles. I dealt with Rick Derragon and Max Collns and they were both AWESOME! The only reason I drove from Conroe to Pasadena was because they were referred to me by a family member. I was very glad I did! I was treated as a very valued customer. I have purchased many cars and never been treated quite like that. They far exceeded my expectations as far as customer service goes. I look forward to going back next year to purchase my spouse's car when we get hers. Thank you so much, Max and Rick! I refer all my family and friends to you! More

I had been looking at a used car for about a week online and decided to make an appointment to test drive. I spoke to Mark and set a day at the end of that week to come in. I told him over the phone I had m and decided to make an appointment to test drive. I spoke to Mark and set a day at the end of that week to come in. I told him over the phone I had my own financing and a trade, I told Mark that I did not live in Pasadena and I wanted to make sure if I like the car that it would not be a waste of my day and gas to get there. He assured me all would be well. I gave the man exact numbers! When I arrived, the first thing he did was forget that we had spoken three different times, and he lied!! He said the car had just come off the truck!! Not true at all. I had seen the car online two weeks prior. To make things better the car I was to purchase was filthy!! They had a week to at least wash it. One of the ac vents was in the floor!! I drove it around the block and decided to just go ahead and purchase. When I went back in Carolyn was to do the paper work. She was on the phone with another customer for at least 15 minutes. The entire time she talked about her physical therapy, her kids, how her husband is a stay at home dad. Oh and how she was doing me a favor by staying to "help" me out. She should have been gone hours ago per her doctor. Whatever! She acted shocked when I told her the numbers I had given Mark. I was clear on what I could do and could not do!! Carolyn said she had to ask "him" who ever that is, if the deal could be done. She was gone long enough to make me angry and ready to walk out. When she came back she didnt give me a counter offer just asked if I wanted to use one of their financing options. When I said no thank you and got up to walk out they all acted shocked. Mark was genuinely shocked that a guarenteed sale was walking out the door. He told me the car would not last the weekend. Well Mark, its a week and a half later and the car is still sitting on the lot. Shame on you guys! I should have had you fill up my tank! The three hours of driving back and forth for nothing makes me never want to go out of my area for a "good deal" again. They treated me as if their time was more important than mine. This is just part of how poorly I was treated at AC Collins Ford in Pasadena. More

I went to A.C Collins Ford with my fiancé looking to test I went to A.C Collins Ford with my fiancé looking to test drive and possibly buy a Ford Fiesta. When we got there, we saw a gentleman standing outs I went to A.C Collins Ford with my fiancé looking to test drive and possibly buy a Ford Fiesta. When we got there, we saw a gentleman standing outside smoking a cigarette ignoring us. It took about ten minutes, when we had to approach him, for him to even acknowledge we were there. We even had to ask to speak to a dealer. I’m not sure what the business practice is at this particular dealership, but it is obviously not customer service. When I did finally talk to a car dealer and started negotiating prices, the dealer refused to listen to what I had to say and attempted to sell me a car I was not interested in. He did not work with me whatsoever nor did he care to work with me. I would not recommend going to this dealership if you are serious about purchasing another vehicle. They have very poor customer service skills and are not willing to listen to you or care to listen to you. If you are looking for a car salesman to negotiate with you, avoid this dealership at ALL costs. More