Mac Haik Ford Lincoln - Service Center

I went in last week for a check engine problem on my car. Chad had helped a week prior for an oil change and immediately came up to me to offer service. I had a transmission appointment set up with him for t Chad had helped a week prior for an oil change and immediately came up to me to offer service. I had a transmission appointment set up with him for two day later but he went ahead and did transmission work that day. He called me throughout the day explaining what his team was seeing and why it was happening and how to move forward. He was extremely patient with my family as my parents sometimes struggle to understand English. He was extremely proactive with the whole process, finding new ways to help us out more and always making sure to check in with us. For example, my clutch needed to be replaced and at first I thought I had to go back to covert Ford to get it fixed since that’s where I got it fixed the first time however he explained to me that if I sent in the receipt that I got it done at a Ford; mac haik would be able to fix it for me, relieving the stress of having to go covert Ford. He explained the process and although it took a week, i didn’t mind. Before when I went to covert, it took them at least a month. I voiced my concerns about the replacement since we’ve gotten it replaced so many times now, and Chad explained it to me with patience and sympathy. He spent multiple hours a day trying to figure out the warranty on the clutch; contacting covert Ford for me so I didn’t have to worry about doing that. He even took time out of his lunch break to give me call about the status of my car. I’ve always had great experiences at Mac haik Ford, however this time it was even better. I could tell Chad really cares about his customers and goes out of his way to provide above and beyond customer service. This man deserves a raise or a nice lunch at the very least, he’s worked harder than anyone I’ve seen at quick lane or any car center and that’s such a rare thing to see nowadays. More

They did not look over the vehicle before delivery and somehow put 28 miles on a special order truck. I found out after purchasing the truck that it was not as I ordered it, the dealer sold it to me anywa somehow put 28 miles on a special order truck. I found out after purchasing the truck that it was not as I ordered it, the dealer sold it to me anyway without telling me. I consider that manipulation. More

Bought a new Maverick. Sully was great to work with. Olga did a great job on explaining warranty/service options. Worked with Jared to get new wheels and a bed cover. He ha Sully was great to work with. Olga did a great job on explaining warranty/service options. Worked with Jared to get new wheels and a bed cover. He had trouble getting the right wheels and parts for the bed cover, but he eventually got everything right. Everyone was great to work with. More

It took awhile but they were super busy but thankfully accommodated for my vehicle. This was great accommodated for my vehicle. This was great More

Hayleigh was very good with communication about the service process and kept me updated. Enjoyed working with her. service process and kept me updated. Enjoyed working with her. More

Bought a new truck, very helpful salesman and staff. Patiently answered question after question. Returned the next week for purchased upgrades, completed quickly and efficiently. Overall, a very good Patiently answered question after question. Returned the next week for purchased upgrades, completed quickly and efficiently. Overall, a very good experience. More

Always striving to help the customer no matter the problem, been going there for years problem, been going there for years More

The new service area is nice. The repairs were completed quickly. The only complaint is that they no longer have a shuttle service to take you home. The repairs were completed quickly. The only complaint is that they no longer have a shuttle service to take you home. More

Really appreciate the customer service of my service advisor, Chad Rogers. I thought my tire repair was under my warranty but we found out it wasn't. Instead of charging me a bunch of money, he found advisor, Chad Rogers. I thought my tire repair was under my warranty but we found out it wasn't. Instead of charging me a bunch of money, he found a solution that met both our needs. He's a real problem solver. More

Great service friendly and fast. Easy to get to. Said it would be at least 2 days was only a couple of hours. Easy to get to. Said it would be at least 2 days was only a couple of hours. More