Mac Haik Ford Lincoln - Service Center

So glad I went for a second opinion! I bought my truck from Mac Hail(and glad I did) but moved to Brownwood after the purchase. I did buy the extended warranty too. Good thing. So my I bought my truck from Mac Hail(and glad I did) but moved to Brownwood after the purchase. I did buy the extended warranty too. Good thing. So my 2017 f250 blew a hose at 44k miles. I originally took the truck to the ford dealer in Brownwood. Their shop is as a disaster. Super messy and they told me my warranty DID NOT cover the problems and the repair would be $800 to replace 2 radiator hoses!! Good thing I took the truck back to Mac Haik. They were able to fix my truck using the extended warranty for only a $100 deductible. No questions asked. My rep Juan, was awesome and very attentive and when he had to step out on a personal issue another advisor stepped in seamlessly and my truck was completed exactly as requested. They were awesome and addressed every need I had. My ford truck will go nowhere else for service now!! Thank you Mac Haik for continuing to take great care of me long after the sale! More

James was very professional and helpful throughout. Had several issues that were easily detected and resolved, but had one that was elusive. Team was able to narrow this to an axle problem and correct. Had several issues that were easily detected and resolved, but had one that was elusive. Team was able to narrow this to an axle problem and correct. Thank You. More

Excellent Service The service department was very professional and dedicated to friendly service. They addressed all my concerns and completed the service very quickly The service department was very professional and dedicated to friendly service. They addressed all my concerns and completed the service very quickly. Having the sign showing the expected wait time is very helpful. More

Daniel was an exceptionally diligent service advisor Daniel provided excellent service and was diligent in notifying me of the time my vehicle would be ready after a recall adjustment was made to my 2018 Daniel provided excellent service and was diligent in notifying me of the time my vehicle would be ready after a recall adjustment was made to my 2018 Ford Focus. I'd recommend Mac Haik and Daniel without reservation. More

Great customer service Always have a great experience with Mac Haik and their service team. From getting my loaner (Marshall/Terry), to the great customer service provided b Always have a great experience with Mac Haik and their service team. From getting my loaner (Marshall/Terry), to the great customer service provided by Jason Norman in the service dept. More

Oil change with a lot of extras included I was so pleased by the service of Mac Haik Ford I would recommend them to anybody. The staff is very friendly and helpful and very knowledgeable. I was so pleased by the service of Mac Haik Ford I would recommend them to anybody. The staff is very friendly and helpful and very knowledgeable. . In addition to changing the oil in my vehicle they rotated the tires and topped off all of the essential fluids. I was so impressed that I took my second car which is not a Ford to have them service it as well. Truly a top Notch run organization More

They figured out the issue. I had a recall and a issue with my Sync system. They actually figured out the problem with the software and made the problem go away. For Now... but t I had a recall and a issue with my Sync system. They actually figured out the problem with the software and made the problem go away. For Now... but the service was on point. More

New tires Other companies don’t charge extra for road hazard. But went with quick lane because of convience of being a cross the street. Otherwise would have we Other companies don’t charge extra for road hazard. But went with quick lane because of convience of being a cross the street. Otherwise would have went with someone else. But Shay was very friendly and helpful. More

175,000 Miles and Still Going Strong I just had my Expedition in for its 175,000 mile service. My Service Advisor over the past 10 years, Julie Nichols, is their "secret weapon". Julie is I just had my Expedition in for its 175,000 mile service. My Service Advisor over the past 10 years, Julie Nichols, is their "secret weapon". Julie is super friendly, communicates all information in a timely basis, and provides honest information. More

Very Pleased Service was excellent with lots of friendly people. We are very please with the results. Would gladly use the service again. Also a follow-up phone ca Service was excellent with lots of friendly people. We are very please with the results. Would gladly use the service again. Also a follow-up phone call ! More