Mac Haik Ford Lincoln - Service Center

Mark Stepp was 100% customer service. He worked to get me in at a convenient time for me, and helped me by locking my vehicle up in a secure place when I could not return that afternoon to He worked to get me in at a convenient time for me, and helped me by locking my vehicle up in a secure place when I could not return that afternoon to pick up my vehicle. More

Good quality reliable and friendly I’ve been going to Mac Gail ford Georgetown for 11 years. The service has never failed me Julie has treated myself & my family very well. I have never I’ve been going to Mac Gail ford Georgetown for 11 years. The service has never failed me Julie has treated myself & my family very well. I have never / ever had to take any of my vehicles back due to bad service. They perform the job right the first time. More

Mac Haik service center excellence! I am very happy with Mac Haik’s vehicle service center! Never had a bad experience when going there for my vehicle service needs. It starts with the g I am very happy with Mac Haik’s vehicle service center! Never had a bad experience when going there for my vehicle service needs. It starts with the great customer service team ready to greet me as I drive up, gather information and begin the diagnostic process. Thank you. Over the years I have built a relationship and trust with one service advisor in particular, Jason Norman. It is nice to know he will be there for me when needed. All I have to do is call make an appointment (recommended) or show up occasionally, give him my keys, chat for 5 min, head off to work and know my vehicle will be returned fixed! Thank you Jason. As for the mechanics behind the scenes...great work as well. They are very professional, care about their work and never return my vehicle covered in greasy fingerprints! Thank you all! More

Great Customer Service They stay super busy here, so expect to wait, but they're really good at communicating what they are doing and what it will cost, and asking before ad They stay super busy here, so expect to wait, but they're really good at communicating what they are doing and what it will cost, and asking before adding anything on. Everyone is super friendly, and I never felt any pressure. I also appreciated that I was treated with respect, and they answered my questions without being condescending. More

3rd row seat repair Brought the truck in to have 3rd row seat fixed. It broke in less than a month of owning the brand new car. A courtesy vehicle was provided. Service w Brought the truck in to have 3rd row seat fixed. It broke in less than a month of owning the brand new car. A courtesy vehicle was provided. Service was complete in 8 days with 2 separate parts orders had to be made. The service department is the only part of Mack Haik I would recommend to others. More

Regular Service Work On My Superduty As I normally do I took my F250 6.7 Liter diesel to Jason Norman for a regular oil and filter change. Again, as normal, Jason did a great job getting As I normally do I took my F250 6.7 Liter diesel to Jason Norman for a regular oil and filter change. Again, as normal, Jason did a great job getting the work completed promptly and according to my instructions. More

Had recalled air bags replaced and they kept the car longer They were great and friendly they had to keep over night but they washed and cleaned car for free because of it which was nice thank you very much They were great and friendly they had to keep over night but they washed and cleaned car for free because of it which was nice thank you very much More

Truck Service Had service performed on my 2018 F 150. Mac Haik was able to diagnose the issue and get the work done in a day! Professionals kept me apprised of e Had service performed on my 2018 F 150. Mac Haik was able to diagnose the issue and get the work done in a day! Professionals kept me apprised of every step and work was foe right the first time! I would recommend Mac Haik for great service! More

Problem diagnosed quickly, recall work completed, Dropped it off Monday morning, received diagnosis that afternoon, repair and two recalls repaired by Tuesday morning.. Was kept aware of issues, notif Dropped it off Monday morning, received diagnosis that afternoon, repair and two recalls repaired by Tuesday morning.. Was kept aware of issues, notified when completed. More

Awesome Great staff always do a great job getting me in and out in a timely fashion. Like that you can get the car washed at the same time Great staff always do a great job getting me in and out in a timely fashion. Like that you can get the car washed at the same time More