Mac Haik Ford Lincoln - Service Center

Fast and painless Jason Norman did a fantastic job getting my truck back to me in a timely manner along with keeping me updated on the progress on my truck. Jason Norman did a fantastic job getting my truck back to me in a timely manner along with keeping me updated on the progress on my truck. More

Awesome Michael Lawrence did a great job in getting my car in and out in a timely manner, Michael did a great job in setting service expectations for my next Michael Lawrence did a great job in getting my car in and out in a timely manner, Michael did a great job in setting service expectations for my next visit. More

Great Parking is tight but if you work with these guys you going to get a good price and trade in. They listen and don't try to sell you something you don' Parking is tight but if you work with these guys you going to get a good price and trade in. They listen and don't try to sell you something you don't want. More

Awesome service What started as a terrible breakdown on the highway got infinitely better when I had my truck towed to Mac Haik Ford Lincoln. I had an issue with my e What started as a terrible breakdown on the highway got infinitely better when I had my truck towed to Mac Haik Ford Lincoln. I had an issue with my engine coolant overheating and they said they would be able to troubleshoot the problem likely the next day since they had a back log. By the end of the day, they had already looked at it and were able to get me into a rental until the parts could come on hand. Julie Nichols was my service rep and she did a fantastic job updating me anytime more information came out and she eventually worked something out where I would get a whole new engine since it was faster than waiting for the individual parts. Overall amazing experience for what started off as a horrible morning. More

Service Rep Julie Julie gave us personal attention and was able to have our Ford Edge's routine maintenance (under extended contract) completed in an unexpected short t Julie gave us personal attention and was able to have our Ford Edge's routine maintenance (under extended contract) completed in an unexpected short time - she was trying to accomplish this in order for us to get home before the impending storm.. Meantime we ordered a pizza and time passed rapidly while our car was served. Thanks for Julie! Tim & Connie Timko More

Very happy with how fast job was completed. Was very happy with timeliness of projject. Service Advisor, Julie very helpful in scheduling on my appointment. Since this was a recall, I can't be Was very happy with timeliness of projject. Service Advisor, Julie very helpful in scheduling on my appointment. Since this was a recall, I can't be lengthy in my comments. More

James Davilla was awsome. Repair work was well done in a timely manner. Everyone was very friendly, polite, courteous, and professional. Will be coming back for more service wo Repair work was well done in a timely manner. Everyone was very friendly, polite, courteous, and professional. Will be coming back for more service work in future. More

not sure how to rate this experience I brought my truck in as a result of a recall notice. Everyone was nice to deal with, and the alteration required far less time than I was originally I brought my truck in as a result of a recall notice. Everyone was nice to deal with, and the alteration required far less time than I was originally quoted. When I returned for pick up, the truck was brought around for me, and I climbed in to be on my way with my four year old in tow. I noticed when climbing in, the seat had been moved all the way back, allowing access to something underneath the steering column I assumed for the repairs needed. The problem is, the power toggle on the side of the seat no longer functioned for moving forward. Every other direction the seat move but forward, forcing quite a stretch to drive the truck. I pulled over, went back and brought it to their attention. The technician's response was, "Well, we didn't break it!" He then asked if I wanted them to diagnose the issue and provide me a price to fix. Uh, no. I want the truck returned to me in the state it arrived. Now to be fair, I have no idea if this mechanical failure happened before I brought it in, or if it happened to fail coincidentally while it was there. What I do know, is that I had no problem having the seat position in a correct and safe position prior to arriving, and I no longer could do that after the work was done. So am I happy with the experience? Some of it exceeded expectations, but the "it's not our fault" crap left a bad taste in my mouth. Perhaps a "let's find a way to get it back in a safer position to drive now, and down the road, when you are ready to have that mechanical failure addressed, we will provide you a fair price to do so." More

Good but Engine light turned red once but opted to have it checked. It was checked immediately and sure enough, vehicle couldn’t be driven. However, it would t Engine light turned red once but opted to have it checked. It was checked immediately and sure enough, vehicle couldn’t be driven. However, it would take 2 weeks to repair (person and/or part not available). While they had it, I asked to do other fixes previously recommended. I thought the time was too long and additional rental car cost to me. But I’m still not unhappy with the service. More

Julie Nichols ROCKS! The best part of Mac Haik Lincoln service is my service advisor Julie Nichols. She helps make the arrangements for service and then goes above and bey The best part of Mac Haik Lincoln service is my service advisor Julie Nichols. She helps make the arrangements for service and then goes above and beyond by recommending things I REALLY need to have done. She is not just trying to run up my service bill. She noticed I needed inspection and then new tires. She found a competitive price for my tires. Got it all done and made my world once again spin in greased grooves. More