Mac Haik Ford Lincoln - Service Center

Estimated wait time 1.5 to 2 hours, actual time was 3 hours Last few oil changes the actual time for the work has greatly exceeded the estimated time quoted. They used to run much closer to the estimated time. Last few oil changes the actual time for the work has greatly exceeded the estimated time quoted. They used to run much closer to the estimated time. Maybe they need more service bays or employees. On the positive note, the waiting room is comfortable. More

Excellent Service Quick and great customer service. Went in on a Friday and the wait time was minimal. The team did a great job and I look forward to my next visit. Quick and great customer service. Went in on a Friday and the wait time was minimal. The team did a great job and I look forward to my next visit. More

Quick Service Came in early on a Saturday morning for service, and there was already a crowd of about 15-20 people. Within minutes of opening the front desk staff Came in early on a Saturday morning for service, and there was already a crowd of about 15-20 people. Within minutes of opening the front desk staff was able to get everyone processed. The service itself took about 2 hours, but that's pretty good based on the crowd in front of me. More

great friendly service Took my 2017 F150 in for preventative maintenance and to get annual inspection done. Service was excellent and worked that was done was explained by Took my 2017 F150 in for preventative maintenance and to get annual inspection done. Service was excellent and worked that was done was explained by service rep. More

Job Well Done I have a Focus with the dreaded transmission problems. Ford covers the cost of most of the repair but getting the repair done in a timely manner is a I have a Focus with the dreaded transmission problems. Ford covers the cost of most of the repair but getting the repair done in a timely manner is always an issue. Robert was great in guiding me through the process and getting the repair completed. I had issues with another dealership where my car sat for a week in the repair shop without any work done and was told it would be another week to diagnose before they repair could even be completed. No such problems with Mac Haik. More

highly recomended - excellent service I was treated very well, given a quote for the service needed and the service advisor was honest about the time frame needed to perform the service. I was treated very well, given a quote for the service needed and the service advisor was honest about the time frame needed to perform the service. More

Title: They fixed my Jeep - yes at Ford Submission: I had an oil leak in my Wrangler JK and couldn't figure out where it was coming from. My husband said the people at Mac Haik Ford would ta Submission: I had an oil leak in my Wrangler JK and couldn't figure out where it was coming from. My husband said the people at Mac Haik Ford would take care of me and they did. Found the leak, replaced the needed parts and I actually left the service dept smiling. Service provider Jason as well as Edwin the service manager could not have done it better. More

Dependable stress free service Shay Piel does an excellent job of taking care of me and my truck. He gives service the personal touch. I've brought my truck here for 10 years and ha Shay Piel does an excellent job of taking care of me and my truck. He gives service the personal touch. I've brought my truck here for 10 years and have had 190,000 trouble free miles. Good job everyone! More

Recommended services When milage is annotated and recommended services are determined, don't wait until other services are finished to come and let the customer know. Had When milage is annotated and recommended services are determined, don't wait until other services are finished to come and let the customer know. Had an oil change done and when it was completed I was then told about what was found but then we also recommend this be done. Let us know earlier! More

Very Friendly Staff Moving to Houston so I took my truck in for the first oil change, tire rotation, alignment and recall before I left. The fast lane crew did an amazing Moving to Houston so I took my truck in for the first oil change, tire rotation, alignment and recall before I left. The fast lane crew did an amazing job and meeting with Charlie in Sales, all around great staff More