Mac Haik Ford Lincoln - Service Center

I won’t be coming back. It took 6 wks to schedule the work. Another 3wks to complete it, and I need to come back AGAIN because they replaced the wrong item and charged me for it. They claimed it was dama work. Another 3wks to complete it, and I need to come back AGAIN because they replaced the wrong item and charged me for it. They claimed it was damaged, but couldn’t produce the part they removed to prove it needed replaced. After all of this, they’re ‘covering’ the part that they should have replaced to start with. How thoughtful, huh? I’m not going to deal with these folks anymore. It’s not worth the time, stress, or headache. More

Super Great dealership with employees that know their business and offer great customer service. They are always willing to help with what ever situation y Great dealership with employees that know their business and offer great customer service. They are always willing to help with what ever situation you have. Keep up the great work. Harold Dean More

GREAT SERVICE Jason took care of everything and delivered on all his promises. I will be back and will let friends know where to take their vehicles Jason took care of everything and delivered on all his promises. I will be back and will let friends know where to take their vehicles More

Quick and professional The department completed the job efficiently and on time. They were professional and friendly. There was no charge as everything was covered by a main The department completed the job efficiently and on time. They were professional and friendly. There was no charge as everything was covered by a maintenance plan. More

Quick service, poor attention to detail Quick service. Needed an oil change and a recall repair for my battery eyelet. The technicians left the plastic cover off of my positive battery ter Quick service. Needed an oil change and a recall repair for my battery eyelet. The technicians left the plastic cover off of my positive battery terminal. Additionally, the technician bent the phone holder inside my cab. The phone holder was screwed down so as to not be moved. It's a pain to have to loosen the screws now, readjust, and tighten the screws. I just wished the technicians paid more attention to detail both in the cab and under the hood. If they forgot these small things, how do I know they remembered important things like changing my oil filter or properly torquing bolts? More

5000 mile checkup - oil change, fluids filled. tires rotated Received excellent Quick LANE Service (no appt.) for my 5000 mile checkup on my 2019 Ford Expedition - 20 Minutes (checked fluids, changed oil, rotate Received excellent Quick LANE Service (no appt.) for my 5000 mile checkup on my 2019 Ford Expedition - 20 Minutes (checked fluids, changed oil, rotated tires. More

took 3 visits to address the issue....so far Charles Blagden was very helpful, and kept me in the loop. It was frustrating having to come back 3 times so far, but understandable. The loner vehicl Charles Blagden was very helpful, and kept me in the loop. It was frustrating having to come back 3 times so far, but understandable. The loner vehicle was better than expected, and very much appreciated. More

Timely and thorough The service department was helpful and Jason Norman got to my truck in a timely manner. I will continue to us Mack Haik for service. The service department was helpful and Jason Norman got to my truck in a timely manner. I will continue to us Mack Haik for service. More

Great Service! Brought my truck in with Check Engine Light on on Christmas Eve morning. Was told it would probably be Thursday since I didn’t have an appointment. Brought my truck in with Check Engine Light on on Christmas Eve morning. Was told it would probably be Thursday since I didn’t have an appointment. Received call at lunch that it was diagnosed and would be ready Shortly. Somehow they were able to get to it. This is why I buy all my vehicles and have them serviced at Mac Haik. Thanks also to Micheal in Service and Sophie in Quick Lane. More

Some obsefvations for better service I suggest Service Advisers show the detail of the work done rather than just telling customers this is the work done and you owe such amount, particul I suggest Service Advisers show the detail of the work done rather than just telling customers this is the work done and you owe such amount, particularly when the work order includes more than 2 repairs. A customer should be given the opportunity to review the final invoice before paying. The parking facility is just awful. Mac Haik should consider a safer and ampler parking facility for its customers. Finding a parking spot is like looking for a needle in a haystack. The courtesy car wash has fallen by the way side. It is no longer offered. More