Mac Haik Ford Lincoln - Service Center

Great Service Charles Blagden was great. He was very courteous and efficient. He made my experience easy and pleasant. He knew exactly what I needed and got it do Charles Blagden was great. He was very courteous and efficient. He made my experience easy and pleasant. He knew exactly what I needed and got it done in a timely way More

Good Service Good service and a good service advisor Jason Norman. My vehicle was taken care of in a professional manner and respectable time when it was served. Good service and a good service advisor Jason Norman. My vehicle was taken care of in a professional manner and respectable time when it was served. More

Great service Great service. Took longer than I expected. i had 1 question not answered. Great car wash Need to kkow why windows go down all at once Great service. Took longer than I expected. i had 1 question not answered. Great car wash Need to kkow why windows go down all at once More

Totally Take Care Of I brought my 2018 Mustang GT in for Exhaust "Selection Mode Not Available" problem. I called Jason Norman (Service Advisor) who has been so good with I brought my 2018 Mustang GT in for Exhaust "Selection Mode Not Available" problem. I called Jason Norman (Service Advisor) who has been so good with repairs before. He said bring it in, but it might be the next day or later before getting to it. I understand and took it to him. Got to the service drive up and twice was asked by Service Advisors if they could help, Then Jason comes out with that firm handshake looking me in the eye and says "what's up". Told him my name and he said I am going to do the best I can to get to this as soon as I can. Got a shuttle ride home. 5 hours later I get a call from Jason that my car is ready, just needed some reprogramming and do I need a ride back to the dealership. I was already planning my next 2 days minus my car (I am a single senior man with 1 car). And he did get it in to a service tech early and back up and ready the same day. Shuttle came by in about 20 mins and the driver took me to the Cashier. Finished with the Cashier and then went by to see Jason and thank him for working so hard to get me in and out SO FAST. I realize not all service work will be this way, but I do know that Jason will try to "Get'er Done" as soon & correctly as he can. I was "Totally Take Care Of …" Jim Mashaw More

Recall service and oil change Robert got me in in a few days for rear suspension recall. Took 2 full days for work to be completed. Everyone I had contact with was courteous and fr Robert got me in in a few days for rear suspension recall. Took 2 full days for work to be completed. Everyone I had contact with was courteous and friendly. More

If I could give NO stars, I would I brought a vehicle in for servicing in which they didn't want to work on and honor manufacturers warranty. My service writer brought the Service Mana I brought a vehicle in for servicing in which they didn't want to work on and honor manufacturers warranty. My service writer brought the Service Manager in to discuss with me in which they told me I would have to pay for charges for work done if Ford didn't reimburse them! The vehicle was new and these problems were there when it got delivered. The last straw was when they told me I caused damage to the center console (the material bubbled up in a blob and looked like grease). I wiped off said grease with a napkin, only to realize it was the material that peeled off. They said I used a chemical on it which caused it to happen... Then why didn't the whole thing peel up? Bottom line, I would go elsewhere unless you are ready to potentially get taken advantage of. Final straw? there were 3 things they didn't address (stuck traction switch, rattling door panel and rubber grommet in bed that wouldn't stay in.) When I called them out on the rubber grommet, they replaced the part but refused to write the service up to avoid having me get a survey to review them!! I did call Ford and file a formal complain and will be off to the BBB next. More

Service so good it's boaring! Mark Stepp is my service advisor of choice, he always takes such good care of my car. If you want fast efficient service with great communication ask Mark Stepp is my service advisor of choice, he always takes such good care of my car. If you want fast efficient service with great communication ask for Mark Stepp. More

Repair Thank you for servicing my vehicle. No complaints at all. The first visit and plan on coming back for the other services in the near future Thank you for servicing my vehicle. No complaints at all. The first visit and plan on coming back for the other services in the near future More

Professional staff I truly love this dealershiip. I will continue to bring my SUV here for regular maintenance. All individuals from front desk to others walking by wer I truly love this dealershiip. I will continue to bring my SUV here for regular maintenance. All individuals from front desk to others walking by were very attentive and eager to assist. More

Mac Haik Ford Lincoln is the best. I have been through all types of automobiles and sales persons in my 83 years and your organization is the best. My wife and I love our Ford automobi I have been through all types of automobiles and sales persons in my 83 years and your organization is the best. My wife and I love our Ford automobile and will no doubt spend the years ahead with only a Ford vehicle. I took my Ford to your Service Department this week for a 6000 mile service and the folks that work there are excellent. I appreciate the excellent sales department and the vehicle service that you have and how the workers are so nice and helpful. Thank you and I will be back when my Ford Automobile reaches 12,000 miles. More