Mac Haik Ford Lincoln - Service Center

Warranty work Mike was great with the warranty work that was done on my car. He was professional and kept me updated as how things were going. Really a nice guy! Mike was great with the warranty work that was done on my car. He was professional and kept me updated as how things were going. Really a nice guy! More

Three Hour Oil Change?? This is the first time I've taken my new vehicle in for an oil change. I initially called to make an appointment and I was told that I should go to th This is the first time I've taken my new vehicle in for an oil change. I initially called to make an appointment and I was told that I should go to the "quick lane" portion of the service center, not make an appointment. So I did, and it took a very long time. 3 hours for an oil change seems excessive, especially for a "Quick Lane". We ARE less than a week from Thanksgiving at this point, so I assumed they were unusually busy but one of the service writers told me that they are ALWAYS really busy there. Everyone was kind and courteous and I know it isn't the fault of the service writers or even the mechanics that the service took so long, but I'm definitely rethinking my plan for future oil changes, warranty or not. ****Oddly enough, when I try to submit this review with an answer of "I would not recommend" It won't allow my review to submit. When I change that answer to "I do recommend" It allows me to move forward to submit my review. More

Initial service Work was completed in a timely manner. All personnel were very friendly and efficient and kept me informed. The best service ever! I would recommend t Work was completed in a timely manner. All personnel were very friendly and efficient and kept me informed. The best service ever! I would recommend to every one. More

Initial Service & Repair Being a new car and after a long road trip, I felt the car needed an oil change. I also noticed that it needed repair to a paint chip and repair to a Being a new car and after a long road trip, I felt the car needed an oil change. I also noticed that it needed repair to a paint chip and repair to a mistake in the accent near the front bumper. Worked with Kevin Long to bring the car in for the repairs. He was able to put me in a loaner vehicle in short time and get my car in for the repairs and service it needed. More

Maintenance Great job by Shay! He made sure all things were done & he was so friendly! It took a long time for service to be complete, but I appreciate Shay’s pro Great job by Shay! He made sure all things were done & he was so friendly! It took a long time for service to be complete, but I appreciate Shay’s professionalism im a stressful time. More

Tint for mustang My tint looks amazing love it!!! Can’t wait to see how it will help during the summer or hotter months. Thanks for all you guys help!!! My tint looks amazing love it!!! Can’t wait to see how it will help during the summer or hotter months. Thanks for all you guys help!!! More

AC Issues Drop-off experience was great and Christal was also great. Unfortunately had to be there 14 days but mostly due to delay with extended warranty servi Drop-off experience was great and Christal was also great. Unfortunately had to be there 14 days but mostly due to delay with extended warranty service company. More

Nothing but positive experiences. I have been a customer of this dealership since 2007. I have always had excellent service, prompt follow up, and was always made aware of work to be I have been a customer of this dealership since 2007. I have always had excellent service, prompt follow up, and was always made aware of work to be done prior to doing anything on my vehicle. It’s a busy dealership and there’s a reason for that. My experiences, which are many, have me coming back time and again. I even had both of my folks buy new vehicles here in 2017, and 2019. I recommend them and their service group (Edwin Holmstrom and Jason Norman) to anyone who knows what they want and expect out of a top tiered dealership. More

Great Jason was great did everything on time as promised. The quality and time it took was outstanding the service team at MacHaik does a great job!! Jason was great did everything on time as promised. The quality and time it took was outstanding the service team at MacHaik does a great job!! More

Great repair service The staff worked with me to find a solution and even tough the repair wasn't covered by the recall extended warranty I'm very happy with the repair an The staff worked with me to find a solution and even tough the repair wasn't covered by the recall extended warranty I'm very happy with the repair and performance of my truck. More