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Mac Haik Ford Lincoln - Service Center
Georgetown, TX
2,430 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,430 Reviews of Mac Haik Ford Lincoln - Service Center
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December 06, 2020
Service writer Michael Lawrence greeted me as I approached the desk. Covid 19 precautions were in effect. I was kept apprised on the progress of the service as I waited in the area. approached the desk. Covid 19 precautions were in effect. I was kept apprised on the progress of the service as I waited in the area. More
by BENNIEBP
Verified CustomerEmployees Worked With
Michael,Lawrence
December 06, 2020
Jason at Quick Lane offered superior customer service. He did great in explaining what service was needed on my truck. Very satisfied with outcome of the work performed. Kyle, mechanic technician who He did great in explaining what service was needed on my truck. Very satisfied with outcome of the work performed. Kyle, mechanic technician who did the actual work on my truck was extremely knowledgeable, friendly, and offered great customer service. More
by Sandy
Employees Worked With
Kyle, mechanic technician doing actual work, Jason Norman
December 04, 2020
Service writer Mark Steep is the best it over 2 weeks to install a pitman arm your parts department fails to get correct part 1st time the it was delivered to wrong place etc etc this was on my recently pur install a pitman arm your parts department fails to get correct part 1st time the it was delivered to wrong place etc etc this was on my recently purchased f250 with the xxxxxxxx Mac Haik certified my trucks been in tour shops 3 times since purchase not impressed with that part of service More
by DON78
Employees Worked With
December 04, 2020
Overall experience was OK. could have been better communication on drop off location as Service dept was being remodeled. The location to pick up the loaner vehicle was not clearly marked either. No communication on drop off location as Service dept was being remodeled. The location to pick up the loaner vehicle was not clearly marked either. No information on door or windows. Lastly, the loaner vehicle was a nice to have but it was filthy dirty inside and outside. Windows were all foggy and hard to see out of. Clearly the truck has not been cleaned before given to me. Lastly when I picked up my truck, drivers side door handle and door panel had a big hand print from where the technician opened the door. Seat also had small oily stain on it. More
by KBAR12345
Employees Worked With
December 04, 2020
Service was excellent! Was there to make a duplicate key, but since the key had a chip it took over 30 minutes. Unfortunately, I had my dog with me, so we stayed outside most of the time and it was COLD! I w but since the key had a chip it took over 30 minutes. Unfortunately, I had my dog with me, so we stayed outside most of the time and it was COLD! I was offered by 2 of your customer service specialists to come inside with my dog. That was great! More
by DALLEN16
December 04, 2020
Engine light check showed a fault module. Was replaced within 2 hours while I waited. Robert Gonzales handled the service and kept me updated. Second service this week as first was recall adjustment. Both within 2 hours while I waited. Robert Gonzales handled the service and kept me updated. Second service this week as first was recall adjustment. Both visits were dealt with professionally and quickly by Rob. More
by S_TEINERT
Employees Worked With
Robert Gonzales
December 04, 2020
Christal Smith was fantastic to work with! One of the best service experiences I’ve ever had! She deserves a raise or promotion because she gets it! best service experiences I’ve ever had! She deserves a raise or promotion because she gets it! More
by SSS_TEX
Employees Worked With
Christal Smith
