Mac Haik Ford Lincoln - Service Center

Nicole in sales is awesome - delivering world class customer service. 10 out of 10. Cowboy's attention to detail and customer care is also top tier! customer service. 10 out of 10. Cowboy's attention to detail and customer care is also top tier! More

Very professional. Timely communication. Educative description of each service item. Knowledgable representative. Excellent service. Timely pickup and delivery from va Timely communication. Educative description of each service item. Knowledgable representative. Excellent service. Timely pickup and delivery from valet service. Service manager even went the extra mile to make sure the vehicle is delivered the same day even when it was getting late. Over all excellent customer service. More

Robert Gonzalez is an awesome service advisor. Always answers our questions and if he doesn’t have an answer will get it for us! It is refreshing and a plus for ford to have someone like Rob doi Always answers our questions and if he doesn’t have an answer will get it for us! It is refreshing and a plus for ford to have someone like Rob doing this! Thank you Rob for having patience with us ! More

Everyone was very nice and took care of all my needs with myFord F 250 myFord F 250 More

I love the mobile option for those of that can't take a ton of time away from the office. There was great communication from the original appointment and even through the bad weather and getting it resched ton of time away from the office. There was great communication from the original appointment and even through the bad weather and getting it rescheduled quickly. The tech was relatively new so he wasn't extremely knowledgeable but he was very up front and was able to remedy the situation he was dispatched to resolve! More

Always make an appointment for oil change, makes all the difference in the world, in and out in 30 minutes. difference in the world, in and out in 30 minutes. More

Great Experience! Oscar M. Was very helpful and would always have answer to my questions and/ or concerns. We were treated nice and friendly could not have chose bet Oscar M. Was very helpful and would always have answer to my questions and/ or concerns. We were treated nice and friendly could not have chose better place. More

Need better communication. Did not hear from the sales rep for 9 weeks until car was done. Would have liked to receive weekly updates or touch points on what was going on. The Did not hear from the sales rep for 9 weeks until car was done. Would have liked to receive weekly updates or touch points on what was going on. The last time car was in the shop, we had to do the reaching out. Definitely need to focus on better customer service with communication. More

Purchased a new truck in November. So happy we chose Mac Haik! Gustavo was amazing to work with, and communication continues to be top notch! So happy we chose Mac Haik! Gustavo was amazing to work with, and communication continues to be top notch! More

Excellent service and great customer service. Would recommend if you have time or have plenty of other things to do around there in the mean time Would recommend if you have time or have plenty of other things to do around there in the mean time More