Mac Haik Ford Lincoln

Very Disappointed I own a 2016 Ford F-150 bought brand new in October 2016. I was leaving for work one morning last week, and when I tried to start my pickup, I first I own a 2016 Ford F-150 bought brand new in October 2016. I was leaving for work one morning last week, and when I tried to start my pickup, I first only had clicking sounds as if the starter or battery was bad, but then it finally turned over and allowed me to drive it to Mac Haik's service center. I told the service manager about my issues, and was told to take it to Mac Haik's Quick Lane service to have the battery tested. I left my pickup there as they couldn't get to it right away. I received a call a couple of hours later and was told the battery was charging fine and everything checked out okay. I was skeptical considering I had not left any lights or other battery-draining features on, so naturally I wondered why my battery would go almost dead as it had. When I picked up my vehicle, I noticed immediately that the starter was dragging when I started it. I went back into the Quick Lane counter and told them I was certain something wasn't right. The young lady working in the place told me everything checked out okay and it should be fine, much to my disappointment. I drove the truck home and noticed the next day it was dragging even worse. I took it to Interstate battery and was told my battery was bad. So, I replaced it and I'm sure it cost me more because the old battery most likely had some years left on it for which I would have received credit. Again, just extremely disappointed that something as simple as a battery check couldn't be performed properly, especially after I told them the starter was still dragging. More

Great Bought first new car with Bruce last year- this year we bought 3 used cars- everyone happy. I appreciate this dealerships integrity. Thanks for your s Bought first new car with Bruce last year- this year we bought 3 used cars- everyone happy. I appreciate this dealerships integrity. Thanks for your service. More

Great Customer Service I dropped off my truck to be repaired and Jessie helped me, she kept me notified of what was going on all the way thru which I appreciated. Jessie was I dropped off my truck to be repaired and Jessie helped me, she kept me notified of what was going on all the way thru which I appreciated. Jessie was kind and very helpful called me to let me know what needed to be done and how much it would be to fix it. Then called to let me know they had ordered the parts and how long it would probably be before it was ready. Everyone there was extremely helpful. More

the service advisor treated me very kindly The service advisor took care of my recall on my F-150 in a minimal amount of time. She was great!! She got my vehicle in a minimal amount of time a The service advisor took care of my recall on my F-150 in a minimal amount of time. She was great!! She got my vehicle in a minimal amount of time and gave me a call when it was ready to be picked up. It was real pleasure working with Jessie. More

Jessie Mapes is the best! Had a great experience with the service department. Jessie was so great to work with - told me up front what the repairs would cost and stuck to it. V Had a great experience with the service department. Jessie was so great to work with - told me up front what the repairs would cost and stuck to it. Very easy to work with. I will be going back! More

Service Engine Soon Indicator Greg showed great customer service! After I picked my vehicle up, my engine light came back on the next day, which worried me. I brought it back in, a Greg showed great customer service! After I picked my vehicle up, my engine light came back on the next day, which worried me. I brought it back in, and he took it straight back and got the issue resolved quickly. He then called a couple days later to follow up. I was very impressed. Thank you!! More

Brought ‘11 Taurus in for diagnostic Bought 2011 Taurus from another dealer (Aztec Ford, Goliad) that knew it had a failed “Adaptive Cruise Control” sensor ($3000 part) Mac Haik verifie Bought 2011 Taurus from another dealer (Aztec Ford, Goliad) that knew it had a failed “Adaptive Cruise Control” sensor ($3000 part) Mac Haik verified the failed sensor and did the replacement part at cost and applied diagnostic work to labor. While it was still very expensive to repair they save me a considerable sum on the bottom line. More

Life Changing I gave 5? rating due to good help I received from the salesmen and finance department.. They listen to what you want and do there best to deliver your I gave 5? rating due to good help I received from the salesmen and finance department.. They listen to what you want and do there best to deliver your offer on the vehicle you want or something you may need. More

Professional, very helpful! Greg was very professional and helpful. The service center kept in good contact throughout the service. They also honor their warranty when applicab Greg was very professional and helpful. The service center kept in good contact throughout the service. They also honor their warranty when applicable without question. That's hard to find around here. More

Very upset On october 31 2018 i dropped my vehicle off for manufacturer work. Upon dropping vehicle off I told the service center rep that i was leaving town fo On october 31 2018 i dropped my vehicle off for manufacturer work. Upon dropping vehicle off I told the service center rep that i was leaving town for work and my wife and 2 kids depend on this car which is a 2017 H. Sonata Sport. Long story short I left town for work and never recieved a loner vehicle or rental. I picked.my vehicle up November 5 2018 amd also paid for an oil change and oily fingerprints were on door and front seat. Thank you for your time. Wishing for a better expierence in the future.... More