Mac Haik Ford Jackson

Schedule service online and met by rep who knew my name and what service was requested. Quick and on time. and what service was requested. Quick and on time. More

Great service, friendly staff! Bob Harper and Heath Manning take great care of me! Will be back! Bob Harper and Heath Manning take great care of me! Will be back! More

Very professional and and helpful very hard working as well. Will do business there again well. Will do business there again More

Charles is always a pleasure to deal with. He takes very good care of us. He takes very good care of us. More

Candace helped in service. Needed a battery and they had my truck ready the next day Needed a battery and they had my truck ready the next day More

No pressure and very knowledgeable salesman. Easy dealing with finance manager and vehicle was ready when I got paperwork done. In and out in less than 1 hr. Easy dealing with finance manager and vehicle was ready when I got paperwork done. In and out in less than 1 hr. More

Need to make sure appointments are not told it will take 2.5 hrs. to complete an oil change. My appointment was at 7 a.m. and I was waiting in-line at 6:45 before y'all opened. I had planned to stay their b 2.5 hrs. to complete an oil change. My appointment was at 7 a.m. and I was waiting in-line at 6:45 before y'all opened. I had planned to stay their but after hearing the wait time I had to arrange for a ride. They did end up getting the truck complete in 30-45 minutes, but I had already left. They did apologize for what I was told when calling to tell me it was ready, and that appointment should not take 2.5 hrs for this service. I will make another appointment for my next oil change to see if anything changes. More

Let me start by saying I am a first time out of state buyer, my last 4 cars where purchased at the same dealership from the same sales rep, but when I decided to go electric unfortunately the inventory h buyer, my last 4 cars where purchased at the same dealership from the same sales rep, but when I decided to go electric unfortunately the inventory here in Florida wasn’t to my liking. I quickly stumbled upon this dealership on Car Gurus, and found the exact car I wanted. I called and spoke to Joel, informed him of what my offer was what my trade in was and that I’d have to drive from Florida. Before the end of the day he got back to me and said it’s a deal. This was a Monday and wasn’t able to leave Florida till Friday, and get to Mississippi till Saturday. Joel pulled the car from the inventory, got all the service bulletins and recalls done detailed the car even gave it a full charge for me to have a safe ride back home. But the star of the show and the biggest reason for my 5 star ⭐️ ⭐️⭐️⭐️⭐️ review was Matt in finance I can’t rave enough about this guy. I was afraid I would get to Mississippi and the numbers would change as they usually do in the finance office, but nope Matt assured me the numbers would remain the same and that I’d be in and out in no more than 45 minutes. He worked two deals practically simultaneously just to keep his word. When we got back to Florida the car had a little hiccup on the title that was no fault of the dealership, but of the prior owner and Matt stepped out of his role to ensure the issue was resolved ensuring I had a temp tag free of charge till all systems where a go. But the moment he really came through was when my tax office in Florida made a mistake, and didn’t credit me for my trade I was short $1300. I was furious and had no idea that it was the tax collector making the error they assured me the dealership had collected the wrong amount for taxes. 🚩🚩I spoke to Joseph the sales manager who was the rudest most unprofessional sorry excuse for a leader, he took no time to look into the file told me “pay your taxes that’s not profit so I don’t care I’m not paying them for you, I had you sign a paper that said you’re responsible and I don’t care what kind of review you leave” then hung up on me. 🚩🚩 I then reached out to Matt, in a very rude manner he took no offense quickly opened up the file and in 60 seconds resolved the issue printed out the bill of sale highlighting the tax collectors error and emailing it to me so I could show the clerk. And that right there is what you call customer service. Thank you Matt you have a client in me for life even if it’s 800 miles away I will drive for your honesty your humbleness and your customer service you should be in that leadership role, not this Joseph guy who has no problem solving skills and definitely should not be allowed to even speak to a client with his attitude issues. More

Low tire pressure and they not only put air in the tires, but made sure there was not a nail in the tire. but made sure there was not a nail in the tire. More

Brian Drew and the entire team took a lot of time to go over vehicle prices, interest rates, and monthly payment with me. The team was patient with me and my kids who I had brought with me. They gave me a over vehicle prices, interest rates, and monthly payment with me. The team was patient with me and my kids who I had brought with me. They gave me a very fair price on the vehicle I purchased and my traded-in. I highly recommend this dealership, especially if you are intimidated by the idea of trying to purchase a vehicle, Brian is very helpful and will discuss the process with you so you always know what's going on and what the next steps are. Mac Haik Ford in Jackson is an honest and fair dealership. More