Mac Haik Ford Jackson

I was very pleased with Jason Massey. He came out to greet me as soon as I drove in and was courteous as he was checking in my vehicle. He came in the waiting room to tell me he was leaving for lunch i greet me as soon as I drove in and was courteous as he was checking in my vehicle. He came in the waiting room to tell me he was leaving for lunch in case my vehicle was ready before he came back and that someone would take care of me. He had returned before my vehicle was ready and was helpful answering my questions about a repair that was suggested for my vehicle. More

My advisor was professional and prompt. The service was fast and the experience was great. I use to go to another dealership for service and I left them to come to Mac Haik. I made the right decision and w fast and the experience was great. I use to go to another dealership for service and I left them to come to Mac Haik. I made the right decision and will continue to come to Mac Haik and also recommend the dealership to my friends and family. More

The guy who helped me was very prompt… And does a good job at production. I watched him is he rolled in several vehicles one after the other, and had my vehicle back quickly. job at production. I watched him is he rolled in several vehicles one after the other, and had my vehicle back quickly. More

Service was excellent my service advisor Barry Baker was very professional and got to my vehicle as promised at the arranged time and the price was very good very professional and got to my vehicle as promised at the arranged time and the price was very good More

Very good customer service once I got there. Online Very good customer service once I got there. Online appointments need work. Very good customer service once I got there. Online appointments need work. More

Fast professional service. Service advisor very nice. Ready when promised and great price. Ready when promised and great price. More

Everyone was helpful, patient and friendly. Helped me get the car I wanted hassle-free. The whole process of buying a car was quick and easy! the car I wanted hassle-free. The whole process of buying a car was quick and easy! More

Service was efficient and expert. Trey was a gentleman and knowledgeable. Thank you so much for making my experience a good one. I'll be back for more than service. and knowledgeable. Thank you so much for making my experience a good one. I'll be back for more than service. More

Fast service, however, they left off one of my tire valve caps, after filling my tires up with air. I will return if in the area again. caps, after filling my tires up with air. I will return if in the area again. More

Update: Avoid this dealership. Picked up vehicle on Friday, July 2nd. Barely made it back to dealership today, July 9th. Transmission out. So bad that service manager, Barry couldn't even get it out Friday, July 2nd. Barely made it back to dealership today, July 9th. Transmission out. So bad that service manager, Barry couldn't even get it out of the parking space. Asked Barry what I was supposed to drive so I can work since my company has paid over $1500 in rental car fees while the car was sitting at Mac Haik not being fixed for 6 weeks. His response "no idea, and it is going to take a lot longer than another 6 weeks to replace the transmission." The purpose of this review is not to be negative(it is all factual) but to warn other customers if you are assuming the level of service provided by Mac Haik Ford is the same as it was all of the years the dealership was Watson Quality, it is not. Dropped off my car in April with engine or transmission problem and was called 3 days later to pick it up. Problem was not fixed and vehicle immediately began doing same thing as before. Dropped it off again on May 21rst and as of today, nearly a month later, still don't have my car or even an explanation of what's going on. Called and left a voicemail for service manager, Barry, the following day. Since that time I have had one conversation of less than a minute with a technician asking me to describe what was going on with the car. I have purchased at least 6 vehicles from the dealership formerly known as Watson Quality but I can assure you it won't happen again. Do yourself a favor and drive the extra miles to go to a dealer that provides better customer service. More