Mac Haik Ford Jackson

Good service but there were greasy shoe marks on my floor like last time so that was disappointing like last time so that was disappointing More

Mac Haik has a hard working service department. I appreciated Candace Chambers help and advice. I appreciated Candace Chambers help and advice. More

Great service and friendly staff. Was wonderful to see your waiting room was large and had adequate seating, which allows necessary spacing between customers. Was wonderful to see your waiting room was large and had adequate seating, which allows necessary spacing between customers. More

This is the best dealership I’ve ever dealt with. Very accommodating and very professional. They make you feel at home and important. Very accommodating and very professional. They make you feel at home and important. More

Got me in on time and got me out within two hour that was good good More

Good service Don’t remember peoples name on question below and I need 15 words to complete review. I picked names of people I don’t know to complete review. Your survey needs to be reworked. below and I need 15 words to complete review. I picked names of people I don’t know to complete review. Your survey needs to be reworked. More

Professional and courteous service from the whole service department team, as always. The service rep gave me almost an exact wait time department team, as always. The service rep gave me almost an exact wait time More

Trey was very helpful on getting me signed in to get my F-250 serviced. F-250 serviced. More

WORST EXPERIENCE PURCHASING A VEHICLE OF MY ENTIRE LIFE. I would give zero stars if possible. I do not recommend buying from this car dealership unless you want to be lied to and left on the back burner lik I would give zero stars if possible. I do not recommend buying from this car dealership unless you want to be lied to and left on the back burner like I have been. I’ve been left with several thousands of dollars worth of repairs 8 hrs after purchasing a vehicle with a “fresh service” from what seems to be a D rated service center. Not only is their sale department a joke, their service center isn’t far behind the cometic act they call Mac Haik Ford. I purchased a $43,000.00 2017 F150 with 77,000 miles on it. After paying sticker price with no negotiating. The trucks torque converter went out in the way home. I’m from Pensacola, FL, nearly 4.5hrs from the dealership. I contacted the dealership immediately to let them know do the issue. Finally, after several text and phone to my salesman, Anthony, weeks later their “sales manager” Perry contacted me with a solution to my problem. They offered to take the truck back on trade. That’s great, thank you! (Wait, it gets better..) So, I found a close to comparable truck on their website to trade. Got a buyers order from them (Perry and Anthony) got my credit pulled AGAIN (it’s been several weeks by this point) and a new loan for the trade. A before I was supposed to make the 9hr round trip journey to bring their broken truck back to them, I receive a cal with them telling me they sold the truck i just got the new loan for. More than frustrated by this point (2 months in) I called Ford corporate to see if I had any option for assistance. Once Perry “the manager” found out I contacted corporate for assistance, he pitched a fit and had his salesman (he didn’t see the need to call me himself to tell me), call me to say “deals off. We aren’t gonna do anything to help you because you called corporate for help” Basically he sent the message saying it’s your truck and your issue to deal with now even tho it happened hours after purchasing it. That said $43k, hours of phone calls, text and emails with zero help later, I’m stuck with a $4,000+ transmission repair, among other issues with the truck they were made aware of, and no help from a “reputable dealer”. With this kind of management practice and customer service, you’d be better off going to a buy here pay here lot and save yourself some money. Learn from my mistake of purchasing from Mac Haik Ford and STEER CLEAR OF THIS ESTABLISHMENT. AVOID THE FRUSTRATION THEIR DECEITFUL BUSINESS PRACTICES AND POOR FOLLOW UP CUSTOMER SERVICE. Once they have your money, they’re on to the next. That’s been proven through my transaction. More