Mac Haik Ford Desoto

Sercive Dept. I bought a 17 Mustang 5.0 and and GPS along with the stereo, cd player, a\c controls ect.. have gone out. I took it to be serviced, they called n said I bought a 17 Mustang 5.0 and and GPS along with the stereo, cd player, a\c controls ect.. have gone out. I took it to be serviced, they called n said that it was the memory of my car was damaged. They ordered the part and til now i have not heard back. I have no part and i am driving around with my systemnot working properly. I am beyond disappointed with Ford and its staff. Its very hard to get any help there. I spoke to Lance Harris there and he doesnt return phone calls. I am waiting to hear when are they going to fix my car. More

Great Service Lance Harris is the best service advisor in Dallas........I wouldn't let anyone else help me with my service needs... Always feel like I am getting t Lance Harris is the best service advisor in Dallas........I wouldn't let anyone else help me with my service needs... Always feel like I am getting treating fairly.... More

Dependable Service Always communicates with you and I never feel like I'm being given a sales pitch to get extra that I really don't need at that time. Always communicates with you and I never feel like I'm being given a sales pitch to get extra that I really don't need at that time. More

Coolant System I dropped my car off to see what's wrong .. David called to advise what they believe problem was and the related cost. I choose to pick up car as I I dropped my car off to see what's wrong .. David called to advise what they believe problem was and the related cost. I choose to pick up car as I don't have upwards of $4500 plus to fix problem, I thank David for his honesty and advising up front the $$ I'm looking at spending to fix issue there. More

Good Service Experience! I went in for my vehicle inspection late in the day (close to closing on a Saturday). My experience was great! Very nice customer service and I was I went in for my vehicle inspection late in the day (close to closing on a Saturday). My experience was great! Very nice customer service and I was in and out quickly. Thank you, Mac Haik Ford for making my day! More

Service Called before quick lane to see how long of wait, advised wait was not long and when I walked in was greeted at the door and he called my name. All I Called before quick lane to see how long of wait, advised wait was not long and when I walked in was greeted at the door and he called my name. All I can say excellent service More

Service I always have a good experience when using the Mac Haik service department if Oscar Sanchez is in charge of my explorer. He is the most professional I always have a good experience when using the Mac Haik service department if Oscar Sanchez is in charge of my explorer. He is the most professional and efficient. I am I goid hands with him. More

SAFETY RECALL Dan advised me how to quickly take care of the recall over the phone. We set an appointment and when I arrived the service was swiftly completed in le Dan advised me how to quickly take care of the recall over the phone. We set an appointment and when I arrived the service was swiftly completed in less than a hour. Thanks Dan. More

Job Well Done-Recall Work Great job!! Customer service was awesome! There was even a complementary shuttle service available which I did not take advantage of . Everyone was Great job!! Customer service was awesome! There was even a complementary shuttle service available which I did not take advantage of . Everyone was very attentive and Courteous. More

Dropped the ball on this one. I have a 2018 F-150 STX, and for some reason there was a SPRING poking out of the drivers side seat, which had rubbed a hole through the fabric and wa I have a 2018 F-150 STX, and for some reason there was a SPRING poking out of the drivers side seat, which had rubbed a hole through the fabric and was sticking me in my back. I took it to this location and the service adviser took a couple of pictures, and told me he would call me the next day. At the end of the next day I called him because he hadn't called me. He told me they would not repair it me seat because they think the fabric damage was caused by sitting in the seat with a sharp object in my pocket! How ridiculous, especially since you can CLEARLY feel and see the spring poking out! The sad thing is that I took my truck to the Ford Dealership in Waxahachie and was welcomed with open arms... they fixed the problem at no charge AND gave me a rental. Shame on you More