Mac Haik Dodge Chrysler Jeep Ram

2015 Ram 3500 Cummins/Aisin. The truck developed a rough idle after another dealer performed recall 67A. About 15 minutes after setting the appointment on-line, I got a call fr The truck developed a rough idle after another dealer performed recall 67A. About 15 minutes after setting the appointment on-line, I got a call from Robert Buckly. He said, "I noticed you made an appointment for Friday and your out of town. You really don't want that because we are so busy your truck may get stuck here over the weekend. Bring it in tomorrow (Wednesday)." I was shocked that ANY service center would care that much to call me to re-schedule. When I arrived I could see that the dealership was extremely loaded with work. Robert said they have been slammed for a couple of years with the growth in Georgetown. He said we will get to your truck as quickly as possible. They gave me ride to the car rental. The NEXT day Robert called said they tested all the injectors, the fuel, the fuel delivery system, they cannot find any rough idle. And we talked about the recent recall and some other work that has been done to the truck. I drove the truck and it seemed to run fine. I don't know what it was that caused the rough idle but it was gone. Robert said to see the cashier and wished be a Merry Christmas. At the cashier, the bill was ZERO. I asked what about the tech time, I need to pay for his time. She said NO CHARGE. I was amazed. They not only got my truck in early, spent time looking for a transient problem, and then did not charge me. I will always to the Mac Haik Dodge in Georgetown. And I really appreciate Robert Buckly. Bill More

They tried to lawball my tradein. Estimates are $32k and they offered $24k. And when I got upset they said that "We did a mistake, gave a price with wrong trim" which is funny. A midd Estimates are $32k and they offered $24k. And when I got upset they said that "We did a mistake, gave a price with wrong trim" which is funny. A middle grader can get correct estimate over internet with only license plate. We ran away from dealership. Be careful about them More

STAY FAR AWAY FROM THIS DEALERSHIP! They said they did the recalls yet all the old parts are in vehicle! Since these are airbag recalls huge safety issue! I brought my 09 wrangler in They said they did the recalls yet all the old parts are in vehicle! Since these are airbag recalls huge safety issue! I brought my 09 wrangler in for the passenger side airbag and clockspring recall and i also wanted an odd death wobble diagnosed (extremely random and hard to duplicate). I was told vehicle was ready to pick up the same day and that both recalls were completed and tech supposedly was able to duplicate said issue and i just needed a whole new front end at 3 grand out the door. i was shocked at the price and did decline suspension work, i went to pick up vehicle at 5:50 on friday night and was surprised at the the 215 diag charge where i wasnt given a break down in parts, nor any reason why the entire front end just needed to be replaced. The cashier could even find my ro due to advisor deciding to write it up in an entirely different name. upon recieving vehicle, i started to wonder if recalls were even done. i looked up 19s33 and it shows replacement of steering column shrouds which i inspected and they were the original ones. I called this morning to speak with the service director and after he gathered info he called me back stating that the recieved parts were damaged and when i inquired about the diagnosis of just an entire front end he stated that it probably just needed a steering dampener. Now when i picked up the vehicle, i was told all repairs were completed but how is that possible if parts were damaged? i dont feel any of the recalls were done and the director is trying to cover up for tech, i also dont think i got any value of the 215 and would like a refund due to the tech just attempting to throw the kitchen sink at the issue. More

Absolutely trash dealership, steals money from customers and sells cars after purchase agreements are signed, and sells cars after purchase agreements are signed, More

They take pride in screwing people over, avoid this dealership group at all costs, do your own research but don't trust the glowing reviews on their web page, all 5 star reviews which is quite obviousl dealership group at all costs, do your own research but don't trust the glowing reviews on their web page, all 5 star reviews which is quite obviously edited by them. More

I used there financing services to purchase my truck, when I got the monthly payment of over $800 , I chose to finance through my credit union , I my was $560. They in turned raised the price $ 1000.00 when I got the monthly payment of over $800 , I chose to finance through my credit union , I my was $560. They in turned raised the price $ 1000.00! They said it was a weekend special! My sale person Casey Moore very professional but the rest of that crew are typical car salesman! I love the truck , I just wish I could have bought it at a different dealership! More

I put a 2022 Ram2500 in the shop after an employee put DEF in the fuel. I cannot get these people at the Georgetown location to call me back! I started calling yesterday afternoon and continued through th DEF in the fuel. I cannot get these people at the Georgetown location to call me back! I started calling yesterday afternoon and continued through this morning, left several messages but they don't call me back or seem to care. Don't take your vehicle to this location for service! More

I recently purchased a higher mileage used vehicle. First mistake, trusting they did a thorough inspection on the vehicle before selling it. Second mistake, not purchasing the extended warranty First mistake, trusting they did a thorough inspection on the vehicle before selling it. Second mistake, not purchasing the extended warranty. Less than 5 weeks from purchase (still has temporary paper plates), heard a loud grinding noise when shifting from Park to Drive. Turns out the rear differential was shot requiring a full rear end replacement and $4500 out of pocket. Mechanic was "surprised" they sold the vehicle given the condition underneath. More