Mac Haik Chrysler Dodge Jeep Temple

Took several visits to repair and I was charged me extra for their incompetence. Had an original file claimed with warranty company and they missed a leak in my coolant and I had to bring it back the three for their incompetence. Had an original file claimed with warranty company and they missed a leak in my coolant and I had to bring it back the three times and they filed an additional claim from the original one and I had to pay a deductible. More

They sprang a “gotcha” on my be saying my Master Tec warranty was expired Then they charged a 160.00 “diagnostic”fee when I had the error code available Then 4 days with no loaner. Finally a repair warranty was expired Then they charged a 160.00 “diagnostic”fee when I had the error code available Then 4 days with no loaner. Finally a repair charge of $508 for a $21.00 thermostat More

I had brought my 2012 Dodge Charger and my Wife's 2012 Dodge Journey to your facility since 2018, when we relocated to this area. Both of us have the Max Care plans on both of our vehicles which is no lon Dodge Journey to your facility since 2018, when we relocated to this area. Both of us have the Max Care plans on both of our vehicles which is no longer offered but has helped us out over the years. The service we once received from your facility was excellent. Jessica, who used to work behind the service counter, and your former Service Manager were beyond amazing with their willingness to go the extra mile to ensure that our service needs were met. Because of our warranties, we are diligent in having our vehicles serviced so as not to void our warranties. However, over the past year, during our visits, there has been a significant change as to the quality of work that has been done on our vehicles and the service willing to go the extra mile to make the experience more pleasant. Recently I dropped my 2012 charger off due to an issue with the driver's seat. Jimmy, who is new and seems to try and go the extra mile, was my service advisor. I was going out of town, and since the diagnostic time was going to take a few days, I left the vehicle. During that time, Jimmy and his trainer contacted me my Jimmy and his trainer to update me on my vehicle's condition. All seem to be going well. When I returned two weeks later to pick up my vehicle, I was told everything had been completed, and I was good to go. They had replaced the seat rails, which wasn't what I brought the vehicle in for, and it was the inside seat hinge was broken, and you could easily tell this by sitting in the seat. When I sat in my vehicle, the entire seat tilted back because the bolts used to mount the rails were not tightened down, and you could lift the seat and rails up off the car's floor. On top of that, the original problem with the seat hinge was never fixed. Both of these oversights I find to be unacceptable and borderline negligent. Additionally, I was told that it would take a few weeks to order the correct part and that I would have to come back "sometime" in December to get it fixed. So during the week and a half, you folks had the vehicle. The only thing that was completed was the transmission flush. I wish that it ended there. While waiting in your service area for Jimmy to correctly mount my seat to the floor, I witnessed two customers drive up and come in. Neither service advisors, who were on their phones, got up to greet these customers, and the customers stood around for a few minutes. Even the young lady behind the counter never greeted them. Eventually, I watched as these two customers drove off while never even being approached. This is purely awful customer service. I have also noticed that blackout film has been added to the windows of the express bays to keep customers from viewing the work done on their vehicles. I am not sure of the reason, but from the service, my wife and I have received recently and what I witnessed while in the waiting area, it appears that someone doesn't want people seeing the work being done on their vehicles as an attempt to hide the work being done. I am not sure who is in charge of the service area, but when I set up my scheduled services every six months, there appeared to be new advisors, expensive diagnostic fees, and poor customer service. I use your facility out of convenience due to its location. However, I feel that I may have to take my business elsewhere due to the current quality of work, poor customer service, and lack of transparency with hiding work behind blacked-out windows. I may also have to tell others as well to seek service elsewhere. It saddens me to see a once fantastic and trusting place to have work done turned into what it is now. I hope some changes can be made to turn your service facility around. I also emailed the General Manager of this location and never received any correspondence back to the concerns. I appreciate the new Service Advisor "Jimmy," who tried to do what he could, and it was unfortunate that he had to take the brunt of my displeasure. I hope he continues with his serviceability and willingness to do what he can. If I could, I would rate Jimmy a 4 out of 5. But the mechanic and quilty of work initially done and signed off on were 0 out of 5. More

800. 00 they fixed my car 2 weeks later it blew up & wanted 10,000 to fix it 00 they fixed my car 2 weeks later it blew up & wanted 10,000 to fix it More

I have purchased a vehicle from Patrick in the pass and he was very knowledgeable and patient and help me through my research and purchase not only for me but also with my friends. he was very knowledgeable and patient and help me through my research and purchase not only for me but also with my friends. More

Scheduled repairs and vehicle was worked on promptly. Staff was professional and knowledgeable. 5 star service Staff was professional and knowledgeable. 5 star service More