Mac Haik Chrysler Dodge Jeep Temple
Temple, TX
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Did not complete work requested. Dropped off truck at 9 am told Michael I would pick up at 4 pm. Arrived at 4:15. They did do the brake job I requested. I was told techs worked o Dropped off truck at 9 am told Michael I would pick up at 4 pm. Arrived at 4:15. They did do the brake job I requested. I was told techs worked on other vehicles that customers were waiting. Frustrating More
Dealership got me in quickly, I actually drove past a Jeep dealer as it was going to take 2 weeks to even see our Jeep. It was dropped off and repaired in two days and the team there was very nice and h Jeep dealer as it was going to take 2 weeks to even see our Jeep. It was dropped off and repaired in two days and the team there was very nice and helpful. Will return for any future repairs as I have two wranglers in our family with 160,000 and 205,000 miles. More
Took my car in for a/c not working, they changed out the compressor, for old one was leaking, seems to me it’s was not working like it was, they looked at it again and couldn’t find any further problems. So compressor, for old one was leaking, seems to me it’s was not working like it was, they looked at it again and couldn’t find any further problems. So I’m satisfied. More
My service advisor was Mike , he helped with getting a tow to the dealer and to my surprise he called me the same day to pick up my jeep. When I called the dealer I was told it would be 3 days to get my tow to the dealer and to my surprise he called me the same day to pick up my jeep. When I called the dealer I was told it would be 3 days to get my jeep in for repair. Mike was great to deal with and I would use him again to get me back on the road. More
Vehicle has been returned to dealership six times for the same problem it is currently experiencing now. The repair orders are marked problem solved. I have to believe they mark them that way to satisfy som same problem it is currently experiencing now. The repair orders are marked problem solved. I have to believe they mark them that way to satisfy some need to explain away the number of repeats. My service advisor is friendly, however. The advisor indicates he marked the order finished and he could not change it. I am thinking that is when I brought up the Texas lemon law More
These guys are fantastic. They listen, fix the issue and send you on your way. No xx. If they cannot resolve the issue immediately they get additional assistance. They listen, fix the issue and send you on your way. No xx. If they cannot resolve the issue immediately they get additional assistance. More
I’ve purchased two veh’s from here and this was probably the most challenging interaction. I’m guessing this has to do with the misunderstanding of one person who felt it was too much of stretch to assist the most challenging interaction. I’m guessing this has to do with the misunderstanding of one person who felt it was too much of stretch to assist me with transportation to pick up my veh. I live in Killeen and. I know that’s not a hop skip and a jump whether purchase or service. Someone from sales assisted me and I’m thankful. This is the first of this kind of happening and I’m still feeling a little undervalued as a customer. I don’t remember the gentleman’s name that took my veh. More