Mac Haik Chrysler Dodge Jeep Temple

They kept my truck for 30 days to To do about 400 dollars of work. I kept getting excuse that they were waiting on parts and that the mechanic was not familiar with ford vehicle. They had to call the dollars of work. I kept getting excuse that they were waiting on parts and that the mechanic was not familiar with ford vehicle. They had to call the Ford house in Round Rock to tell them how to complete the repair. More

I’ve been told to stay in my vehicle upon arriving at this location before, so after a few minutes I get out and was told to go inside to find someone. Nobody there so I go to the front desk where I’m as this location before, so after a few minutes I get out and was told to go inside to find someone. Nobody there so I go to the front desk where I’m asked to take a seat and wait for a service advisor. I asked roughly how long it might be and the lady couldn’t give me an answer as she explained they were short staffed with no manager around. I then noticed a guy in the usual red shirt the service advisors wear chatting with another customer. They’re obviously having a good time. I approach and discover this is my only choice of someone to take care of me. I explain that I need a tire rotation, oil change, and asked for a quote to reprogram my speedometer. Mike, the service advisor, meets that request with a list of reasons why he can’t do that so I ask to leave it at the oil change and tire rotation. I ask for an eta as I had an appointment with a salesman next door. My wife and I are looking at possibly buying a second vehicle from this place…the service department might derail that. Shockingly, Mike couldn’t provide one, so I do the electronic text checkin and authorization to pay $82.30 for an oil change and tire rotation.I leave for my appointment and test drive a vehicle, sit down and design a new car with the salesman. Come back to service department to check on eta. Mike goes out to the garage and looks around, comes back and says “they’re working on it” I asked, “can you tell me how long, because I can come back.” He then asked which vehicle I drive. I asked him why he just lied to my face about it being worked on when he didn’t even know what I drive?! He explains that it’s “not in the garage so it means that it’s downstairs being worked on”. I say “just text me when it’s done,” and I walked out. As I walk out, I see my truck being pulled into the garage. Mike is caught red-handed in a BOLD FACED LIE. About an hour later I’m shopping with my wife after a sit down lunch and get a text that my truck is ready for pick up. I show up to the desk to a bull of $94. I ask for an explanation, and of course no one can do that. After ALL of this being treated like crap, I still for some reason decided to ask about another package of 4 oil changes to lower the cost. I’m told that I’d have to work with Mike on that…I’m so done with this place. If it weren’t for our salesman Joe, I’d never step foot in there again. More

Service advisor, Kaleb listens to request and gets vehicle in and through service in a timely manor whenever I drop my vehicle off. Technician, Jack is always who I request to service my vehicles and vehicle in and through service in a timely manor whenever I drop my vehicle off. Technician, Jack is always who I request to service my vehicles and his work is great! He always meets/exceeds expectations. More

They have really good customer service And they let you know everything that is going on with your truck Really good communication know everything that is going on with your truck Really good communication More

They took real care of me when I came in with no wait time at all. Thanks for a job well done time at all. Thanks for a job well done More

All the service techs are overwhelmed because of not enough techs to handle customers Done ?? enough techs to handle customers Done ?? More

Dom my service advisor was awesome he took care of everything. The coffee was great also. everything. The coffee was great also. More

They're fast and efficient and they communicate well. Keep up yhe great work. Thank you Keep up yhe great work. Thank you More

On time and efficient service was conducted on my Ram 2020 for dip stick recall 2020 for dip stick recall More

Waiting on parts purchased & recall replacement part. No one is providing update on parts. I have called/texted updates multiple times. No one is providing update on parts. I have called/texted updates multiple times. More