Mac Haik Chevrolet

CRASHHHHHHHHHHHHHHH I wish someone sold a time machine, because I would buy it. I would go back a month ago, because that is when I started my relationship with Mac Haik I wish someone sold a time machine, because I would buy it. I would go back a month ago, because that is when I started my relationship with Mac Haik and it has been brutal. I went in and ended up purchasing two cars. Both my husband and I were looking so why not just get it done all at one time. I am sure our sales person loved it. We ended up purchasing a 2013 Nissan Sentra and a 2013 CERTIFIED PREOWNED Buick Regal. We loved our cars, but just like any used car there were a few issues that needed to be fixed. Both cars are under warranty, so not really a big deal, and we were promised they were easy fixes. We took the Buick in to get the passive key button on the driver’s door fixed, some weather stripping, and a rip in the driver's seat. They asked us to bring it back on Tuesday because they have to get the parts needed. The car was dropped off Tuesday morning. They then kept my car for a week, and didn't have the consideration to call for status updates. Finally a week later, I called and they said my car was ready but they had to order something else for the seat. It will take a while, because they have so many recalls to worry about. I don't really seem that this should make me wait, but that’s ok. We got our car back, and the entire back of the seat is torn apart. They didn't even try to make it look nice. I would have rather had a little hole that wasn’t as noticeable. A week and a half later, July 16, I called inquiring about my seat. They told me the seat is in, and I can bring it in. Again, no consideration on their end to call me to let me know it was in. My husband took the car in, and he was told it would take 30 minutes to an hour for them to put it in the new seat. He sat for over 3.5 hours and when they finally finished, they had put a scratch on the center consol. Oh accidents happen, they said they would order me a new one. Again, I waited 2 weeks. Yesterday, July 29, I called inquiring about my center console. Oh to my surprise, the center console is in. Now for the 3rd time they had no consideration to call me. Today, I took the Buick in to get the center console replaced. I made sure I got a loaner car, so I did not have to waste another day. I picked up the car this evening, and now it looks like they backed into something. When examining the vehicle, I noticed the bumper's license plate was bent. Being new cars, the license plate is only a week a half old. I looked closer and there is a crack in the bumper and the exhaust is bent. I called up to the service department and asked them what they hit. I informed them that the license plate is bent, there is a crack on the bumper and the exhaust is bent. He then told me all that was already there. I bought this car as a CERTIFIED PREOWNED. It went over a rigorous inspection. This would not have passed Buick's inspection. I know I have not hit anything, and we park at the back of parking lots so we don't get dinged. I trusted them with my car and I am lying? Now, I have a new car with a cracked bumper and bent exhaust. I would recommend you not use Mac Haik for your service needs unless you want a reason to purchase a new car or make a claim on your insurance. More

Rip off out of towner Dropped off at 7:00 AM for oil change and service air bag light repair. Received a call at 8:30 that the LF impact sensor was bad and would cost $475 Dropped off at 7:00 AM for oil change and service air bag light repair. Received a call at 8:30 that the LF impact sensor was bad and would cost $475 to replace and I needed a 100,000 service (no estimate on that). I informed them the vehicle had just had a 100,000 mile service last oil change and the part they wanted to replace was $75 from Auto Zone. I instructed them to just do the oil change. At 3:30 PM I went back to the dealership and they had not completed the paperwork which took 20 minutes. Oil change was more than twice the price at my hometown dealer which will replace the impact sensor an less than half the price of Mac Haik Chevrolet. More

The sales consultants are very helpful and are willing to go the extra mile for your business. They worked with me for a VERY affordable price on a car that i love. The atmosphere was very friendly and the e go the extra mile for your business. They worked with me for a VERY affordable price on a car that i love. The atmosphere was very friendly and the employees were very well educated and caring. I was able to test drive the car (2007 4Runner) and make sure every thing ran smoothly; it did. I had been to multiple dealerships looking for similar 4Runner's and Mac Haik Chevrolet was by far the most caring, affordable, easy to work with people of them all. Thank you Mac Haik Chevrolet! P.S. Ask for Randy Haddox or Clay Fisher More

Took my car to them to get some electrical work done, I have a mechanic but he does not do electrician but he does not have scanning equipment to recalibrate my body control module(bcm) needless to say I c have a mechanic but he does not do electrician but he does not have scanning equipment to recalibrate my body control module(bcm) needless to say I called mac haik and they said that they can get it done it was a $109 diagnostic fee that would apply toward fixing your car if you decided to have the work done, I was contacted on Monday February 24, 2014 saying they diagnosed the problem and it wasn't the control module but it was the ignition key and that I would get 2 new keys and Tony McPhail guaranteed my car should be up and running at the end of the day if I wanted them to fix it and it will cost me $749 I said are you sure this will fix my car and Tony McPhail the service consultant guaranteed it would be working, he called the very next morning at 9:30 saying that it wasn't the ignition key and the car was still not startingand now it was the body control module and it was going to be an additional $641 plus the $749, I came in and informed him that he can't guarantee he found the problem through the diagnostic test and have a solution to fix it and then the next day say it's something else,it was what I told him in the first place. We came to an aggreement that I would pay $1000 and I can pick my car up later that day. I paid and was told by Tony McPhail that it was running a little rough but when I arrived home and looked over the vehicle I found that my radio didn't work no more(they put a bad fuse in my car) and they weren't suppose to touch my fuse box, tightened my starter, drained out all of my oil(I have receipts from the oil change that was done on February 22, 2014, loosened spark plug wires, loosened roller rocker(done by G-force on November 6, 2013) on left head of car. I wish I could them - ratings but ill settle with a 1 I would expect this from a sideline mechanic shop but not a dealership. More

Far and away the worst car buying experience of my life, every car we wanted was "Just Sold" kept getting handed off to someone else, walked around the lot looking for cars only to be told "Oh that just sol every car we wanted was "Just Sold" kept getting handed off to someone else, walked around the lot looking for cars only to be told "Oh that just sold" they didn't seem to know what they even had in stock, wanted to give us a ridiculously low price for our trade in (put it on Craig's list later that day and sold it in 2 hours at 3 times the price they offered me).....after a couple of hours looking for cars that weren't there we settled on one that was...they wanted a couple thousand more than the NADA retail price and wouldn't come down anywhere close, just a very unpleasant and disappointing experience.......Stay Away From This Dealership! More

I had been dealing with this dealership for over a week and finally settled on a camaro however it was not at this dealership and would have to be transported in. Get there to finish my paperwork and ende and finally settled on a camaro however it was not at this dealership and would have to be transported in. Get there to finish my paperwork and ended up driving off the lot with another camaro and a step up from what I originally looked at. I was offer the camaro and told that the best they could do for me was xx,xxx and after being very firm with them about my prices I gave a little and decided to take the deal "or so called deal" later that evening I looked up the car online and discovered the suckered me into the listed price, not a discounted or haggled price the flat price on the listing (yes I agree this was my fault for not doing more research but after 4 hours, credit and deal was done before I drove there I was tired and hungry) they washed the car while I signed my paperwork and when the car was brought to me I did a walk around and saw a few scuffs and door dents that I demanded be fixed and was told that they would most definitely be taken care of. This was Saturday. I emailed the salesmen on Monday and inquired about the body shop and scheduling the repairs as well as a concern that the AC did not appear to get cold and here we are now Thursday, and 3 emails later I'm not getting a response. It's almost as if once I was a customer I was no longer a customer :-( I'm becoming more and more disapointed with the aftercare if this dealership. More

Mac Haik as a dealership is being rated based solely on my experience with Kelly Ford. I will say I visited in person one of their locations when in Houston the month prior looking at used vehicles and was my experience with Kelly Ford. I will say I visited in person one of their locations when in Houston the month prior looking at used vehicles and was sorely disappointed with the interior condition and the listed price. I'm confident I wouldn't have purchased used from them. After searching through and dealing with no less than 40 dealerships, I decided on new. I found a large selection of new inventory. I also loved their "drive out" pricing. Sure the website list a low price with an asterisk ** that clearly says not all buyers will qualify for that price. However unlike many places, the incentives figured in for the low price, ALL apply to that vehicle. No I didn't qualify for all of the incentives on my purchase. But they let me haggle. =) Even better is they weren't rude, they took me seriously and did I mention, I was buying via a phone call out of state, haggling by email and yes they gave me a fair "drive off" price that was made better when it was added to a shipping cost. I got the best "drive off and delivered to my door" price. Again, all the credit goes to Kelly Ford who didn't demand I sit in her office to work a deal, was willing to negotiate and made my new car purchase beyond smooth. I'd buy from her again and hope she is always employed by a Chevrolet dealership. I suggest Mac Haik retain her as she is everything you want in a sales agent, supersedes the grimy salesmen(which do exist) and levels above the good competition. Oct 2013. More

Great customer service, they know how to take care of their customers. They had my vehicle ready when promised, will keep going back every time I need service. their customers. They had my vehicle ready when promised, will keep going back every time I need service. More

I want tell everyone that if you are looking for a Chevy MAC HAIK is the place to go to. The sales person who helped me was Miguel Campos and he was so attentive, nice, professional and made sure I was hap MAC HAIK is the place to go to. The sales person who helped me was Miguel Campos and he was so attentive, nice, professional and made sure I was happy and getting what I wanted. The staff was super nice they greeted me and made me feel comfortable also I had my 7 yr old and my infant with me so Miguel did a awesome job narrowing down what I wanted and the price I wanted as well. Once I choose my car we went to financing and went smooth in the meantime Miguel made sure my kids and I where okay very attentive the whole time. I am very happy with my purchase as well with the customer service I received from Miguel I would highly recommend for everyone to go to MAC HAIK if you are looking to buy a car and definitely ask for Miguel he will get you what you want and make you happy. More

I went to Mac Haik as the final stop while shopping for a 1LS Camaro. After talking to Tanny we agreed on the model and color. My intitial color was not availble at the dealership, but he and the sales man 1LS Camaro. After talking to Tanny we agreed on the model and color. My intitial color was not availble at the dealership, but he and the sales manager asked me how I would feel about Ashen Gray Metallic. After seeing a ZL1 in the showroom, I fell in love with the color. I was supposed to pick the car up on Monday and I got a call when I was on the way to the dealership. Tanny told me they were super busy and unable to get the car that day. I would have to come back on Tuesday. So I come back on Tuesday and lo and behold the car isnt the color I purchased. Tanny told me there wasnt another AGM Camaro within 1000 miles and since black was my original choice they got that one for me. I later found out there was another AGM in San Antonio. When I asked them for some kind of compensation, they basically told me to take it or leave it. I took it, but only because i believed there wasnt another Camaro in the color I wanted within 1000 miles and I really wanted a Camaro (more importantly i didnt want my old clunker back.) Tanny and the rest of the team there lied to me and basically told me my business wasnt that important to them. I will emphatically tell everyone I know not to visit this dealership. More