MINI of the Main Line

Great service Michele is one of the best. She is always courteous and kind. She also really knows here stuff about MINIs and always explains the issues quite clea Michele is one of the best. She is always courteous and kind. She also really knows here stuff about MINIs and always explains the issues quite clearly. More

Review. Always professional. Always thorough. Michele Holwood is the true definition of right & true customer service. The respect with which I’m treated a Always professional. Always thorough. Michele Holwood is the true definition of right & true customer service. The respect with which I’m treated always makes the drive from Bensalem worth it. More

Easy and nice to work with Michele in service is wonderful , always pleasant and knowledgeable , Joe Serock was so nice to work with as was Joe Donia. Very happy with experien Michele in service is wonderful , always pleasant and knowledgeable , Joe Serock was so nice to work with as was Joe Donia. Very happy with experience! More

Amazing experience! Constant follow up from Mini at mainline gained my trust that car is in good hands who knows to manage customers better than traditional showrooms. Constant follow up from Mini at mainline gained my trust that car is in good hands who knows to manage customers better than traditional showrooms. More

Excellant Service From start to finish, Michelle was polite and informative every step of the way. The wait was not that long at all. I always enjoy my experience comin From start to finish, Michelle was polite and informative every step of the way. The wait was not that long at all. I always enjoy my experience coming to Mini on the Mainline and Kosmo(my mini) is always taken care of. More

Excellent Michele Holwood helpful professional. Always explains what needs to be done, I have trouble adjusting the seats, she helps. All staff are polite an Michele Holwood helpful professional. Always explains what needs to be done, I have trouble adjusting the seats, she helps. All staff are polite and professional. Buying my mine at this dealership was a good decision. More

Worst Dealership Ever If I could give less than 1 star I would. The salesperson was friendly even overly friendly but that is were it stopped. I have bought many cars in m If I could give less than 1 star I would. The salesperson was friendly even overly friendly but that is were it stopped. I have bought many cars in my lifetime but I have never worked with a worse dealership than this one. They could not find us the car we wanted to we ordered the car. They called me a few times telling me we had to send more money before they could order. This was fine but why didn't they know the amount needed? They seemed totally disorganized at this point but it got worse. When the car finally came in we decided to finance through out credit union that is when it got worse. No one in the dealership had any idea how to finance this deal using a credit union that they evidently work with. We had to be in constant contact with the bank and then call the dealership. It took them about 4 tries before they got the correct information to the bank. At one point my husband even went down to pick up the the paperwork and deliver it to the bank and it was still wrong. It was 4 days before they could deliver the car, we were approved by the bank in 1 hour. The general manager and sales person were useless. When we did pick up the car the salesperson didn't even explain all of the features on the car. Fortunately the car is wonderful and we love it but I will never recommend this dealership to anyone. More

Great Car, Horrible Service Car was in for oil change and 10,000 check. Took three days. When I got my car back, the check engine light activated, there was a burning odor occasi Car was in for oil change and 10,000 check. Took three days. When I got my car back, the check engine light activated, there was a burning odor occasionally filling the cabin, and I discovered fluid leaking on my driveway. Called to bring the car back in, and had to wait three weeks for an appointment. Dropped the car off (waited for nearly an hour for a rental car to be brought to me.) Was called two days later and informed that no one had looked at the car yet, and it would be at least another three days. This should not be ok. VERY unhappy customer. More

DISGRUNTLED LONG STORY SHORT: GOT A RECOMMENDED OIL CHANGE GOT A DIAGNOSTIC "EVERYTHING IS FINE NOW" RETURNED FOUR OR FIVE TIMES $6,000 LATER, FAN RUNS FOR T LONG STORY SHORT: GOT A RECOMMENDED OIL CHANGE GOT A DIAGNOSTIC "EVERYTHING IS FINE NOW" RETURNED FOUR OR FIVE TIMES $6,000 LATER, FAN RUNS FOR TEN MINUTES AFTER I CUT THE CAR OFF AND NOW THE CAR IS CUTTING OFF....????? More

Damaged during Service, Tried to Hide It During a recent repair, a vital part of the exterior of my car was damaged. Instead of being honest and apologizing so that they could make it right, During a recent repair, a vital part of the exterior of my car was damaged. Instead of being honest and apologizing so that they could make it right, somewhere in the chain, someone chose to hide it. As a result, water has been slowly leaking into vital components of the body of my car. Water + Metal = Rust. Essentially, their negligence has depreciated the value of the car that I love. I will never be able to sell it or trade it in without disclosing this damage, if it even survives long enough to be sold. And the only course of retribution is to tell others, so they know not to go there and can avoid equally negligent customer service. Go elsewhere. You'll be doing yourself and your car a favor. More