MINI of the Main Line

Easy and nice to work with Michele in service is wonderful , always pleasant and knowledgeable , Joe Serock was so nice to work with as was Joe Donia. Very happy with experien Michele in service is wonderful , always pleasant and knowledgeable , Joe Serock was so nice to work with as was Joe Donia. Very happy with experience! More

Amazing experience! Constant follow up from Mini at mainline gained my trust that car is in good hands who knows to manage customers better than traditional showrooms. Constant follow up from Mini at mainline gained my trust that car is in good hands who knows to manage customers better than traditional showrooms. More

Excellant Service From start to finish, Michelle was polite and informative every step of the way. The wait was not that long at all. I always enjoy my experience comin From start to finish, Michelle was polite and informative every step of the way. The wait was not that long at all. I always enjoy my experience coming to Mini on the Mainline and Kosmo(my mini) is always taken care of. More

Excellent Michele Holwood helpful professional. Always explains what needs to be done, I have trouble adjusting the seats, she helps. All staff are polite an Michele Holwood helpful professional. Always explains what needs to be done, I have trouble adjusting the seats, she helps. All staff are polite and professional. Buying my mine at this dealership was a good decision. More

Worst Dealership Ever If I could give less than 1 star I would. The salesperson was friendly even overly friendly but that is were it stopped. I have bought many cars in m If I could give less than 1 star I would. The salesperson was friendly even overly friendly but that is were it stopped. I have bought many cars in my lifetime but I have never worked with a worse dealership than this one. They could not find us the car we wanted to we ordered the car. They called me a few times telling me we had to send more money before they could order. This was fine but why didn't they know the amount needed? They seemed totally disorganized at this point but it got worse. When the car finally came in we decided to finance through out credit union that is when it got worse. No one in the dealership had any idea how to finance this deal using a credit union that they evidently work with. We had to be in constant contact with the bank and then call the dealership. It took them about 4 tries before they got the correct information to the bank. At one point my husband even went down to pick up the the paperwork and deliver it to the bank and it was still wrong. It was 4 days before they could deliver the car, we were approved by the bank in 1 hour. The general manager and sales person were useless. When we did pick up the car the salesperson didn't even explain all of the features on the car. Fortunately the car is wonderful and we love it but I will never recommend this dealership to anyone. More

Great Car, Horrible Service Car was in for oil change and 10,000 check. Took three days. When I got my car back, the check engine light activated, there was a burning odor occasi Car was in for oil change and 10,000 check. Took three days. When I got my car back, the check engine light activated, there was a burning odor occasionally filling the cabin, and I discovered fluid leaking on my driveway. Called to bring the car back in, and had to wait three weeks for an appointment. Dropped the car off (waited for nearly an hour for a rental car to be brought to me.) Was called two days later and informed that no one had looked at the car yet, and it would be at least another three days. This should not be ok. VERY unhappy customer. More

DISGRUNTLED LONG STORY SHORT: GOT A RECOMMENDED OIL CHANGE GOT A DIAGNOSTIC "EVERYTHING IS FINE NOW" RETURNED FOUR OR FIVE TIMES $6,000 LATER, FAN RUNS FOR T LONG STORY SHORT: GOT A RECOMMENDED OIL CHANGE GOT A DIAGNOSTIC "EVERYTHING IS FINE NOW" RETURNED FOUR OR FIVE TIMES $6,000 LATER, FAN RUNS FOR TEN MINUTES AFTER I CUT THE CAR OFF AND NOW THE CAR IS CUTTING OFF....????? More

Damaged during Service, Tried to Hide It During a recent repair, a vital part of the exterior of my car was damaged. Instead of being honest and apologizing so that they could make it right, During a recent repair, a vital part of the exterior of my car was damaged. Instead of being honest and apologizing so that they could make it right, somewhere in the chain, someone chose to hide it. As a result, water has been slowly leaking into vital components of the body of my car. Water + Metal = Rust. Essentially, their negligence has depreciated the value of the car that I love. I will never be able to sell it or trade it in without disclosing this damage, if it even survives long enough to be sold. And the only course of retribution is to tell others, so they know not to go there and can avoid equally negligent customer service. Go elsewhere. You'll be doing yourself and your car a favor. More

Treated like a friend I had recently purchased a 2012 MINI from another dealer and a service light came on. Set an appointment with Main Line and it was great. Ryan even he I had recently purchased a 2012 MINI from another dealer and a service light came on. Set an appointment with Main Line and it was great. Ryan even helped me with pairing my phone on the Bluetooth. Nice waiting room, clean and had plenty of room to work ( I was on the clock) and I was in and out of there. Even got a car wash. This is what I want from a service experience. More

Best Mini Service We've Had! We came in for service without an appointment, and was greeted quickly by an unknown female service writer. She said I have someone right now and will We came in for service without an appointment, and was greeted quickly by an unknown female service writer. She said I have someone right now and will get back with you. Waiting for only 30 Seconds Ryan the Service Writer came in from lunch, acknowledged me instantly and asked how he could be of assistance. I told him I didn't have and appointment but would like an oil change. Special $69.95. When at other places I have paid well over $100. He quickly said sure and processed me immediately. My wife and I went to eat next door. When we came back we sat in the waiting room. Ryan made it a point to come find me to let me know the Oil change is done and they will begin washing it. When it was all done, he promptly came and got me walked me over to the cashier and explained everything that they had done, and reset my warning light and cleaned off my engine that had some oil on it. (was the reason i brought it Had oil cap loose oil went on engine so I had the oil changed). I couldn't ask for anything more. I was completely satisfied. This was my daughters car that she is driving back to Florida for College and I want to make sure her car is squared away and Ryan made me feel very comfortable. They will be the only place I take it. And for those reading this review Ryan did not pay me to say this. I am actually the proud father of a 21 Year old Pharmacy Student who owns a 2007 Mini Cooper with 88K miles. I believe reviews should be done for negative and for absolutely fantastic! And Fantastic was what I received from Ryan at Mini of the Main Line. Tell the Service manager and the GM that Ryan is a keeper. More