MINI of West Chester

Loaner surprise When I made appt no loaners available When I checked in nice young woman w glasses said she would look, asked manager, got me a great loaner, saved When I made appt no loaners available When I checked in nice young woman w glasses said she would look, asked manager, got me a great loaner, saved me time, aggrivation, and uber cost! Thanks OTTOs! More

Great Experience This was the first time I had ever bought a used car but Pete Barcus made it a comfortable and trustworthy experience. I am thrilled with my gorgeous This was the first time I had ever bought a used car but Pete Barcus made it a comfortable and trustworthy experience. I am thrilled with my gorgeous ‘almost new’, barely used Countryman and would highly recommend this dealership. More

Great service! While there are Mini dealerships closer to us, we have chosen to drive an hour to go to this dealership instead. The reason is that they are no-nonse While there are Mini dealerships closer to us, we have chosen to drive an hour to go to this dealership instead. The reason is that they are no-nonsense and get things done! We bought our car over the phone. Micheal Dixon made the process very easy and we couldn't believe how quickly we were out of there with our beautiful new mini! More

Customer Service Charlotte was terrific. She really worked with me. Kept me posted on time and cost. I felt comfortable with Charlotte and would recommend Otto's for Charlotte was terrific. She really worked with me. Kept me posted on time and cost. I felt comfortable with Charlotte and would recommend Otto's for purchasing and servicing a car! More

Don't dread the dealer!! I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's! More

Full service! Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pres Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pressed for time, Preston expedited the process to get me back on the road within my timeframe. Great service overall! More

clear and concise! Pete answered all questions about our Clubman purchase with simple and transparent answers. His approach to selling was refreshing! Pete made sure our Pete answered all questions about our Clubman purchase with simple and transparent answers. His approach to selling was refreshing! Pete made sure our needs were met and got we got the car we wanted. More

Where the nicest MINIs come from This is the third MINI I have brought from Otto's and the second working with Pete Barcus. I was dreading turning over one lease and starting another, This is the third MINI I have brought from Otto's and the second working with Pete Barcus. I was dreading turning over one lease and starting another, but Pete made the entire experience easy, simple and pleasant. When I had questions throughout the buying process, he got back to me quickly with answers. I've also had good experience with Otto's service department. Expensive, yes, but I feel my car is in excellent hands. More

Top Notch ...MINI Exton delivers on key. Top Notch ...MINI Exton delivers on key, I have been a customer at Ottos Mini in Exton for 8 years, the service managers are always keen to assit, g Top Notch ...MINI Exton delivers on key, I have been a customer at Ottos Mini in Exton for 8 years, the service managers are always keen to assit, give sound advice, and make adjustments to the "standard level of care" to provide Outstanding care .... I might add I have been an Ottos BMW customer for 22 years, and at times I have brought my Ottos BMW into the MINI shop for a quick nitrogen fill, oil check ...and they always take care of it on the spot ... sometimes if time permist they even wash it for me , saves me the drive to the West Chester dealership too... More

Customer excellence Ottos had my Mini for a protracted period of time because of the unavailability of a part and the need to order it from Germany. During that time I wa Ottos had my Mini for a protracted period of time because of the unavailability of a part and the need to order it from Germany. During that time I was kept apprised of the progress of repairs, provided a courtesy loaner car, and was treated beyond great by Charlotte Smith-Widdis. The quality of work is very good. I cannot describe how well I have been treated by the Ottos’s Team since buying my 2019 JCW Hardtop, I highly recommend the dealership if you are in the market for a MIni. They are excellent. More