MINI of West Chester

Committed to making it right! Charlotte went out of her way to make things right when there was a mixup with 2 of my new tires. She came to me with an honest assessment of the sit Charlotte went out of her way to make things right when there was a mixup with 2 of my new tires. She came to me with an honest assessment of the situation as well as a proposed solution. I was extended every courtesy for the inconvenience, including an offer to deliver my car to me when the work was complete rather than ask me to make another trip to the service center. She even made arrangements for some personal paperwork to be dropped at my house when I realized I had left it in the loaner. I have owned many other vehicles and can say that Otto's Mini has the best customer service hands down. From the ease of online scheduling to the personal touch of having a single point of contact service provider, I can honestly recommend Otto's Mini. Thank you, Charlotte for your wonderful customer service! More

#ExceededAllExpectations Not only was the car buying experience seamless and painless, but, for my benefit (without me even asking), Pete provided me with a discount for the d Not only was the car buying experience seamless and painless, but, for my benefit (without me even asking), Pete provided me with a discount for the dealership's MINI accessories store. He also made every effort to accommodate the quirky needs of a 65 year old cat lady. A “bravo” moment in my book! And the motoring assistance didn’t just stop after the sale… tips and tricks are continually on offer! I am truly thankful for the wealth of information and resources this man has made available to me. More

Fair, Transparent, No Pressure, No Nonesense. This is the place for a straightforward and pleasant purchasing process. Do you have time for games and xxxxxx business? I don’t. That’s why I bought This is the place for a straightforward and pleasant purchasing process. Do you have time for games and xxxxxx business? I don’t. That’s why I bought my vehicle here. Thanks Pete Barcus for your help, courtesy, efficiency and knowledge. Would I recommend Otto’s to a friend? Yes. More

Courtesy the service team was ready for me upon arrival, addressing by name, understood exactly what i needed, time i needed car back and had the "borrowed" ca the service team was ready for me upon arrival, addressing by name, understood exactly what i needed, time i needed car back and had the "borrowed" car ready!! Everything went so smoothly!!!!!!! Just great people in all the departments to work with. More

Very Helpful!!! Derek was a great help in trading in our smaller mini for a larger countryman. He was very knowledgeable in answering all our questions. I would recom Derek was a great help in trading in our smaller mini for a larger countryman. He was very knowledgeable in answering all our questions. I would recommend him for anyone looking to buy a mini. More

Inspection and warning light From the moment I enter the facility until I leave, everyone I encounter is professional and friendly. Preston answers my questions and is honest. I From the moment I enter the facility until I leave, everyone I encounter is professional and friendly. Preston answers my questions and is honest. I appreciate that. The price quote that comes via text and email is useful. More

Another Great Experience at Otto’s Mini Our family has now purchased or leased 6 Minis from Otto’s. Each experience has been stress free and enjoyable. We usually qualify for loyalty discoun Our family has now purchased or leased 6 Minis from Otto’s. Each experience has been stress free and enjoyable. We usually qualify for loyalty discounts and Otto’s always offers good deals. We have always worked with Pete Barcus, who is very diligent, bright, cooperative, knowledgeable, and well organized. Pete’s consistently a great pleasure to deal with and is the principal reason, along with the favorable deals and excellent service, that we have returned to Otto’s year after year. We highly recommend Pete, without reservation. More

Another Happy Service! With our aging Mini, I hold my breath every year when inspection time rolls around but as usual, your professional team guided us along. Our Service With our aging Mini, I hold my breath every year when inspection time rolls around but as usual, your professional team guided us along. Our Service Advisor, Charlotte, provided her utmost attention listening carefully to our concerns and making sound recommendations to get us through another year. We use to be loyal customers (of 14 years) of another Mini dealer but now Ottos has earned our business and we’ll go nowhere else. Thank you! More

Preston’s honesty, sincerity and fairness is unmatched Preston Jackson has and continues to give 100% effort whenever I bring in my Mini’s. Knowing he was at Otto’s was a driving reason that I just bought Preston Jackson has and continues to give 100% effort whenever I bring in my Mini’s. Knowing he was at Otto’s was a driving reason that I just bought another Mini Copper. There are a lot of car choices, a lot of car dealers, a lot of car salesman, but in the end, it is the service department that you are dealing with when there’s an issue. I know I will be dealt with honestly, fairly and professionally by Preston Jackson, he is just that kind of guy. The entire team at Ottos Service is committed to make your car right and Preston is the face of that commitment. I would highly recommend having your Mini Copper serviced at Ottos Mini of Exton. More

Great experience! Dereck was awesome. He returned all calls promptly and was extremely knowledgeable. Purchasing was a breeze and I was out of the door in 30 minutes. Dereck was awesome. He returned all calls promptly and was extremely knowledgeable. Purchasing was a breeze and I was out of the door in 30 minutes. I purchased a used car, and they made sure everything was up to MY standards! Thanks Derek More