MINI of West Chester

Customer friendly Service was completed as scheduled. Charlotte asked questions upfront to understand my plans for day and coordinated service which worked best for me Service was completed as scheduled. Charlotte asked questions upfront to understand my plans for day and coordinated service which worked best for me as well. She also suggested an alternative pickup option wlhich allowed me to give dog's medicine on time More

Very satisfactory, top-notch service, from beginning to end I appreciated the thoroughness of the diagnostics, even though I have to return in a month to complete the required service. I appreciated the use of I appreciated the thoroughness of the diagnostics, even though I have to return in a month to complete the required service. I appreciated the use of a Loaner Mini so I could use my all-day service time productively. I have one little complaint: The service department, in the course of servicing the car, made some changes to the automatic settings on the mirrors and the radio. It has been troublesome for me to try to get things set back the way they were. They washed the car as promised, but didn't vacuum the inside. I might have appreciated it if they had wiped off the front floor mats, which were kind of muddy. More

First time Mini owner - First service I wasn't sure what to expect when I arrived never having owned a Mini before or a car with a service contract. Charlotte and all the employees I deal I wasn't sure what to expect when I arrived never having owned a Mini before or a car with a service contract. Charlotte and all the employees I dealt with were very helpful and accommodating in explaining what was needed. I don't often trust dealership service departments but everyone gave me the sense that I COULD trust this one. Thank you for making a mundane task more enjoyable! More

My Perfect Car This was my 4th Mini Cooper lease through Otto's Mini. Pete Barcus is knowledgeable about each Mini Cooper and got me into my perfect car! Thanks This was my 4th Mini Cooper lease through Otto's Mini. Pete Barcus is knowledgeable about each Mini Cooper and got me into my perfect car! Thanks More

Very Happy! I was very impressed by the courteous assistance I received as soon as I walked into Otto's Mini. I was in the process of ending a lease and was look I was very impressed by the courteous assistance I received as soon as I walked into Otto's Mini. I was in the process of ending a lease and was looking to get into a new lease. I didn't think that the Countryman would be an option for me, but much to my surprise, I was wrong! I worked with Pete Barcus who was very friendly and professional. He laid everything out to me in a way that was easy to understand and not overwhelming. He found me a beautiful 2019 All4 Countryman S in white with black top and black rims and pretty much all if not more of the options that were important to me. I now have a pretty awesome car who even my adult kids (20's) think mom's car is a pretty sweet ride! I have already shared my positive experience with others and will be sending them Pete's way in the near future without hesitation. I am very happy and loving my new Countryman. Thanks so much! More

Quick and efficient service every time. Every service visit I have made to Otto's has been a pleasure. I have always received exactly the services required, and never felt that I was being Every service visit I have made to Otto's has been a pleasure. I have always received exactly the services required, and never felt that I was being sold a service that wasn't necessary. In fact, I once requested a whole litany of services online, and Preston advised that they weren't all needed, saving me time and money. More

First Class, As Always Can't say enough about the professionals at Otto's. From the young fellow who checked me in and gave me the rental, to the service coordinator Preston Can't say enough about the professionals at Otto's. From the young fellow who checked me in and gave me the rental, to the service coordinator Preston, to the mechanics, to the young lady who cashed me out; all top notch. Service is prompt, well explained, and professionally completed. Car wash is ALWAYS appreciated. More

Disappointing service experience Unfortunately there was a lot of miscommunication during my recent visit. When I arrived my service advisor didn’t greet me and ignored me, however wa Unfortunately there was a lot of miscommunication during my recent visit. When I arrived my service advisor didn’t greet me and ignored me, however was there waiting for me and saw me. I assume a porter or greeter, im not sure of her name did greet me and walk me threw the loaner car service. She asked me what service I was coming in for and I told her oil change and oil consumption concern, which she documented. The following day at about 4:00pm I still had not heard from my service advisor Charlotte. I called in and spoke with her, she was going to call me when my vehicle was finished. I never got a call that night. The following day at 10:30AM I still had not heard anything from Charlotte, I called in and was told my car had just been getting done and would be ready for pick up. At 5:30PM I called in to explain I was running late and would need to pay for my bill over the phone and pick up after hours. Charlotte explained to me I had no bill due, confused I asked her why? Due to the fact I had gotten an oil change. She explained to me, no I did not get an oil change. Frustrated and confused was my reaction, however she was able to accommodate my request and change the oil. To top it off when I got there to pick up my vehicle, the maintnance light was not reset. My experience with Charrlotte and ottos mini is very frustrating. I have owned three mini coopers and serviced with Ottos Mini since I have purchased my vehicle at this dealership. I’m sad to say this will be my last Mini Cooper due to the service I receive from Ottos Mini. More

Ongoing Professional Service Appreciate Otto's Mini assistance with maintaining the value of my car. Professional service with honest, upfront communication. Owner of 2010 Mini Appreciate Otto's Mini assistance with maintaining the value of my car. Professional service with honest, upfront communication. Owner of 2010 Mini Cooper S Convertible. More

Friendly, helpful, not pushy, comfortable and yet profession Friendly comfortable yet professional. Pete was efficient and well prepared. Facility beautiful. Service great. No reservation about purchasing our n Friendly comfortable yet professional. Pete was efficient and well prepared. Facility beautiful. Service great. No reservation about purchasing our next car at Ottos. Well managed, Chad a long time Otto’s manager. Will be back. More