MINI of West Chester

Always a great experience Even though my service appointment was not scheduled as a “wait”, knowing that I live an hour away in Jersy, Preston went out of his way to make sure Even though my service appointment was not scheduled as a “wait”, knowing that I live an hour away in Jersy, Preston went out of his way to make sure that my car is serviced in reasonable amount of time thus saving me another trip to and from the dealership More

Appointment on time Had an 8:30 Friday appointment ,promptly taken care of,state inspection,oil change, and recommended spark plug change. Thought that was odd however Had an 8:30 Friday appointment ,promptly taken care of,state inspection,oil change, and recommended spark plug change. Thought that was odd however car runs noticeably better. Finished at 10:10 no complaints just good proficient business to deal with. More

Very positive experience Otto's is not conveniently located for me, but I chose it based on positive comments from other people. I was not disappointed. The employees were p Otto's is not conveniently located for me, but I chose it based on positive comments from other people. I was not disappointed. The employees were polite and helpful, and the dealership is attractive. The inventory of cars was quite impressive, but I chose to order mine and the process was painless thanks to Michael Dixon, my salesman. After the order was placed, Michael kept me informed as to the progress of my car, which I appreciated. More

Fantastic buying experience! I had my sights set on a Mini Cooper for quite some time, and a couple of years ago I took one out for a test drive. Although I really liked the car, I had my sights set on a Mini Cooper for quite some time, and a couple of years ago I took one out for a test drive. Although I really liked the car, at that time the electronics were not quite as sophisticated as I had wanted. I told Michael Dixon that when I did purchase a new car, it would be a Mini and it would be from him. A couple years later, I discovered that the 2019 Mini Cooper now had state of the art electronics, including Apple CarPlay. I took one out for a test drive, and immediately made my decision to purchase the vehicle. Working with Michael was very enjoyable, and he helped me make the optimal selections when building my new Mini. I just picked the car up on Wednesday, and I am loving every minute of my driving experience! More

Excellent Service! The customer service and people at Otto's Mini in Exton, PA are exceptional!! I was greeted by name, kept in the loop on the progress of my care servi The customer service and people at Otto's Mini in Exton, PA are exceptional!! I was greeted by name, kept in the loop on the progress of my care service and had all questions answered. Preston Jackson is THE BEST!! More

Great service Preston squeezed my repair in on short notice and got the car up and running in no time. You guys got me out of a jam. Thanks Preston! Preston squeezed my repair in on short notice and got the car up and running in no time. You guys got me out of a jam. Thanks Preston! More

Otto's Mini I am always pleased with the service and courtesy here, and the results are in the performance of my vehicle. I couldn't be happier. I am always pleased with the service and courtesy here, and the results are in the performance of my vehicle. I couldn't be happier. More

World Class Service Thank you for taking my car in for service and getting me a rental car from Enterprise so I could get back to work. Much appreciated. Thank you for taking my car in for service and getting me a rental car from Enterprise so I could get back to work. Much appreciated. More

Headache Well i didnt get a call on the day my appointment was made i had to wait till the next day to hear anything when i tried to get in touch i was given a Well i didnt get a call on the day my appointment was made i had to wait till the next day to hear anything when i tried to get in touch i was given a wrong number, when my car was done i was trying to call to pay over the phone but the number i was given the person wasnt picking up the phone, by the time i was able to pay for and pickup my car i had to have my mother rush down so i could get my car before they closed, dissapointing overall. More

Excellent Michael was knowledgable, professional and charming. The transaction went smoothly and efficiently. I will always deal with Otto's Mini. Love my "ne Michael was knowledgable, professional and charming. The transaction went smoothly and efficiently. I will always deal with Otto's Mini. Love my "new to me" Countryman! More