MINI of West Chester

Mini Mini I love service at 0tto’s. There are great people from the time you drive into the garage, Friendly staff, especially Preston Jackson. He has worked wi I love service at 0tto’s. There are great people from the time you drive into the garage, Friendly staff, especially Preston Jackson. He has worked with me before! More

Excellent Otto's Mini Interaction I contacted Otto's mini on line and had a chat with Michael Dixon. I went by later that day to see a Mini they had at their dealership. Michael was ve I contacted Otto's mini on line and had a chat with Michael Dixon. I went by later that day to see a Mini they had at their dealership. Michael was very friendly and engaging. I set up to come by the next day to discuss the purchase of the Mini, again Michael was very helpful and upon completion of all the necessary paperwork, we had a new Mini on the following Tuesday! Michael did a great job explaining all the details of the car and was great to work with during the entire process! More

Very pleasant experience from beginning to end. Everyone at the dealership goes out of their way to be friendly and helpful. Pete is very knowledgeable and personable and ultimately helped me make m Everyone at the dealership goes out of their way to be friendly and helpful. Pete is very knowledgeable and personable and ultimately helped me make my final choice. I couldn’t be happier. More

One of our easiest car purchases ever! We've had our car six months now (Countryman S All4) and it has been a great vehicle. Michael was great and very knowledgable of the various options. We've had our car six months now (Countryman S All4) and it has been a great vehicle. Michael was great and very knowledgable of the various options. Our trade-in process was super-smooth and hassle-free. We will certainly come back when my wife finally agrees to upgrade to a MINI! More

Excellent Customer Service This is the way buying a car should be. Kyle listened, didn't try to sell me anything I didn't want, communication was excellent and 95% of this was This is the way buying a car should be. Kyle listened, didn't try to sell me anything I didn't want, communication was excellent and 95% of this was done online. The delivery took less than 30 minutes and I was out the door. I will see you guys for my next Mini! More

Pleasant and comfortable Everyone was Customer Service oriented, friendly and knowledgable. I did not get a copy of the service paperwork that I signed. Disappointed the issue Everyone was Customer Service oriented, friendly and knowledgable. I did not get a copy of the service paperwork that I signed. Disappointed the issue was not resolved on my visit. I still have to go back. I live two hours away. More

Kept me informed and done quickly The title says it all. Emails and text messages kept me updated on my car, and I got a text by about 11:30 am that my car was done already. Got ther The title says it all. Emails and text messages kept me updated on my car, and I got a text by about 11:30 am that my car was done already. Got there around lunchtime to avoid the after work rush, and after a quick courtesy wash I was on my way. Can’t ask for any more than that! More

Mini purchase My purchase at Otto’s was fantastic. Most of the transaction was done via Phone/email because I was 2 hrs away. When I picked up my Mini everything My purchase at Otto’s was fantastic. Most of the transaction was done via Phone/email because I was 2 hrs away. When I picked up my Mini everything was ready for me. My salesman Michael Dixon was great! Answered all questions Very fast and made the entire buying process enjoyable. More

Very Professional I had a great experience during my service for my Mini Cooper. Professional, courteous and they get your vehicle back to you as quickly as possible. I had a great experience during my service for my Mini Cooper. Professional, courteous and they get your vehicle back to you as quickly as possible. More

Michael Dixon makes buying a Mini easy. Michael Dixon was a friendly, caring salesperson. He was very professional throughout the entire process. It was obvious that Michael owns and genui Michael Dixon was a friendly, caring salesperson. He was very professional throughout the entire process. It was obvious that Michael owns and genuinely likes the Mini Cooper. He was very knowledgeable regarding the many features and options available on the Mini.I have been impressed by his follow up. Michael has already called me several times to see if I have any issues or questions. I would recommend Michael as a salesperson to anyone interested in purchasing a Mini. More