Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MINI of West Chester
West Chester, PA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,378 reviews
September 18, 2019
Good handshake Great sales person. Directed information to me, not my husband, like some other sales people (not from this dealership). Was quick to respond to last Great sales person. Directed information to me, not my husband, like some other sales people (not from this dealership). Was quick to respond to last minute changes in my schedule so I could pick up my new car. Was knowledgeable about leasing and able to work with me to get a price I was happy with. Has a good handshake. More
by Jennifer
Employees Worked With
September 18, 2019
Customer focused service!!! Easy atmosphere. No games or nonsense. My time was valued and I felt respected!!! Smooth and friendly delivery process that look less than an hour!!!! Easy atmosphere. No games or nonsense. My time was valued and I felt respected!!! Smooth and friendly delivery process that look less than an hour!!!! More
by mrsbigsarge
Employees Worked With
September 18, 2019
Excellent Service I continue to return to Otto’s for all of my service needs. I trust that I’m getting the best service available for my Mini. Preston has managed my vi I continue to return to Otto’s for all of my service needs. I trust that I’m getting the best service available for my Mini. Preston has managed my visits for the past two years and he had always been polite and professional. He is an asset to the Otto’s family. More
by Dan
Employees Worked With
September 17, 2019
Great place to buy a car Buying a Mini from Otto's was a great experience from start to finish. Peter was knowledgeable, professional, and easy to talk to, By the time I was r Buying a Mini from Otto's was a great experience from start to finish. Peter was knowledgeable, professional, and easy to talk to, By the time I was ready to buy the car I felt like all my questions and concerns had been answered. A great place to buy a car and a great guy to buy it from. Highly recommend, More
by sxw
September 17, 2019
Helpful A week after I bought this car, the battery died. Without hesitation they quickly went above and beyond to help me get it fixed. Best company ever A week after I bought this car, the battery died. Without hesitation they quickly went above and beyond to help me get it fixed. Best company ever More
by Kirschner
Employees Worked With
September 16, 2019
Otto’s Mini I highly recommend Otto’s Mini and my salesperson Michael. The sales process was quick, easy and painless. As an aside, we’re very please with the Se I highly recommend Otto’s Mini and my salesperson Michael. The sales process was quick, easy and painless. As an aside, we’re very please with the Service Dept. as well. More
by CB&BB
Employees Worked With
September 16, 2019
Classy dealership! Got a fantastic deal on a 2017 Golf Alltrak and felt so confident buying from Otto’s. Got the service and support I expected from a BMW/MINI dealershi Got a fantastic deal on a 2017 Golf Alltrak and felt so confident buying from Otto’s. Got the service and support I expected from a BMW/MINI dealership. Dealt with Michael Dixon and his consistent follow up and answers to my questions were always prompt and courteous. Super buying experience! More
by javakenzo
Employees Worked With
September 13, 2019
Amazing experience! Pete introduced us to the Mini and empowered us to make a decision without pressure or the "usual sales techniques". We drove all Mini models and did Pete introduced us to the Mini and empowered us to make a decision without pressure or the "usual sales techniques". We drove all Mini models and did our own comparisons to other brands with no pressure ever, just customer service that exceeded any other experiences! From sale, to closing, to orientation to the cars, Pete exceeded our expectations and made this an experience we will repeat in a week or so when we purchase our second Mini this month! More
by skiders1
Employees Worked With
September 11, 2019
Preston was extremely helpful There were a few things wrong with my car, but I lost my job recently and needed to prioritize. Preston was patient and understanding, and helped me There were a few things wrong with my car, but I lost my job recently and needed to prioritize. Preston was patient and understanding, and helped me decide what I could wait on and what needed to be done right away. The work on the car, as usual, was great. More
by A. B.
Employees Worked With
September 11, 2019
Great Personal Experiance I called in and was able to work with Michael Dixon and Fred Rey. Both were accommodating and professional. Made my entire experience with them fun an I called in and was able to work with Michael Dixon and Fred Rey. Both were accommodating and professional. Made my entire experience with them fun and easy to complete work needed. Would highly recommend both individuals and the Dealership as a whole. More
by Micheal
