MINI of West Chester

Safety recall work/ headlight work under guarantee I’m not accustomed to such a large service center, never having needed to visit a dealership before. Mr Preston Jackson was extremely helpful and pat I’m not accustomed to such a large service center, never having needed to visit a dealership before. Mr Preston Jackson was extremely helpful and patient. More

Great experience! It was the first time at the new location couldn’t ask for anything more ! Great service and timing was exactly as promised. location couldn’t ask for anything more ! Great service and timing was exactly as promised. More

Great Service My car needed an oil change, a filter and spark plugs. The service was done quickly and I got both a call and a text letting me know that my care was My car needed an oil change, a filter and spark plugs. The service was done quickly and I got both a call and a text letting me know that my care was ready. More

Found my car! Peter went the extra mile to help me into a new 2019 Cooper S 2-Door Hatch. The "old" 2011 S was showing its age at 173K miles. With the delay in the Peter went the extra mile to help me into a new 2019 Cooper S 2-Door Hatch. The "old" 2011 S was showing its age at 173K miles. With the delay in the availability of 2020 models with manual transmissions, my options were limited. But Otto's had a manual S and Pete worked with me to get it done! From the test drive on Monday evening to the delivery on Friday morning, Pete and the staff at Otto's were there to help and answer any questions I had. Great job!! More

Great Service Pete went out of his way to assist me in the car purchase. Great guy to work with and will be sure to connect with him when in the car market again. Pete went out of his way to assist me in the car purchase. Great guy to work with and will be sure to connect with him when in the car market again. More

Great experience! Michael helped my mom with getting her 3rd Mini (she's 83!!). He was a pleasure to deal with. Funny and friendly. Very thorough when we picked up t Michael helped my mom with getting her 3rd Mini (she's 83!!). He was a pleasure to deal with. Funny and friendly. Very thorough when we picked up the car. He spent a lot of time going through all the bells and whistles and never made us feel rushed. You can tell he is genuinely passionate about Minis. Thank you Michael!! More

very lacking Service not attentive, never called to report that the car was finished, car dropped off the day before and not finished until 6:00 etc. Service not attentive, never called to report that the car was finished, car dropped off the day before and not finished until 6:00 etc. More

Go buy a Mini! I test drove 6 cars. My last car was the Mini Countryman and it surely was last but not least! Small but roomy, so well appointed, and so much persona I test drove 6 cars. My last car was the Mini Countryman and it surely was last but not least! Small but roomy, so well appointed, and so much personality! Michael Dixon was an awesome salesman that helped me realize that I was the perfect fit for this little red beauty! Can’t wait to start my adventures in my Mini. More

Preston is fantastic Preston is customer service oriented, practical and gets things done. He is always friendly and knows exactly what to do to ensure customers are happ Preston is customer service oriented, practical and gets things done. He is always friendly and knows exactly what to do to ensure customers are happy and can be processed quickly. In a word, outstanding. Amy Brooks More

Super amazing Everyone was very friendly and overall had a stellar car buying experience here. Would definitely recommend to anyone looking to purchase a car. Am ve Everyone was very friendly and overall had a stellar car buying experience here. Would definitely recommend to anyone looking to purchase a car. Am very happy with my MINI! More