MINI of West Chester

Easy and smooth experience Getting our Mini serviced here was easy and smooth - dropped off the car and was able to sit around in their showroom and do some work while I waited. Getting our Mini serviced here was easy and smooth - dropped off the car and was able to sit around in their showroom and do some work while I waited. The facilities are nice and I'd happily do it again. Preston was super friendly in particular, and efficient - no mucking around and overall it was a great experience. Only thing that would put a cherry on top is a bit more of a clean of the car. More

Kyle was extremely helpful with answering all my questions and concerns. He was patient throughout my elongated decision process and was extremely professional. Thank you Kyle! questions and concerns. He was patient throughout my elongated decision process and was extremely professional. Thank you Kyle! More

Preston is Amazing I’m always happy when I know he’s in Preston is Amazing I’m always happy when I know he’s in the service department because he knows my car and Is very professional and well informed Preston is Amazing I’m always happy when I know he’s in the service department because he knows my car and Is very professional and well informed on what my care needs today and in the future. More

Inspection I arranged to wait for my vehicle as I live 90+ minutes away. My vehicle was taken in at the arranged time and a review of the expected services comm I arranged to wait for my vehicle as I live 90+ minutes away. My vehicle was taken in at the arranged time and a review of the expected services commenced. I had a nice waiting area to perform my paperwork so I did lose work time. Preston came to me and gave an update on my vehicle along with suggested future service. I was departing from service just two hours after I put in for oil change, inspection, scheduled maintenance and spare tire check. More

Happy customer :) No complaints. Fast and efficient service. Waiting area was clean. Staff was friendly. Hoppy with my service. I will bring my mini back for service ag No complaints. Fast and efficient service. Waiting area was clean. Staff was friendly. Hoppy with my service. I will bring my mini back for service again. More

Otto Mini Friendly staff and a new space in West Chester is nice. Charging stations available and seating while you wait is nice. Overall, a good experience. Friendly staff and a new space in West Chester is nice. Charging stations available and seating while you wait is nice. Overall, a good experience. More

An easy experience I would like to comment that Kyle and the dealership as a whole we’re comfortable to work with. Buying a car is fraught with nervousness for me. Des I would like to comment that Kyle and the dealership as a whole we’re comfortable to work with. Buying a car is fraught with nervousness for me. Despite this I can honestly say that I consider my dealings with Kyle and Otto’s to have been honest and helpful. More

Great experience buying from Otto's Pete was extremely knowledgeable about the vehicle I was interested in and ultimately purchased. He made the buying process virtually stress free and Pete was extremely knowledgeable about the vehicle I was interested in and ultimately purchased. He made the buying process virtually stress free and answered all of my questions without issue. Anytime I asked for documentation or other information he was quick to respond with exactly what I was looking for. I would encourage anyone interested in a Mini to check out Otto's and to work with Pete if possible. Thanks for the great experience! More

Easy to work with, patient in answering questions Pete was easy to work with. I knew what I wanted, Otto's had what I wanted and in just 2 phone calls we had the deal worked out. The key was clear com Pete was easy to work with. I knew what I wanted, Otto's had what I wanted and in just 2 phone calls we had the deal worked out. The key was clear communication on the key parameters. he got that and did NOT try to complicate the sale. Thanks for making is so easy! More

Prompt, efficient and courteous. It was one of the easiest car buying experience we had. We had productive, straightforward yet convivial conversations with Pete. We would certainly It was one of the easiest car buying experience we had. We had productive, straightforward yet convivial conversations with Pete. We would certainly consider buying another car from Otto's especially if we dealt with Pete. More