MINI of West Chester

Bought my wife a new Mini Went to look at Minis at Otto’s and ended up buying one from Michael Dixon. We had a great repoire with Michael and he made everything so easy. AND we Went to look at Minis at Otto’s and ended up buying one from Michael Dixon. We had a great repoire with Michael and he made everything so easy. AND we got a great deal. Buying from Otto’s is always an easy and fun experience. Thanks Otto’s! More

The best experience in purchasing our new mini From the minute we walked in to Otto's Mini, we were expertly taken care of by Michael, who could not have been more helpful, attentive, informed, and From the minute we walked in to Otto's Mini, we were expertly taken care of by Michael, who could not have been more helpful, attentive, informed, and welcoming. From the test drive to picking out the perfect model and package for us, Michael partnered with us to get the best deal and fit for us. He made it so easy. We could not be more thrilled with our Mini Countrymen S and highly recommend Michael Dixon and Otto's Mini. It was a great experience all round. More

First time visit to new location. As usual, Preston made the appointment pleasant as well as informative. We will be back even though it’s far. the appointment pleasant as well as informative. We will be back even though it’s far. More

So happy to be back! I worked with Pete when I purchased my first Mini Cooper Clubman (preowned) a few years back. He was great to work with, personable, friendly - I felt I worked with Pete when I purchased my first Mini Cooper Clubman (preowned) a few years back. He was great to work with, personable, friendly - I felt he was honest and real, which was very reassuring when making the purchase. Due to some unexpected life events, I needed to sell that car a year or two later and had to get a different/bigger car altogether...but I could not wait to get back into a Mini. Fast forward three years and I found myself On Otto's website, saw Pete was still there and stopped by on my way home from work. Allegedly just to browse haha. It had been four or five years since I bought my first mini and yet Pete knew exactly who I was as soon as I walked into the showroom. A week after that, I drove off the lot in a brand new Mini Cooper Clubman S All 4 and I LOVE it. My two best car buying experiences were both with Pete at Otto's - he is meticulous. From making sure the car was perfect before I even saw it, sitting with me to go over the technology in the car and then emailing the very next day and checking in to see if I had questions. When I did, he got back to me right away. I am very happy with my overall experience and I highly recommend Pete and Otto's. :) More

Thank You Raheem Barnett We are 2.5 hours away. But speaking to Raheem on the phone I knew that it would be worth the trip. Upon arrival Upon Raheem had the car ready for a We are 2.5 hours away. But speaking to Raheem on the phone I knew that it would be worth the trip. Upon arrival Upon Raheem had the car ready for a test drive and we were sold. Thank you Raheem for making the purchase so easy. We love our mini cooper. More

Fourth Mini I love this dealership and Pete Barcus is great!! For the past 9 years - Otto's has been great. And Pete is an awesome salesman. Such a great team I love this dealership and Pete Barcus is great!! For the past 9 years - Otto's has been great. And Pete is an awesome salesman. Such a great team at Otto's - I would recommend them to anyone! More

What a thoroughly pleasant experience! My entire experience from first phone call to final handshake was top notch in every way. MIchael Dixon is the consummate sales professional and the a My entire experience from first phone call to final handshake was top notch in every way. MIchael Dixon is the consummate sales professional and the antithesis of every car “salesperson” I’ve encountered in my many years of car buying and leasing. Our interactions were professional, considerate, tailored to my requirements in a car and preferences in my budget, and also my timeline, and I absolutely love my new Mini Cooper S! Thank you, I’m a customer for life, no other car dealership or sales professional compares. More

Great experience at Otto’s MINI Good selection available at their beautiful new dealership location. Really appreciated that they gave us the chance to look around on our own when w Good selection available at their beautiful new dealership location. Really appreciated that they gave us the chance to look around on our own when we arrived, but were also available when we had questions. My salesperson, Michael, was very knowledgeable, professional, and made the entire experience a pleasant one. Just picked it up yesterday, but loving my MINI already! More

Easy. No pressure. It is a beautiful dealership. The salesman did a fantastic job. I felt like I was treated well and the salesman listened. He didn't try to sell me som It is a beautiful dealership. The salesman did a fantastic job. I felt like I was treated well and the salesman listened. He didn't try to sell me something I didn't want. More

Poor start, nice enough finish I've had my Mini Countryman serviced at Otto's since buying it in early 2015. This was the first time I was unhappy with the service experience. Maybe I've had my Mini Countryman serviced at Otto's since buying it in early 2015. This was the first time I was unhappy with the service experience. Maybe it's not an accident that it coincides with my first service visit to the new location in WC. It started with a very confusing list of recommendations that I had to approve / decline. First, I had to approve or decline the loaner which I had already driven home. (???) First time for that one. Then it stated they corrected the erroneous front tire pressure warning indicator even though I needed new front tires. (Why do I have to approve that and why is that even on the list?) Then it says they couldn't find my registration and insurance in the car. But the very first thing that happened on my arrival is that I was greeted by a young woman who asked for both. I handed them to her and she went away and came back after a few minutes, presumably having copied them. By that time my car had been moved from the staging area. It was VERY inconvenient to have to scan them and create a password-protected PDF and email that so they could proceed with the work... knowing, as I did, that the copy was probably sitting on a desk in the office. This was the first time I didn't find Preston to be friendly. He did not apologize for the inconvenience. He did not say, "Wait a minute. Let me ask someone." Later on when I arrived to pick up the car he was friendly, however. And I am once again happy with the service they performed. But this was definitely not a smooth service visit and it left me with a bad feeling. More