MINI of West Chester

I had a wonderful experience purchasing my Mini. Michael was very knowledgable, friendly, and made the purchasing process super easy. Michael was very knowledgable, friendly, and made the purchasing process super easy. More

Helpful Fast Reliable Have good characters Extremely good cars and vehicles on display They care about the cars they are selling. characters Extremely good cars and vehicles on display They care about the cars they are selling. More

It was the easiest, intuitive experience I've had with any dealership purchase ever. From the basic invoicing where you can follow the math to final processing with delivery. Delivery within an hour? Who any dealership purchase ever. From the basic invoicing where you can follow the math to final processing with delivery. Delivery within an hour? Who'd thunk! More

Pete was wonderful to work with! He answered my questions beforehand and the whole process was fantastic. I have purchased many cars over the years, and this experience was the best He answered my questions beforehand and the whole process was fantastic. I have purchased many cars over the years, and this experience was the best, by far! Pete handled everything efficiently and cared about our time. He answered all of my questions about the car and continued to do so after we drove off the lot. I highly recommend Pete and Mini of West Chester! More

MINI of West Chester formlerly Otto's Mini has a fabulous and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled the Mini. I contacted Michael one time and he took care of EVERYTHING. He checked in with my mom on her year long healing process, to ordering the new car. We did not have any stress or worries when it came to the process. Michael is one of the BEST!!! More

Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to pr Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to provide detailed feedback for improvement. Last year, around June, I brought my Mini Countryman in for inspection and was quoted a significant amount for repairs, which unfortunately I was unable to afford at the time. Fast forward to March 19, 2024, I reached out to schedule the most critical repairs for my vehicle. Upon calling the dealership, I was directed to Preston's voicemail. After several attempts, I finally reached him, only to be informed that he was busy with another customer and would call me back. Despite waiting patiently for over a day and a half, I did not receive any follow-up. Upon my insistence, Preston eventually contacted me and we discussed the repairs, although I found his communication unclear and confusing. I requested that my boyfriend speak with him for further clarification, and provided Preston with his contact information for a scheduled call the following day after 2 o'clock. Unfortunately, Preston failed to reach out as promised, leading to further frustration on my end. Today, I made the decision not to proceed with repairing my car at your shop due to this disappointing experience. I understand that providing a detailed account may seem lengthy, but I believe it's essential to convey the full extent of my experience for future improvements. Thank you for your attention to this matter, and I hope that my feedback contributes to enhancing customer satisfaction in the future. Sincerely, Disappointed customer More

Michael worked with us to get us the car we wanted in the price we could afford. He was laid back and personable, and we really enjoyed working with him. He worked up quite a number of estimates for us on price we could afford. He was laid back and personable, and we really enjoyed working with him. He worked up quite a number of estimates for us on various vehicles so we would know exactly what we were getting into. I will recommend him to everyone. More

Was a great experience, Mike was Amazing so much we bought 2 cars, would recommend to friends and Family. bought 2 cars, would recommend to friends and Family. More

Mini if West Chester was a great place to purchase a car. Everyone I met during this experience was friendly, professional and accommodating. Everyone I met during this experience was friendly, professional and accommodating. More

Michael was fine as a salesperson, very helpful and efficient on this out-of-state purchase. He seemed a bit rushed when it came time for reviewing the vehicles functions and features though. I was im efficient on this out-of-state purchase. He seemed a bit rushed when it came time for reviewing the vehicles functions and features though. I was impressed with the dealer's ability to process my state's taxes and licensing transfer... although there was a significant upcharge for the service. The primary hit on the ratings is due to the condition of the car on pickup. Apparently three-days' notice was not enough for the dealer to give the car a proper detailing. The detailer had more wax on the black plastic trim work than on the paint. Further the detailer did not bother to remove any of the hard water marks from either the paint or the windows...appears the new car was sitting outside for some time. More