MINI of West Chester

I've dealt with various dealerships of several different auto manufacturers and most were ok but Otto's MINI of West Chester, PA was easily the most uniquely pleasurable new car buying experience I have eve auto manufacturers and most were ok but Otto's MINI of West Chester, PA was easily the most uniquely pleasurable new car buying experience I have ever had! I was instantly comforted by the relaxed atmosphere there as I browsed the large selection of MINI's on hand! A refreshingly informal and friendly greeting from Motoring Advisor Brook Burkavage allowed me to feel right at home! Once the negotiations started there was absolutley NO pressure! Brook was very informative and accomadating as I placed my factory order for a new MINI. The outstanding customer service extends into Otto's service department as well! I have since had many upgrades/accessories installed on my MINI Cooper and dedicated Service Advisors such as Fred Ray and Brent Knarr have made each visit a totally hassle free outing! Otto's MINI really makes you feel like you're part of one big family and MA Holly Hopkins is a big reason why! She does a wonderful job of keeping me updated on all things MINI through various online communities! She has an amazing passion and knowledge for the product she represents! The truly professional staff at Otto's is the main reason why this dealership clearly stands out from the rest of the crowd! In all regards, Otto's MINI is a first class operation! I will most certainly purchase my next vehicle there! More

They are awesome! They make you feel comfortable as soon as you walk in the door. The folks in the service department never laugh while you are trying to imitate a weird noise and actively listen when you d as you walk in the door. The folks in the service department never laugh while you are trying to imitate a weird noise and actively listen when you describe a problem. And the Motoring Advisors are there solely to make sure that you get exactly the MINI that you want. They never try to sell you a car; instead they will spend hours just to help you pick out the "Glass Slipper" that fits you perfectly! More

Holly was excellent. Delivered the vehicle as promised and no haggling over the price which was agreed to beforehand. Being from out of state this was very important to me. I would recommend for anyone wh and no haggling over the price which was agreed to beforehand. Being from out of state this was very important to me. I would recommend for anyone who is looking to by a MINI to seek out this dealership, they are top notch bar none! More

I would rate 10 but it only goes to 5! If you are looking for a MINI then you need to go here! I have purchased over 8 cars from dealers and this was THE BEST experience I had hands now. Holly has an amazing for a MINI then you need to go here! I have purchased over 8 cars from dealers and this was THE BEST experience I had hands now. Holly has an amazing personality that makes it worth buying from Otto's MINI. I emailed her the night before about 2 MCSs that I was interested in and the next day she had them both on the lot for me to look at (one was at a different lot a couple of miles away). There was absolutely no pressure at all. The first visit I asked for a test drive and I was in the MINI within minutes. I'm telling you, even if you live far away and you're looking for a MINI, GO TO OTTOS! You won't regret it! More

I have purchased several new cars in the past and this I have purchased several new cars in the past and this transaction was hands down the smoothest and most comfortable of them all. There wasnt much ba I have purchased several new cars in the past and this transaction was hands down the smoothest and most comfortable of them all. There wasnt much bargining but i knew that going into the brand. Holly was was easy to talk to, very quick with answers, and honest. I never felt like i was talking to a salesperson. I would 100% return to Holly @ Ottos for another MINI. The car sells itself but having Holly on its side certainly does not hurt its case. More

I purchased my MCCS from Holly and she ahs been I purchased my MCCS from Holly and she ahs been wonderful. Every question I had before and after delivery has been answered promptly, punctially, and I purchased my MCCS from Holly and she ahs been wonderful. Every question I had before and after delivery has been answered promptly, punctially, and properly. It is nice to know there are poeple like Holly out there to make customers like me feel appreciated and improtant. Thanks to such excelent customer service from Holly and the rest of the Ottos MINI team, I will 100% purchase my next vehicle there. More

Thanks for the Great transaction. It was a pleasure to come back to Otto's and buy another vehicle. Thanks for all the updates you gave to us during the process, it made it that much more fun! The deliv come back to Otto's and buy another vehicle. Thanks for all the updates you gave to us during the process, it made it that much more fun! The delivery was great and it looked so awesome in the delivery room. All in all a perfect experience: ) More

Holly was very helpful and informative with all the cars and models. Stuck pretty firm on pricing but overall was an experience I've never had with a car dealership before. The options available for test dr and models. Stuck pretty firm on pricing but overall was an experience I've never had with a car dealership before. The options available for test drives helped make my choices and all her follow up for anything related Mini, and some not, has been great. Thank you. More

Awesome Dealership and Sales team. Very helpful and Awesome Dealership and Sales team. Very helpful and knowledgeable! They are willing to help in every way to make your experience enjoyable. If I had Awesome Dealership and Sales team. Very helpful and knowledgeable! They are willing to help in every way to make your experience enjoyable. If I had a question I always had a return call within an hour of a message. Even 6 months later, I called and they were right there to help. Would not go anywhere else! More

After horrible sales and service experience at Mini of the Main Line, I started taking my Mini to Otto's for service and they have exceeded every expectation! Thanks Otto's! the Main Line, I started taking my Mini to Otto's for service and they have exceeded every expectation! Thanks Otto's! More