MINI of West Chester

My overall experience was amazing. I checked out Otto's first and then went to the dealership in Bala Cynwood. Holly Hopkins' at Otto's by far was such a better salesperson. She did not sell me she was j first and then went to the dealership in Bala Cynwood. Holly Hopkins' at Otto's by far was such a better salesperson. She did not sell me she was just honest. At Bala Cynwood it was a very unconfortable situation. I would recommend Otto's to anyone who was looking to buy a mini. My moved liked my experience so much that she is thinking of going to Otto's to buy a mini there. More

The MINI is an awesome car with fantastic mileage. So much fun to drive that I bought a Clubman a few months after my wife bought the MINI cooper, from the same salesperson. Michele Dewey was a great sa much fun to drive that I bought a Clubman a few months after my wife bought the MINI cooper, from the same salesperson. Michele Dewey was a great salesperson, no hassles, great price, expert advice, and handled all the paperwork with no problems. Everything was delivered as promised. I had a very frustrating experience the week before at A DIFFERENT MINI dealership in North Jersey and I stormed out after they tried to slide in some hidden charges during closing. So I was very pleased with Michele's laid back but very knowlegable sales approach, everything was up front and exactly as discussed. More

I enjoyed purchasing a new Mini from Otto's. Michelle Dewey was my salesperson and let me tell you, she is excellent at her job. She was extremely friendly and a pleasure to work with. I came in with a s Dewey was my salesperson and let me tell you, she is excellent at her job. She was extremely friendly and a pleasure to work with. I came in with a set budget and and she worked hard in finding me the perfect Mini with the extras I was looking for. A big thanks to Michelle Dewey for helping in my purchase. Also Otto's is a really cool dealership. It's a fun atmosphere and it's laid-back but extremely professional as well. I will definitely purchase another car from them and highly recommend them. More

My car buying experience at Otto's was the best I have ever had, thanks to Holly. She is a great spokesperson for MINI. Holly is professional, knowledgeable and dedicated to giving excellent customer serv ever had, thanks to Holly. She is a great spokesperson for MINI. Holly is professional, knowledgeable and dedicated to giving excellent customer service. She was fair and worked hard to make sure that I got the car I wanted when I wanted it ,for the price I wanted! Next time I am looking to buy a new car, she will definitely be the first person I contact. I couldn't be happier with my new MINI and the experience I had at Ottos. More

I visited Otto's back in February JUST to test drive. I was in the market for a 3 year old Mini. Michelle showed me why (resale value, financing, warranty) it would make sense to buy new vs. used....she w was in the market for a 3 year old Mini. Michelle showed me why (resale value, financing, warranty) it would make sense to buy new vs. used....she was absolutely right. To make a long story short, i purchase a brand new 2010 Mini that day. Michelle guided me thru all the extras. She is a pro! Knows the product 100%, puts the customer totally at ease and has a winning personality. My brother may be in the market for a Mini and will definitely buy from Michelle at Otto's. More

This was our first time buying a new car. We debated many months before we pulled the trigger. Otto's Mini and Holly Hopkins exceeded our expectations from a dealer and sales person They made the experience months before we pulled the trigger. Otto's Mini and Holly Hopkins exceeded our expectations from a dealer and sales person They made the experience fun and excited, not stressful as we were expecting. They were not pushy and we really felt as though they were looking out for our best interests. They take the time to sit down with you before, during and after your car buying experience. We couldn't have been happier, and because this experience has been so pleasant we would stronger recommend to others Otto's and look forward to working with them in the future. More

The whole experience with Holly and with Otto Mini has been nothing but incredible! What a great group to work with when buying my new car. Very professional. Very fun! Very thorough. I love my MIN been nothing but incredible! What a great group to work with when buying my new car. Very professional. Very fun! Very thorough. I love my MINI, Petunia. I don't know anybody who goes back to their dealership to go shopping, too... ! Thank you. More

Friends suggested that I go to Otto's, see Holly, and test drive a MINI. The moment I walked through the door, I felt welcome. I met Holly, asked a million questions, and then asked to 'test drive a Coop test drive a MINI. The moment I walked through the door, I felt welcome. I met Holly, asked a million questions, and then asked to 'test drive a Cooper'. Holly answered another million questions, and suggested that I also go out in a Clubman. After my test drive, I knew I had to have a MINI. A year later and about 3 more test drives, I finally got the car of my dreams. At NO time did Holly pressure me into buying, nor did she make me feel that I was wasting her time with my endless questions and multiple test drives. She, along with the rest of Otto's staff made me feel like part of the MINI family. I carry Holly's business cards, and I tell people who are considering buying a MINI, to go to Otto's. My car buying experience at Otto's was amazing. Holly is still there for me when I have a question, or want to share a motoring experience. I couldn't be happier! More

I shopped for my new mini between 3 or 4 other dealers. Otto's beat the other dealership's deals and had the best inventory to deal with. My consultant was great! We corresponded several days or a week o Otto's beat the other dealership's deals and had the best inventory to deal with. My consultant was great! We corresponded several days or a week over email. I live about 2 1/2 hours from the dealership, and we were able to put together a smokin deal via email. They gave me a fair price on my trade, and we drove off into the sunset! The dealership is beautiful and everyone seemed very genuine and happy. Would recommend any one to use Otto's for their MINI purchase. More

I can't stop smiling. I bought a Mini this weekend from Brook at Otto's Mini. He is the best salesperson east of the Mississippi. He is SO 'The Man'. I've lusted after Mini's for years and finally got one Brook at Otto's Mini. He is the best salesperson east of the Mississippi. He is SO 'The Man'. I've lusted after Mini's for years and finally got one. I can die now. Otto's Mini wins the prize for the best sales department (Brook, Holly - she gave me a toy car that looked like mine, and Michele, whose desk has the same personality as me. Go in, you'll see what I mean). The atmosphere is just so cool....the staff can wear T-shirts to work. Talk about approachability. I vow to only buy future cars from this staff. We are a family of many Hondas, and we now know we are Mini people. This car is so much fun. Surprisingly, I thought the car would be lightweight; not the case at all. I was amazed by the weight of the doors alone. This is a substantial car. Brook showed us all of the bells and whistles, and there are tons of them. This car is the best car on the road...I've had expensive cars, sports, convertibles, etc. on down...this beats them all. I can't stop talking about my new Mini or my experience at Otto's. Brook and the gang are testament that nice people do exist and make you feel like part of a family. There was no selling going on here - it was like meeting really cool people who happened to be there to help you in way. Brook's demeanor will fit any customer - he is calm, collected, listening skills are off-the-chart, has so much fun doing what he does, and I know when I stop in to say hi (how many people will stop back to where they bought their car to say hi? Exactly.)he and his work buds will welcome me back with open arms. I feel the need to bring my friends and family to meet them because it was the most fun experience I've had in my life buying a car. Whoever designed the showroom deserves an award. Just go by, stop in, say hello to Brook, Holly, or Michele. You will adore them, as I do. They will have me and anyone who will listen as customers for life. In a crappy economy, meeting crapier people who could care less about the service or product they offer, Brook and the gang gave the performance of their life. And they weren't acting. More