MINI of West Chester

I have bought 2 new MINI Cooper S from Michelle at Otto's in West Chester, PA. I have never had such a great experience with a car purchase- the on-line process is simple to work with to get the exact car t in West Chester, PA. I have never had such a great experience with a car purchase- the on-line process is simple to work with to get the exact car that you want (down to the rear fog lamps), Michelle is wonderful about keeping in touch and facilitating the process and ensuring that you did not not miss something that you might have meant to include and helping bundle options to get the best bargain. She also kept me apprised of the arrival dates etc and for the first time in my car buying life, I left the dealership feeling like I had a friend at the dealer- not someone who just sold me a car. There was none of the silly back and forth about price and cost for "undercoating" etc that always seemed to make my previous car purchases adversarial processes. In fact, I got approved for a loan from my bank and they also checked what they could get for me from their brokerage firm, and we compared- no pushing one way or the other. (Their rate was better than I could get from my bank too!). I wrecked car #1 about a year before getting the new one and dealt with Otto's for the repair. As they had with all the maintenance, they were great to work with and took care of the details. The body shop they work with made her look good as new and had I not just been aching for the upgraded stereo, I might still have that car! All in all, the folks at Otto's have bee great to deal with- from purchase, finance, repair and maintenance and great advice about buying the tire maintenance program (buy it, it is worth every cent). More

The reason I am so pleased with my mini is Holly hopkins !!! My first experience with her was the very day I decided to check mini's out which was about Aug 2009 ?? Becuse of Holly I decided to purchase my !!! My first experience with her was the very day I decided to check mini's out which was about Aug 2009 ?? Becuse of Holly I decided to purchase my "Agatha" my mini's real name is Agatha Christie. In driving AgaTHA I feel very confident, safe and secure. Not to mention I love the look Holly was very easy to discuss my issues in driving. All her assurances were well met. I live in Delaware and drove up to Otto's several times the staff was very pleasant. My wait was never long. Will I ever buy another car??? I am only 66yrs young so indeed I shall and you can bet I will be looking for Holly to help me out once again in purchasing Agatha II. Once again, a pleasure dealing at Otto's and Holly. Meeting with, I believe his name was Mike, to explain reason I brought Agatha there, was very respectful, understanding and helpful. So thanks Otto! great staff besides great autos. I know Agatha is also happy wwwith me. I do take special care of her. More

Holly Hopkins is such a fun, likable & friendly salesperson that we test drove together for 2 miles before we realized we hadn't even discussed the car yet - we were just chatting. But when it did salesperson that we test drove together for 2 miles before we realized we hadn't even discussed the car yet - we were just chatting. But when it did come time to discuss the car, she knew exactly what she was talking about. Wonderful service - never pushy, but always attentive and thorough. I love how she looked at my "ideal" car (based on my online submission) and was able to find one on the lot that came close. I'd recommend Holly, and Otto's, to anyone. More

Before I even walked through the door of the dealership, I felt comfortable that the dealership was going to do whatever they needed to have me leaving with a smile on my face. I had dealt with Brook throu I felt comfortable that the dealership was going to do whatever they needed to have me leaving with a smile on my face. I had dealt with Brook through the phone prior to my visit at the dealership, and when we met face to face it confirmed the fact that I was dealing with a top dealership. He walked me through the lot and showed me the cars they had in stock and when I didn't find the one I wanted on-site, he looked at other area dealerships and even to the port to see what was in transit with the specs I wanted. Overall, great experience, easy to work with. Thank you so much! ...AND I LOVE MY MINI!! More

The BEST, easiest car buying experience I ever had! And it was done by email before I arrived at the dealer - what I wanted for my trade-in and the price of the new MINI. Never, in my wildest dreams, could it was done by email before I arrived at the dealer - what I wanted for my trade-in and the price of the new MINI. Never, in my wildest dreams, could I have imagined such a pleasant, no-hassle purchase. Plus the pleasure of owning the most awesome car on the planet! Thanks Brook & Otto's! More

We were treated with so much friendliness while buying our awesome Mini Cooper! Thanks for all your help and input, Holly. This is our third time doing business with Otto's dealership. We always experienc our awesome Mini Cooper! Thanks for all your help and input, Holly. This is our third time doing business with Otto's dealership. We always experienced a welcoming and helpful staff. Holly, you did a great job helping my husband and I make our final decision! Thank you! More

Otto's has done routine maintenance on my car twice and both times I was pleased with the results. They always great me with a smile and take great care with my lovely little car. Scheduling the appointmen both times I was pleased with the results. They always great me with a smile and take great care with my lovely little car. Scheduling the appointments is easy (by phone or on their website) and they met their promised completion time. Otto's is also a very good corporate citizen, supporting local non-profit organizations. Thanks again, Otto's! More

My overall experience was amazing. I checked out Otto's first and then went to the dealership in Bala Cynwood. Holly Hopkins' at Otto's by far was such a better salesperson. She did not sell me she was j first and then went to the dealership in Bala Cynwood. Holly Hopkins' at Otto's by far was such a better salesperson. She did not sell me she was just honest. At Bala Cynwood it was a very unconfortable situation. I would recommend Otto's to anyone who was looking to buy a mini. My moved liked my experience so much that she is thinking of going to Otto's to buy a mini there. More

The MINI is an awesome car with fantastic mileage. So much fun to drive that I bought a Clubman a few months after my wife bought the MINI cooper, from the same salesperson. Michele Dewey was a great sa much fun to drive that I bought a Clubman a few months after my wife bought the MINI cooper, from the same salesperson. Michele Dewey was a great salesperson, no hassles, great price, expert advice, and handled all the paperwork with no problems. Everything was delivered as promised. I had a very frustrating experience the week before at A DIFFERENT MINI dealership in North Jersey and I stormed out after they tried to slide in some hidden charges during closing. So I was very pleased with Michele's laid back but very knowlegable sales approach, everything was up front and exactly as discussed. More

I enjoyed purchasing a new Mini from Otto's. Michelle Dewey was my salesperson and let me tell you, she is excellent at her job. She was extremely friendly and a pleasure to work with. I came in with a s Dewey was my salesperson and let me tell you, she is excellent at her job. She was extremely friendly and a pleasure to work with. I came in with a set budget and and she worked hard in finding me the perfect Mini with the extras I was looking for. A big thanks to Michelle Dewey for helping in my purchase. Also Otto's is a really cool dealership. It's a fun atmosphere and it's laid-back but extremely professional as well. I will definitely purchase another car from them and highly recommend them. More