MINI of West Chester

We really enjoyed working with our sales person, Michelle Dewey. We found her to be knowledgeable, professional and down to earth. There was no pressure. She determined what type of vehicle we were lookin Dewey. We found her to be knowledgeable, professional and down to earth. There was no pressure. She determined what type of vehicle we were looking for and pointed us in the right direction. Michelle made the car buying process quick (which we wanted) and streamlined and we ended up with exactly the right car for us. More

Pete and the entire Otto's MINI dealership was extremely helpful in getting us our brand new MINI. We walked in knowing exactly what we wanted and Pete made it happen! He listened to our requests and worke helpful in getting us our brand new MINI. We walked in knowing exactly what we wanted and Pete made it happen! He listened to our requests and worked with us. It was the most pleasant experience we've ever had with a motoring advisor. We couldn't be happier with our new MINI and the amazing customer service from Pete and Otto's MINI. More

After researching and driving several convertibles, I was sold on the MINI, and reached out to two dealerships (Towson, MD and Exton, PA); Towson was the closer of the two, and as promoted, was the 'largest' sold on the MINI, and reached out to two dealerships (Towson, MD and Exton, PA); Towson was the closer of the two, and as promoted, was the 'largest' MINI dealer ... therefore, I was sure that I'd purchase from them. Then I met Brook ... who changed my mind immediately. He was responsive to my calls and emails (usually within minutes) ... while the Towson dealership was not ... and after multiple attempts, leaving messages with no return call/email, I was sold, not only on MINI, but on Brook and his customer service mindset. Brook met with me several times, answering all of my questions, but he hadn't met my husband (a real estate broker) ... who is a tough sell. Brook introduced Sam to the MINI world ... and before we left, Sam told me that had the MINI in the show room been a standard transmission, we would be driving it off of the lot! For Sam to say something like that ... well ... is not only a credit to your product, but the man who provided us top-notch service ... Brook! Kudos ... lovin' my MINI ... can't wait for nice weather ... top down! Eva Clare Stein, Ph.D. York, PA More

I had a great experience with this dealership. I already purchased a Mini here in 2007 and I wanted to upgrade to the same color, red/white mini but all they had was the red/black ones. Brook really went ou purchased a Mini here in 2007 and I wanted to upgrade to the same color, red/white mini but all they had was the red/black ones. Brook really went out of his way to locate it for me. I was super excited they tracked one down and had it brought to their dealership for me to purchase. Made it there on my birthday so it really made my day! More

MY experience with Otto's was quite positive. I was in the market for a new car and reached out to the dealership via their website. I got an immediate response. Over the next couple of weeks, I exchanged the market for a new car and reached out to the dealership via their website. I got an immediate response. Over the next couple of weeks, I exchanged e-mails with Pete W., who was quite friendly and helpful. He also was able to give me a fair price on the vehicle we chose without me having to trek out to Exton (currently living in Philly), which was extremely convenient. When I finally made it out there to buy the car, Pete made the process painless and easy (the transaction included a trade-in, which otherwise may have caused some headaches). The vehicle itself is awesome, naturally. I would recommend that anyone in the market for a Mini buy from Otto's, without hesitation. More

Third Mini owned. Otto's has been great to deal with and service always first rate! Brook and Chad were very easy to deal with and Brook made the buying experience enjoyable. service always first rate! Brook and Chad were very easy to deal with and Brook made the buying experience enjoyable. More

I was looking for a fun car as a daily driver and the cooper s fit perfectly. Pete, the sales rep was great from start to finish. I would recommend the dealership and Pete to anyone looking for a car. cooper s fit perfectly. Pete, the sales rep was great from start to finish. I would recommend the dealership and Pete to anyone looking for a car. More

Everyone from Pete and the financial department were great. They made my dream of owning my dream car come true. They were very knowable and nice. They were able to pull it all together to get me into m great. They made my dream of owning my dream car come true. They were very knowable and nice. They were able to pull it all together to get me into my mini Roadster S. I came to Ottos thinking I would not be able to drive away with a Roadster and they made it possible. Thanks to all involved. Pete you are great and would more then gladly purchase my next mini from you! More

What an excellent and unique car buying experience!!! I just took delivery of a 2012 Countryman S ALL4 and Brook and Otto's made it my most enjoyable car purchase to date. I had a very good idea of the opt just took delivery of a 2012 Countryman S ALL4 and Brook and Otto's made it my most enjoyable car purchase to date. I had a very good idea of the options I was looking for in my CMS4 and Brook checked all local inventories to find a match. With no luck, Brook helped me through the ordering process and did a great job of keeping me informed on its progress(the owners lounge at miniusa.com is really cool too)! You could tell that Brook is an experienced motoring advisor that knows what he is doing. He was friendly, very knowledgable, no pressure, and professional through the whole experience. Nichole and Ryan in finance were great to deal with as well. Thanks to Brook and Otto's MINI for proving that a car purchase can and should be FUN!!! More